1. Presentation on “Perceptual study on satisfaction level of LSE Securities Ltd customer in Ludhiana” Presented By ANGAD KUMAR MBA 2A

2. CAPITAL MARKET The Capital Market is the market for securities, where companies and the government can raise long term funds. The capital market includes the stock market and the bond market. Financial regulators ensure that investors are protected against fraud

11. Work Profile of LSE

12. Board of Director of LSE Sr. No. Name of the Director Designation 1 Sh. Padam Prakash Kansal Chairman and Shareholder Director 2 Sh. Joginder Kumar Vice-Chairman and Shareholder Director 3 Sh. Sanjay Anand Trading Member Director 4 Sh. T.S. Thapar Trading Member Director 5 Sh. Sunil Gupta Trading Member Director 6 Dr. Ravinder Nath Sethi Shareholder Director 7 Sh. Ashok Kumar Shareholder Director 8 Sh. Satish Nagpal Shareholder Director 9 Sh. Varun Chabra Shareholder Director 10 Sh. Ashwani Kumar Public Interest Director 11 Dr. Raj Singh Public Interest Director 12 Sh. Ved Prakash Gaur Public Interest Director 13 Ms. Pooja M. Kohli Executive Director (Officiating)

13. ORGANIZATIONAL CHART OF LUDHIANA STOCK EXCHANGE

19. Work profile of the LSE securities Ltd. Board of Directors 1 Chairman 1 vice Chairman 3 From Broker Member 5 Public interest Director 1 from LSE 1 CEO cum Director

20. Board of Director of LSE securities ltd. Sr. No. Name of the Director Designation 1 Sh. Anurag Arora Chairman 2 Sh. Vishal Goomber Vice-Chairman 3 Sh. Jatinder Garg Member Director 4 Sh. M.S. Sarna Member Director 5 Sh. Lalit Kishore Member Director 6 Sh. Susheel Bhakoo Public Representative Director 7 Sh. Vijay K. Bansal Public Representative Director 8 Dr. Prem Kumar Public Representative Director 9 Dr. Anil Angrish Public Representative Director 10 Sh. Pawan K. Garg Public Representative Director 11 Ms. Pooja M. Kohli LSE Representative Director 12 Mr. Rajesh K. Sharma CEO Cum Director

21. DEPARTMENT OF LUDHIANA STOCK EXCHANGE Departments HOD Depositary Department Mr. Viney Mahajan KYC Department Ms. Sonia Makkar Clearing Department Mr. Vipun Goyal Margin Department Mr. Rajinder Pal Singh Account 1 Department Mr. Ram Ji Account 2 Department Mr. Ravinder Saini Surveillance Department Ms. Paramjeet Kaur IT Department Mr. Madhur Gupta Personnel Department Ms. Pooja Sharma

22. Trend analysis of Net Profit

23. Trend Analysis of Earning Per share

24. Introduction of the Project

25. Depository A depository is an organization which holds securities of investors in electronic form at the request of the investors through a registered Depository Participant. It also provides services related to transactions in securities.

26. CONSTITUENTS OF DEPOSITORY SYSTEM 1.The Depository Participant 2.The Beneficial Owner/Investor 3.The issuer 4.The Depository

29. Dematerialization process

30. Rematerialization Electronic Form -> Physical Securities

31. Initial public offer

37. DATA ANALYSIS AND INTERPRETATION

38. Graph 4.1(Number of respondents investing in capital markets) N =(110)

39. Graph4.2 ( No. of years holding & trading in LSE securities ltd) N=(100)

40. 4.3 Graph showing the source in which the information is available

41. 4.4Graph showing in which form holding securities

42. 4.5 (Graph showing the degree of securities in Demat Account)

43. 4.6. Graph showing the most preferred DP Product

44. 4.7.Graph showing the attribute of services influences the investors

45. 4.8.Graph showing the Value-added services provided by LSE securities ltd

46. 4.9. Graph showing At what time interval, providing Demat A/C holding statement

47. 4.10 how satisfying LSE securities Ltd is in terms of account opening & maintence charges

48. 4.11 Graph showing how satisfying LSE securities Ltd is in terms of account Holding statement

49. 4.12 .Graph showing how satisfying LSE securities Ltd is in terms of brokerage charges

50. 4.13 Graph showing how satisfying LSE securities Ltd is in terms of Hardware & software

51. 4.14.Graph showing how satisfying LSE securities Ltd is in terms of Value added Services

52. 4.15.Graph showing how efficient & effective the DP services of LSE securities ltd compared to other depository service provider

53. 4.16 . Graph showing how effective the LSE securities ltd in settling the stock.

59. Thanks