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Crisis?
What crisis?
Alan
• Fearful about the future – responsible – feeling a need to
  rescue
• Freedom and accountability
• Adult relationships
• Limitless possibilities, new horizons
“Do  not  go  gentle  into  that  good  night,
Rage,  rage  against  the  dying  of  the  light”
               Dylon Thomas
Who is Skills
for Justice?
Who  we  are  …
We are a not-for-profit professional services
organisation with an enterprise mindset.
We offer HR, OD and skills development to the
Justice, “blue  light”  and Armed Forces sectors on a
global basis.
We are growing from a base of being a UK Sector
Skills Council and are in process of becoming an
awarding body for vocational qualifications.
Our vision and
mission…
We help our employers deliver excellent
services built on the skills and expertise of their
workforce.
We help employers and individuals to be better
skilled to deliver public benefit.
We influence employers, policy-makers and the
skills system to take full account of workforce
development needs.
Police and
custodial
support
Crisis: what Crisis?
Crisis: what Crisis?
Crisis: what Crisis?
Victim
support
Forensics
Fire and
rescue
Crisis: what Crisis?
Crisis: what Crisis?
Magistrates
and
probation
services
Crisis: what Crisis?
Military police
    and armed
      services
Crisis?
The start of a
quest…
Ashridge
Consulting –
working
alongside
Who  we  are  …
We are a thriving, global organisation development and
change consultancy, with a reputation for the cutting-edge
theoretical basis of our approach.
Our work is informed by a deep philosophy of
“organisations  as  human  processes”  not  machines,  and  by  
our extensive experience of action inquiry, appreciative
inquiry and complexity based approaches.
We are also known for partnering well and leaving a lasting
developmental legacy with the organisations and direct
clients with whom we work.
“No  one  saves  us  
but ourselves. No
one can and no
one may.
We ourselves
must walk the
path.”

Buddhist
teachings
Caryn Vanstone, MSc
                       Director of Lacerta Consulting and Ashridge Consulting.
                       Been working with AI and Culture Change for over 15 years.
                       Background – 8 yrs in HR/OD in the Water Industry before joining Ashridge
                       Consulting, following MSc in Organisation Consulting in 1997-9.
                       Passions – learning, improvisation, facilitating the uplifting of voice and
                       emancipation, innovation and sustainabiliity ….  And  gardening!
                       Now working with corporates and NFP organisations blending ideas from
                       social constructionism, AI, complexity theories, Gestalt, Buddhism, and the
                       philosophies of Mead, Bateson, Elias (amongst others!) into complex change
                       projects, for example:
   AMEX recovery and restoration of culture post 9/11 (global)
   MCA  OD  “Gold”  award  winning  project  in  Halfords  2002 (UK)
   Culture change in O2 UK (from Cellnet) 2004-6 and current (UK)
   HSBC  renewal  and  values  post  2008  “credit  crunch”  (global)
   GlaxoSmithKline – major (1000 person+) AI summits (US, Europe and in Asia Pac)
   Ongoing global work in engagement with BT, the UK National Health Service, the
    Justice sector
   Faculty for 10 years on the Ashridge Masters in Org Change.

Reach me on: caryn.vanstone@ashridge.org.uk or +44 (0) 788 0788 279
AI based
complex
 culture
 change
Strategy &
strategic
engagement
Strength
       based
  leadership
development
Sustainability
Virtual and
global
working
Strategic HR and
development of
OD
Leading Business School
offering Masters and Doctoral
studies in Change
The
plan?
Appreciative Inquiry
“5-D”  Cycle                                                     Definition
                                                                 “What  frames  our  inquiry?”
                                                                 (Creating affirming topics)
                      Discovery                                  Framing
                      “What  gives  life?”
                      (The best of what is)
                      Appreciating



 Destiny                                           Dream
 “How  to  empower,  learn, Affirmative            “What  might  be?”
 and  adjust/improvise?”    Topic Choice           (What is the world calling for)
 Sustaining                                        Envisioning Results




                     Design
                     “What  should  be  - the  ideal?”
                     Co-constructing
Crisis: what Crisis?
Our plan for the change work
1 day LT
meeting                           Mini
                               inquiry to                            Continued
•        Method                                   Project             inquiry –       Design
•        Core                   deepen
                                                planning,            Leadership     meetings
         deliverables            topic
                                                 summit              Team start     and work
•        Agreement to          definition
                                                  venue             working with    with CAG
         proceed                                   and               the Topics    group, and
•        Draft Topic                             logistics                           internal
         formation                                                                    teams
         (what you
         want more of)                             1 day Topic                                   LT Webinar/
     ½ day                                         finalisation                                  Meeting 4
     Definition                                    meeting                                       •   “Walk”  the  
                                                   •    Prep                                         summit
     Inquiry launch
                                                        materials                                •   Roles of
     •       Finalisation of
                                                   •    Prepare                                      leaders?
             protocol etc
                                                        for next                                 •   Preparation
         ½ day                                          steps                                    •   How are they
         Definition                  Invites,                                                        doing?
         Inquiry                     comms                              Project
                                                                                    Ongoing
                                       and                             planning,
         training                                                                    design
                                    externals                           summit
         •    Inquirers                                                             work and
                                      to join                             next
                                                                                    logistics
                                     Summit                              steps
    1 April                                       1 May                                         1 June
…  to  the  Summit  and  follow  up
                   Design
                 meetings
                 and work
                 with CAG
                group, and
                  internal                        Action experiments and initiatives
                   teams


                                               LT
LT Webinar/                                    Webinar/
Meeting 4                                      Meeting 5
•     “Walk”  the                              • Next steps
      summit                                   • Keeping it
•     Roles of                                   alive
      leaders?               SUMMIT            • Acting on
•     Preparation                                what has
•     How are they                               emerged, in
      doing?                                     the style of
                                                 the Topics




    1 June                            1 July                               1 Aug
A growing
team of action
inquirers  …
Fiona
• Taking the decision to start
• Building the momentum
• Recognising the inherent challenges
• Riding the roller coaster
• Through  all  the  ups  and  downs,  it’s  
  really worth it in the end!
Emma
• Feeling the difference at the Summit
• Personal connections
• Epiphany moment – finding purpose and meaning
• Power of small teams
• A more creative approach to my work
• If  some  people  aren’t  on  board  – that’s  ok,  we  are!
Angela
• Summit crystallised and accelerated change
• Standing out from the crowd and doing things differently
• Successful bids are living examples that it really works –
  real business benefit
• Freedom to let go and dream big
Jacquie
• Anticipation leading up to the Summit
• Summit – a fully energising experience
• Telling the story to any willing audience
• Realising potential and unleashing talent
• Adventure of what is now possible
• My style has become more emergent –
  and more authentic
Topics for
success  …
We are one team delivering great stuff
We are an organisation steeped in commitment, passion, pride and
enthusiasm for all we do.
We value each other by supporting and recognising what we all contribute,
enabling us to take the seed of an idea and grow it, using the collective
intelligence of the organisation.
We recognise that working
together breeds creativity and
we build better solutions in
partnership.
We are the difference that
makes the difference.
We have a creative environment that fosters
great ideas
We are a stylish and vibrant organisation giving customers a unique
perspective.
We believe that we can do anything that our customer asks of us.
We look out for the next big thing, creating together visionary and purposeful
solutions to show our customers what is possible.
We recognise that no one person has a monopoly on good ideas.
We value relationships

We believe relationships
founded on friendship and
trust are powerful, and that
by fostering these
relationships we can make
customers feel like
colleagues, and colleagues
feel like friends.
We understand the importance of making the time to develop good
relationships and strong partnerships, based on mutual respect, that can
make things happen and take advantage of opportunities.
The greatest thing about Skills for Justice is the people.
I am trusted and have the freedom and
responsibility to make a difference
I am totally trusted to take responsibility for the work I do.
I am given the space and opportunity to take advantage of new
challenges, push the boundaries and seize the moment.
I am supported by my colleagues, to help me make my mark and to
have confidence in my own convictions.
I am empowered to reach for higher
aspirations.
Crisis: what Crisis?
Crisis: what Crisis?
Crisis: what Crisis?
Crisis: what Crisis?
Crisis: what Crisis?
What enabled
success?
Few  simple  ‘rules’  for  best  work  
            together
 Adult – accountable freedom and responsibility
−   In particular – timekeeping and group process and never rescuing or attempting
    to  “motivate”

 Active engagement – the quality of the output is up to you
 All in it together
 Say what you mean, mean what you say – integrity and
 transparency
 Truly participant centric – no presentations, no video, just
 intrinsic energy and self-motivation – now working on a ratio
 of  5%  (or  less)  “push”  and  95%  dialogue  and  group  work
Results so
far…
So  far  we  have  ….

…  been  awarded  £4.8million  for  2  years  
guaranteeing continuity for employees and
customers, safeguarding 70 jobs
…  gained  additional  £2million  of  new  contracts,  
which means expansion, growth and exciting new
directions
…  revitalised,  adult  relationships  full  of  freedom  
and accountability
…  a  culture  based  on  humanity,  creativity  full  of  
confidence,  positivity  and  “can  do”  relationships
Buzz groups –
your
questions?
Our questions
- how to
embed?
Our questions:
•   Idea generation
•   Artful expression
•   A new dream
Our dreams for Skills for Justice
Our dreams for Skills for Justice
Our dreams for Skills for Justice
Thank you to everyone
who came to our
workshop and made a
positive contribution to
the future of Skills for
Justice and the society we
live in!
Find us, and join
the discussion at:
     Integrity, Trust,
     Freedom and
     Accountability

     # AIAcademy
Find us – here – now on:
ASHRIDGE:
Caryn +44 (0) 788 0788 279
SKILLS FOR JUSTICE:
Alan +44 (0) 7779 614 227
Fi +44 (0) 7795 815 783

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Crisis: what Crisis?

  • 2. Alan • Fearful about the future – responsible – feeling a need to rescue • Freedom and accountability • Adult relationships • Limitless possibilities, new horizons
  • 3. “Do  not  go  gentle  into  that  good  night, Rage,  rage  against  the  dying  of  the  light” Dylon Thomas
  • 4. Who is Skills for Justice?
  • 5. Who  we  are  … We are a not-for-profit professional services organisation with an enterprise mindset. We offer HR, OD and skills development to the Justice, “blue  light”  and Armed Forces sectors on a global basis. We are growing from a base of being a UK Sector Skills Council and are in process of becoming an awarding body for vocational qualifications.
  • 6. Our vision and mission… We help our employers deliver excellent services built on the skills and expertise of their workforce. We help employers and individuals to be better skilled to deliver public benefit. We influence employers, policy-makers and the skills system to take full account of workforce development needs.
  • 18. Military police and armed services
  • 19. Crisis? The start of a quest…
  • 21. Who  we  are  … We are a thriving, global organisation development and change consultancy, with a reputation for the cutting-edge theoretical basis of our approach. Our work is informed by a deep philosophy of “organisations  as  human  processes”  not  machines,  and  by   our extensive experience of action inquiry, appreciative inquiry and complexity based approaches. We are also known for partnering well and leaving a lasting developmental legacy with the organisations and direct clients with whom we work.
  • 22. “No  one  saves  us   but ourselves. No one can and no one may. We ourselves must walk the path.” Buddhist teachings
  • 23. Caryn Vanstone, MSc Director of Lacerta Consulting and Ashridge Consulting. Been working with AI and Culture Change for over 15 years. Background – 8 yrs in HR/OD in the Water Industry before joining Ashridge Consulting, following MSc in Organisation Consulting in 1997-9. Passions – learning, improvisation, facilitating the uplifting of voice and emancipation, innovation and sustainabiliity ….  And  gardening! Now working with corporates and NFP organisations blending ideas from social constructionism, AI, complexity theories, Gestalt, Buddhism, and the philosophies of Mead, Bateson, Elias (amongst others!) into complex change projects, for example:  AMEX recovery and restoration of culture post 9/11 (global)  MCA  OD  “Gold”  award  winning  project  in  Halfords  2002 (UK)  Culture change in O2 UK (from Cellnet) 2004-6 and current (UK)  HSBC  renewal  and  values  post  2008  “credit  crunch”  (global)  GlaxoSmithKline – major (1000 person+) AI summits (US, Europe and in Asia Pac)  Ongoing global work in engagement with BT, the UK National Health Service, the Justice sector  Faculty for 10 years on the Ashridge Masters in Org Change. Reach me on: caryn.vanstone@ashridge.org.uk or +44 (0) 788 0788 279
  • 26. Strength based leadership development
  • 30. Leading Business School offering Masters and Doctoral studies in Change
  • 32. Appreciative Inquiry “5-D”  Cycle Definition “What  frames  our  inquiry?” (Creating affirming topics) Discovery Framing “What  gives  life?” (The best of what is) Appreciating Destiny Dream “How  to  empower,  learn, Affirmative “What  might  be?” and  adjust/improvise?” Topic Choice (What is the world calling for) Sustaining Envisioning Results Design “What  should  be  - the  ideal?” Co-constructing
  • 34. Our plan for the change work 1 day LT meeting Mini inquiry to Continued • Method Project inquiry – Design • Core deepen planning, Leadership meetings deliverables topic summit Team start and work • Agreement to definition venue working with with CAG proceed and the Topics group, and • Draft Topic logistics internal formation teams (what you want more of) 1 day Topic LT Webinar/ ½ day finalisation Meeting 4 Definition meeting • “Walk”  the   • Prep summit Inquiry launch materials • Roles of • Finalisation of • Prepare leaders? protocol etc for next • Preparation ½ day steps • How are they Definition Invites, doing? Inquiry comms Project Ongoing and planning, training design externals summit • Inquirers work and to join next logistics Summit steps 1 April 1 May 1 June
  • 35. …  to  the  Summit  and  follow  up Design meetings and work with CAG group, and internal Action experiments and initiatives teams LT LT Webinar/ Webinar/ Meeting 4 Meeting 5 • “Walk”  the   • Next steps summit • Keeping it • Roles of alive leaders? SUMMIT • Acting on • Preparation what has • How are they emerged, in doing? the style of the Topics 1 June 1 July 1 Aug
  • 36. A growing team of action inquirers  …
  • 37. Fiona • Taking the decision to start • Building the momentum • Recognising the inherent challenges • Riding the roller coaster • Through  all  the  ups  and  downs,  it’s   really worth it in the end!
  • 38. Emma • Feeling the difference at the Summit • Personal connections • Epiphany moment – finding purpose and meaning • Power of small teams • A more creative approach to my work • If  some  people  aren’t  on  board  – that’s  ok,  we  are!
  • 39. Angela • Summit crystallised and accelerated change • Standing out from the crowd and doing things differently • Successful bids are living examples that it really works – real business benefit • Freedom to let go and dream big
  • 40. Jacquie • Anticipation leading up to the Summit • Summit – a fully energising experience • Telling the story to any willing audience • Realising potential and unleashing talent • Adventure of what is now possible • My style has become more emergent – and more authentic
  • 42. We are one team delivering great stuff We are an organisation steeped in commitment, passion, pride and enthusiasm for all we do. We value each other by supporting and recognising what we all contribute, enabling us to take the seed of an idea and grow it, using the collective intelligence of the organisation. We recognise that working together breeds creativity and we build better solutions in partnership. We are the difference that makes the difference.
  • 43. We have a creative environment that fosters great ideas We are a stylish and vibrant organisation giving customers a unique perspective. We believe that we can do anything that our customer asks of us. We look out for the next big thing, creating together visionary and purposeful solutions to show our customers what is possible. We recognise that no one person has a monopoly on good ideas.
  • 44. We value relationships We believe relationships founded on friendship and trust are powerful, and that by fostering these relationships we can make customers feel like colleagues, and colleagues feel like friends. We understand the importance of making the time to develop good relationships and strong partnerships, based on mutual respect, that can make things happen and take advantage of opportunities. The greatest thing about Skills for Justice is the people.
  • 45. I am trusted and have the freedom and responsibility to make a difference I am totally trusted to take responsibility for the work I do. I am given the space and opportunity to take advantage of new challenges, push the boundaries and seize the moment. I am supported by my colleagues, to help me make my mark and to have confidence in my own convictions. I am empowered to reach for higher aspirations.
  • 52. Few  simple  ‘rules’  for  best  work   together Adult – accountable freedom and responsibility − In particular – timekeeping and group process and never rescuing or attempting to  “motivate” Active engagement – the quality of the output is up to you All in it together Say what you mean, mean what you say – integrity and transparency Truly participant centric – no presentations, no video, just intrinsic energy and self-motivation – now working on a ratio of  5%  (or  less)  “push”  and  95%  dialogue  and  group  work
  • 54. So  far  we  have  …. …  been  awarded  £4.8million  for  2  years   guaranteeing continuity for employees and customers, safeguarding 70 jobs …  gained  additional  £2million  of  new  contracts,   which means expansion, growth and exciting new directions …  revitalised,  adult  relationships  full  of  freedom   and accountability …  a  culture  based  on  humanity,  creativity  full  of   confidence,  positivity  and  “can  do”  relationships
  • 56. Our questions - how to embed?
  • 57. Our questions: • Idea generation • Artful expression • A new dream
  • 58. Our dreams for Skills for Justice
  • 59. Our dreams for Skills for Justice
  • 60. Our dreams for Skills for Justice
  • 61. Thank you to everyone who came to our workshop and made a positive contribution to the future of Skills for Justice and the society we live in!
  • 62. Find us, and join the discussion at: Integrity, Trust, Freedom and Accountability # AIAcademy
  • 63. Find us – here – now on: ASHRIDGE: Caryn +44 (0) 788 0788 279 SKILLS FOR JUSTICE: Alan +44 (0) 7779 614 227 Fi +44 (0) 7795 815 783