1. 2009 Enterprise
Mobility Barometer
State of Mobility in Healthcare
April 2009 1

2. Overview and Methodology
Enterprise Mobility Barometer
Provides the industry’s
To better understand
Enterprise mobility has
deepest view into the
emerging trends in the
emerged as a top strategic
mobility mindset via direct
Enterprise Mobility market,
initiative among leading
feedback decision-makers,
Motorola regularly
global organizations.
the mobile workforce and
conducts independent
mobility channel entities.
market research.
The Enterprise Mobility Barometer provides an understanding of the
opportunities and challenges that mobility poses to enterprises.

3. Overview and Methodology
Enterprise Mobility Barometer
• What are the major strategic mobility issues that concern IT/enterprise
mobility decision-makers?
• How are various enterprises and mobile workers utilizing mobility
solutions and what are the associated benefits?
• Which mobile technologies have penetrated the enterprise and what
are the mobile workforce investments expectations for 2009?
• Which vertical industry segments and regions are adopting mobility
solutions and why? What industries or segments have higher/lower
mobility budgets?
• How are different segments of mobile workers using enterprise mobility
solutions?
• Which applications are most deployed and which are poised for greater
adoption?

4. Overview and Methodology
Enterprise Mobility Barometer, Three Segments
Enterprise Mobility Mobile
Mobility Decision- Workforce
Channel Maker

5. Overview and Methodology
Enterprise Mobility Barometer, Regional View
Canada USA
UK
France
Russia
Germany China
Spain
Korea
Taiwan
Italy
Mexico
India
Brazil
In-depth enterprise global B2B market research spanning four continents
and fourteen countries….

6. Overview and Methodology
Enterprise Mobility Barometer, HC Respondent
Q: “Which of the following best describes your role in your company?”
Director or Department Head of IT, MIS or Hardware 21%
Director or Department Head, non-IT 18%
Manager or Supervisor, non-IT 10%
Manager or Supervisor in an IT department or group 9%
CIO, CTO, COO, (IT, technology, or operational executive level) 9%
CEO, CFO, CMO, (non-IT executive level) 7%
VP/SVP/Director of Operations 6%
Other 6%
Operations Manager 6%
Owner, Partner or Principal (small business executive level) 3%
VP (other than operations) 2%
Technician /Technical Specialist 2%
Consultant 1%
N=305
In-depth enterprise global B2B market research spanning four continents
and fourteen countries….focused on key internal decision-makers.

7. Key Findings
• The majority of healthcare organizations report increasing reliance on mobility. About
80 percent of global information technology (IT) decision makers within the healthcare industry
stated that mobile technologies are more important to their organizations today than they were
in 2008.
• Key applications driving investment in healthcare include electronic health records
(EHR) driven by increasing regulations, computerized physician order entry (CPOE) and
medication administration. Interestingly, surveyed decision makers also noted investment
growth in asset tracking and asset/inventory management.
• Increased order fulfillment accuracy, reduced manual errors, and increased employee
productivity are benefits directly attributed to the utilization of mobile technologies. Mobility
applications were attributed to a 31 percent reduction in manual errors according to those
measuring manual error reduction benefits.
• Using key mobile applications leads to improved use of healthcare workers time;
approximately 39 minutes per day were recovered, a benefit which improves upon itself by
leading to additional benefits in better patient care, reduced medical errors and a improved in
employee efficiency.
• Voice over wireless local area networks (VoWLAN), fixed mobile convergence (FMC)
and data capture offerings are increasingly seen as part of the mobility investment strategy in
healthcare.

8. Enterprise Mobility Viewpoints
Importance of Mobility in Healthcare Rises
Q: “Mobile technologies are more important to my organization today than they
were last year.”
46%
34%
9% 8%
4%
Strongly Somewhat Neutral Somewhat Strongly
Disagree Disagree Agree Agree
Over 8 in 10 surveyed mobility decision-makers stated that mobility is
more important today than it was last year.

9. Enterprise Mobility Viewpoints
Mobility Benefits and Challenges in Healthcare
Q: “What are your organization’s key benefits and challenges with regard to the
usage of mobile and wireless technologies?”
Key Key
Mobility Mobility
Benefits Challenges
1. Reduced manual errors
1. Security concerns
PRIORITY RANKING
2. Increased order fulfillment
2. Cost of hardware
accuracy
3. Cost of software, integration,
3. Increased employee
service, and support
productivity/efficiency
4. Difficulties integrating mobile
4. Increased compliance accuracy
apps, existing infrastructure
for quality reporting
5. Interference/performance
5. Regulatory and/or industry
problems
compliance
Reduced manual errors, increased order fulfillment accuracy and
Increased employee productivity/efficiency were cited as key benefits.

10. Enterprise Mobility Viewpoints
Mobility Benefits in Healthcare
Greener and more secure
No stockpile of forms is necessary and any changes do not require us to
destroy prior versions.
Director/Department Head Non-IT
250 – 500 Employee Hospital
More efficient
Increased communication between nursing and other clinical staff and
physicians. CIO
2,000 – 5,000 Employee Hospital
Safer
Rapid response to unforeseen environmental changes. Increased
organizational situational awareness during emergency operations.
VP/Director of Operations
>2,000 Employees, Ambulatory Health Care Services

11. Enterprise Mobility Viewpoints
Mobility Challenges in Healthcare
Q: “Which of the following challenges has your company encountered in the use of
mobile and wireless technologies?”
42%
Security concerns/risk
40%
Cost of hardware
38%
Cost of software, integration, service, and support
28%
Difficulties integrating mobile apps, existing infrastructure
25%
Interference/performance problems
25%
Difficulties in employee training and support
23%
Hardware quality (e.g. failures/damage)
22%
Mobile device and policy management
19%
Technology moving too rapidly/Awaiting next generation
12%
Difficulties in managing mobile employees
12%
No clear ROI/Doesn't meet ROI requirements
11%
Lack of application requirements and third party apps
Security concerns, cost of hardware and cost of software, integration,
service, and support remain key cited challenges.

12. Enterprise Mobility Viewpoints
Mobility Challenges in Healthcare
Management of devices and security for the devices. The cost of
replacing these things…
CIO; 5,000 – 10,000 Employees
Pharmaceutical Manufacturing
IT related issues such as interface conflicts and
software down time.
Director/Department Head Non-IT
5,000 – 10,000 Employee Hospital
Sharing information across systems confidentially.
Director/Department Head Non-IT
5,000 – 10,000 Employee Hospital

13. Mobility Strategy and Decision-Making
Healthcare Mobility Strategy
Q: “Does your organization have a corporate-wide mobility strategy and how long has
it been in place?”
19.7%
19.3% 19.3%
17.4%
16.1%
8.2%
We have no plans
No strategy
Yes, strategy in
Yes, strategy in
Yes, strategy in
Yes, strategy in
for a corporate-
currently in place
place longer than
place 13 to 24
place 6 to 12
place less than 6
wide mobility
but will be
24 months
months
months
months
strategy.
developed within
12 months.
Four in ten surveyed healthcare decision-makers have had mobility
strategies in place for at least 12 months.

14. Mobility Strategy and Decision-Making
Healthcare Mobility Responsibility
Q: “Which of the following departments within your company have final purchase
and decision-making authority for mobile and wireless purchasing?
IT Management 67 %
Management/Executive (e.g. President, CEO, etc.) 36 %
Finance/Accounts/CFO 24 %
Department/Line of Business Manager 18 %
Engineering/Communications/Telecom 11 %
Operations/Facilities Manager 9%
Networking Manager/Consultant 9%
Expected End-Users of Mobile Technologies 7%
Logistics/Supply Chain 6%
Sales 3%
IT management dominates mobile and wireless purchase decisions in healthcare.
IT management is driving mobility strategies in healthcare.

15. Mobile Applications and Investment Drivers
Mobile Application Drivers in Healthcare
Q: “Please indicate up to three applications that are highly important drivers behind
your company’s investment in mobile and wireless technologies?”
Electronic health record 28%
Computerized Physician Order Entry (CPOE) 15%
Personalized contacts and calendar 14%
Inventory management 14%
Medication Administration 13%
Voice/Telephony/Push-to-talk 10%
Records/Document Management 9%
Asset tracking/management 9%
Patient Check-In/Out 8%
E-prescribing 8%
Field service applications 7%
Drug Delivery 7%
Charge capture 7%
Facilities Management 6%
Home care services 6%
EHR is the most important application driving investment in healthcare
(28%). CPOE and medication administration are also investment areas.

16. Mobile Applications and Investment Drivers
Mobile Application Drivers, Key Benefits
Q: “Please indicate the most important benefit realized by your organization due to
the utilization of these key mobile and wireless applications?”
Computerized
Electronic Medication
Physician Order
health record Administration
Entry (CPOE)
Reduced manual errors 12 % 38 % 55 %
Increased employee productivity/efficiency 24 % 18 % 10 %
Increased compliance accuracy for quality reporting 16 % 6% 10 %
Increased order fulfillment accuracy 4% 21% 16 %
Regulatory and/or industry compliance 18 % 3% 3%
Increased customer/partner satisfaction 7% 3% 3%
Increased equipment availability 7% 9% 0%
Reduced labor costs via automated processes 6% 3% 3%
CPOE and medication administration lead to highest reductions in manual
errors (38% and 55% respectively).

17. Mobile Applications and Investment Drivers
Healthcare Mobility, Cited Productivity Gains
Q: “How much downtime (minutes per day) does the typical employee save or
recover using a mobile application in a healthcare environment?”
34%
. 28%
19%
11%
8%
51-75
26 – 50 76 Minutes
25 Minutes
No Downtime
Minutes
Minutes or More
or less
Recovery
The utilization of key cited healthcare mobility applications saves mobile
employees an average 39 minutes per day.

18. Thank You