5. The Measurement Paradox
“You can’t manage what you can’t measure.” –
Deming/Drucker
“Not everything that can be counted
counts, and not everything that counts can be
counted.” – Einstein
9. Big Data and Advertising
“The history of affordable news and
entertainment in America is, in many
respects, a chronicle of advertising’s
successful shifts from one medium to
the next.”
- Derek Thompson, The Atlantic