An analysis of International Air Transport Association delay codes, show that airline contolled processes, suzh as ground handling, and supply chain, are the leading cause of

1. E-Book NO. 11
SAP Center for Business Insight | Brief | Q&A | Case Study | Inquiry | E-Book
The Future of Transportation
Maintenance

2. 2 The Future of Transportation Maintenance ©2013 SAP AG or an SAP affiliate company. All rights reserved. NO. 11
Airline-related
(maintenance,
supply chain,
operations,
ground handling)
Air traffic &
flight control
Weather Miscellaneous Airport
operations
(non-airline or
cross-airline)
Airport security
42% 33% 11% 6% 5% 3%
An analysis of International Air Transport Association (IATA) delay codes shows that
airline-controlled processes, such as maintenance, ground handling, and supply
chain, are the leading cause of late flights.
Maintenance Is a Major
Contributor to Delays
Excerpted from: Flying Blind

3. 3 The Future of Transportation Maintenance ©2013 SAP AG or an SAP affiliate company. All rights reserved. NO. 11
Why Airlines Need to Keep
Planes in the Air
The newest jumbo jet
Average planes in
a major airline fleet
Optimal airtime for
long-range planes
Cost per hour of
downtime per plane
200 18 $10K HOURS
Excerpted from: Flying Blind
$200M
–$390M

4. 4 The Future of Transportation Maintenance ©2013 SAP AG or an SAP affiliate company. All rights reserved. NO. 11
To Improve Maintenance, Airlines
Must Gather the Right Data
DATA SOURCES INCLUDE:
Today, maintenance orders are run in overnight batches on decades-old IT systems.
That’s tolerable for routine maintenance but does little to address the unexpected—
such as an unforeseen engine fault. To improve response time, airlines must gather
the right data, preferably in real time.
Airplanes
Airlines
Aircraft
manufacturers
External
maintenance
providers
Regulators
Spare-parts
suppliers
Source: The Next Revolution in Transportation: Predictive Maintenance

5. 5 The Future of Transportation Maintenance ©2013 SAP AG or an SAP affiliate company. All rights reserved. NO. 11
The Holy Grail: Predictive
Maintenance
Michael Denis,
Vice President of Customer Engagement
at InfoTrust Group
WE DON’T KNOW WHAT WE COULD
DISCOVER IF WE MASHED UP ALL
THESE SOURCES OF LATENT AND
REAL-TIME DATA. THERE’S HUGE
POTENTIAL IN INCREASING THE
REVENUE-GENERATING CAPABILITY
OF PLANES. ”
“
Source: Q&A: Holding Pattern

6. 6 The Future of Transportation Maintenance ©2013 SAP AG or an SAP affiliate company. All rights reserved. NO. 11
Predictive
maintenance
If airlines had visibility across
the ecosystem of maintenance
participants, they could build
deep data stores on part lifespan,
enabling them to schedule
maintenance before a part fails.
Proactive crew
response
If crews received alerts when a
part was failing during a flight,
they could have the necessary
experts and parts ready when the
plane lands instead of waiting until
performing a check on the ground.
Opportunistic
maintenance
scheduling
If a maintenance engineer has to open
the wing to deal with an unexpected
fault, he could proactively perform
upcoming routine maintenance
while he’s in there.
Dynamic
maintenance
packaging
Instead of taking a plane out of service
for 10 days for maintenance, crews
could make 10 overnight checks when
the plane is on the ground anyway.
Exact fuel
requirements
Crews could give a plane exactly
the fuel it needs rather than
weighing it down with an extra
buffer that is based solely on a lack
of information.
A new kind of data analysis could underpin new maintenance
practices that save millions and improve customer satisfaction:
Next-Generation Maintenance:
Dynamic, Opportunistic, and Real Time
TO LEARN MORE ABOUT HOW AIRLINES COULD IMPROVE
MAINTENANCE OPERATIONS, READ OUR IN-DEPTH REPORT,
FLYING BLIND.
The SAP Center for Business Insight is an organization that discovers and develops new
research-based
thinking to address the challenges of business and technology executives.
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