Customer Relationship Management. If you are a startup or business looking to buy a CRM software for your business this slide share will help you out immensely. 1Click team has spent time analyzing customers and CRM softwares to come up with this. SalesForce, Zoho, Microsoft... no matter which CRM you are evaluating for your business this you will find this immensely useful in decision making.
1Click live video chat, the best video chat solution for businesses and startups. 1click lets you have live conversations with visitors on your website. Our chat widget allows you to start video conversations with your customers or clients within seconds. No add-on, no plugin, no extension, your customers are truly one click away from having an audio or video conversation with you. 1Click live video chat allows multipoint face-to-face chat without any software installations, and perform cross-platform video conferencing; so that you need not worry what OS the visitor is using. Your customer can connect with your customer service representatives from anywhere, any device. Our live chat widget enables video, audio, and text on any website or mobile app. Further, our Wordpress live chat plugin, Shopify live chat plugin, Joomla live chat plugin, Drupal live chat plugin, blog live chat plugin and other similar live chat plugin will enables video and audio calling abilities on any website. Providing a live video customer support has never been easier before. Our customer support tool let's you make your customer go WOW.
With our SalesForce live chat plugin, Zoho live chat plugin, Jira live chat plugin, SugarCRM live chat plugin, and other similar live chat extensions you can start off every chat knowing whether there are any outstanding tickets, cases, or notes related to the customer. Similarly, you can create cases, notes or tickets for the customer anytime during the conversation. All the data on your 1Click live chat dashboard can be integrated with Salesforce, Zoho, Jira, SugarCRM or any other customer relationship management software you are using.
We know very that customer engagement is a team activity. 1Click live video chat widget lets you seamlessly chat with or transfer conversations to other agents. Our live chat widget comes with website statistics, and chat analytics available at your fingertips all the time. We take security very seriously. Enjoy secure encrypted chats on your SSL (https) web pages. All the video chats, audio chats, and text chats are 128 bit AES encrypted. We are developer friendly. Extend and customize the behavior of the widget. Be unique, and get creative with our Javascript APIs. Powered, and constantly upgraded with the latest web technologies such as webRTC we enable real-time communication over web (read browser). webRTC live chat, we believe will be the future of communication. 1Click live chat software will help you increase customer sastisfaction and multiply online sales.
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5. That is what your support agent
goes through everyday without a
CRM software
6. In 1995, the acronym CRM was born. Some congratulate
technology research company Gartner for this. Others
believe Thomas Siebel is also a possible reason
7. Before CRM, data was stored using
•Productivity suite document
•E-mail systems
•Mobile phone data
•Paper note cards
•Rolodex entries
•Excel spreadsheets
11. A good CRM software enables:
• Storage of customer information
• Increase in efficiency of support
team and sales reps
• Direct contact with customers from
anywhere
• Better customer support and
service
• Measure Customer satisfaction
• Discover new customers
20. ANALYTICAL CRM SOFTWARE
Analytical CRM software allows for the analysis and systematic
evaluation of customer data using business intelligence
functions.
21. COLLABORATIVE CRM SOFTWARE
This highly effective mode of communication is used for
direct interaction with customers, including feedback and
issue reporting.
25. DRAWBACKS OF A CRM SOFTWARE
• CRM software dehumanizes sales – there is no first-hand experience between
employees and customers
• Some CRM software are not compatible with in-house management systems
• A time-consuming and difficult installation process
• Good CRM software create a hole in our wallets
29. 0% satisfaction in
the absence of a
CRM software
100% satisfaction
once incorporated
with a CRM
software
Constant
satisfaction in the
presence of a CRM
software
CUSTOMER SATISFACTION GRAPH
30.
31. Maybe CRM should be abbreviated as
C-Compulsory
R-Requisite
M-Mandatory
32. Salesforce.com - Success. Not Software
Zoho CRM – Close More Deals in Less Time
Microsoft Dynamics CRM – Deliver amazing customer experiences
SugarCRM – CRM software trusted by millions worldwide
Insightly CRM - #1 Online Small Business CRM
openCRX CRM – The Professional Enterprise Class Open Source CRM Solution
and so on….
33. Quick question for the day:
What differentiates a good CRM software
from the others?
34. Answer: It is the unique characteristics that
differentiates the good apples from the bad
ones…
35. So, you come up with the idea to
buy a CRM software…
36. …and you save as much money to buy that
expensive CRM software
37. Six months down the line, you realize
your software isn’t good enough
38. You realize you have wasted your hard-
earned money on a software not worth
spending on
39. Here are some
tips to look at
before you buy
that expensive
CRM software
40. EASY AND SIMPLE INTGRATION
Less number of Clicks,
Better the CRM software
56. This is how some of the leading CRM softwares
ensure safety of the data stored
57. MICROSOFT DYNAMICS CRM SOFTWARE
Works based on the trusted SQL server technology
Hack resistant software
Data stored in separate regional data centres
Natural disaster control, physical monitoring
Secure network design and operations
58. SALESFORCE CRM SOFTWARE
Data stored in separate data centres
Data centres reflected from global data centres
Connection requires 128-bit VERISIGN SSL
certification & 2048-bit RSA public key
Compliance with TRUSTe’s program requirements
Collects IP addresses of visitors to track non-
personal information
59. ZOHO CRM SOFTWARE
Zoho CRM provides an enterprise-grade role-based security
It controls the access rights of users working with the stored data
It ensures 24*7*365 security, video monitoring and bullet resistant
walls
Ensures network security by detecting and preventing encryption
and intrusion
60. So, make sure your CRM software has
the ISO mark before you buy it
63. …and customize your CRM software based on your
website requirements and colour palette
64. To answer your question…
Why should you customize
your CRM software
65. Creates a software that fits every need of
your company. Nothing less, nothing
more!!!
Typical example that built a complete lead-
generation system : ConstructionReports.com
66. A CRM software that better integrates with
your business operation
WITH CUSTOMIZATIONWITHOUT CUSTOMIZATION
CRM SoftwareCRM Software
Business
Operation
Business
Operation
good
integration
bad
integration
67. Ensure clutter-free and clean pages
Keep only required information ad organize page layouts as per
company’s requirements
69. Customization raises value of the CRM
software
Extensive customization prevents constant upgradation – hence
helping in saving money
70. 5 years down the lane, what do you think will
be the future of CRM?
71. “Internet based Customer Relationship
Management is one of the most dramatic
and fundamental change in the history of
business”
– Erin Kinikin, Vice President, CRM for Giga Information Group
72. “CRM will be at the heart of digital initiatives in the
coming years”
– Gideon Gartner, Founder, Gartner Inc.
73. “There is no future for CRM”
– Thomas Siebel, Founder, C3 Energy & considered responsible for the birth of CRM
74. “We have already reached the future of CRM”
– Anshu Sharma, former Vice-President of Salesforce.com