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What are the Pros & cons of
Database Marketing?
Customer Database is the precious
information
Helpful in Identifying prospects
To decide which offer best suits which
CUSTOMER
To deepen the LOYALITY of
customer
To Reactivate the customer purchases
To avoid mistakes of the customers
NOT useful at every situation
Too COSTLY!!
Every one is might not be customer
oriented!!
NOT every customer wants relationship with
the company
Sometimes CRM assumptions may FAIL
These slides were Created by V.Sushmitha Reddy, IIITD&M Kancheepuram, during an internship
by prof. Sameer Mathur, IIM Lucknow.
www.IIMInternship.com

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What are pros and cons of database marketing