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Tech_Implementation of Complex ITIM Workflows

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Tech_Implementation of Complex ITIM Workflows Tech_Implementation of Complex ITIM Workflows

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1362 - Implementation of Complex ITIM Workflows Fred Santos
Fred Santos Pan EMEA Subject Matter Expert Group IBM Software Group ®
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Abstract ,[object Object],[object Object]
Workflow Types ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Operation Workflows ,[object Object],[object Object],[object Object],[object Object],[object Object]
Operation Workflows ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Operation Workflows ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Operation Workflows ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Entitlement Workflows ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workflow Data ,[object Object],[object Object],[object Object],[object Object]
Javascript Variables ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Relevant Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Relevant Data ,[object Object],[object Object],[object Object],[object Object]
Input/Output Parameters in Entitlement Workflows ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Input Parameters in Operation Workflows ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
System Defined and User Defined Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workflow Context Objects ,[object Object],[object Object],[object Object],[object Object]
Workflow Elements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workflow and JavaScript ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workflow and Javascript ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workflow Extensions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workflow Extensions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Complex Workflows: Example 1 ,[object Object],[object Object]
Complex Workflows: Example 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Complex Workflows: Example 1 ,[object Object],[object Object],[object Object],[object Object]
Complex Workflows: Example 1 Relevant Data Account Entity Type AND Split Type AND Join Type 1 Days 0 Hours 0 Minutes 0 Seconds Escalation Limit Escalation Participant Participant Approval Rrequest Description Approval with a 1 Day Timeout Activity Name OneDayApprovalTimeout ActivityID Approval node Node Type Attribute Value Attribute Name participant = new Participant(ParticipantType.SUPERVISOR); Custom Attribute Value Attribute Name participant = new Participant(ParticipantType.SUPERVISOR); Custom Attribute Value Attribute Name owner Person owner service Service service entity Account entity Relevant Data ID Type ID
Complex Workflows: Example 1 true; Script AND Split Type AND Join Type LOOP_START ActivityID Script node Node Type Attribute Value Attribute Name exitloop.set("true"); true; Script AND Split Type AND Join Type EXIT_LOOP ActivityID Script node Node Type Attribute Value Attribute Name loopinstance.set(loopinstance.get()+1); true; Script AND Split Type AND Join Type LOOP_END ActivityID Script node Node Type Attribute Value Attribute Name
Complex Workflows: Example 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Complex Workflows: Example 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Complex Workflows: Example 1 (continued) ,[object Object],[object Object]
Complex Workflows: Example 2 ,[object Object]
Complex Workflows: Example 3 IBM Software Group ,[object Object]
Complex Workflows: Example 3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Complex Workflows: Example 4 ,[object Object]
Complex Workflows: Example 4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Complex Workflows: Example 4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Complex Workflows: Example 5 ,[object Object]
Complex Workflows: Example 6 ,[object Object]
Appendix 1 ,[object Object]
Workflow Elements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Start and End Elements ,[object Object],[object Object],[object Object]
Approval Element ,[object Object],[object Object],[object Object],[object Object],[object Object]
Request for Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Work Order ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Script Element ,[object Object],[object Object]
Loop Element ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Operation Element ,[object Object],[object Object],[object Object]
Subprocess Element ,[object Object],[object Object]
Extension Element ,[object Object],[object Object],[object Object],[object Object]
Transition Lines ,[object Object],[object Object],[object Object]
Transition Lines: Split Types ,[object Object],[object Object],[object Object],[object Object],[object Object]
Transition Lines: Join Types ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Appendix 2 ,[object Object]
How to Document Workflows
How to Document Workflows
How to Document Workflows
How to Document Workflows
How to Document Workflows
Thank you!

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Tech_Implementation of Complex ITIM Workflows

  • 1. 1362 - Implementation of Complex ITIM Workflows Fred Santos
  • 2. Fred Santos Pan EMEA Subject Matter Expert Group IBM Software Group ®
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  • 27. Complex Workflows: Example 1 Relevant Data Account Entity Type AND Split Type AND Join Type 1 Days 0 Hours 0 Minutes 0 Seconds Escalation Limit Escalation Participant Participant Approval Rrequest Description Approval with a 1 Day Timeout Activity Name OneDayApprovalTimeout ActivityID Approval node Node Type Attribute Value Attribute Name participant = new Participant(ParticipantType.SUPERVISOR); Custom Attribute Value Attribute Name participant = new Participant(ParticipantType.SUPERVISOR); Custom Attribute Value Attribute Name owner Person owner service Service service entity Account entity Relevant Data ID Type ID
  • 28. Complex Workflows: Example 1 true; Script AND Split Type AND Join Type LOOP_START ActivityID Script node Node Type Attribute Value Attribute Name exitloop.set("true"); true; Script AND Split Type AND Join Type EXIT_LOOP ActivityID Script node Node Type Attribute Value Attribute Name loopinstance.set(loopinstance.get()+1); true; Script AND Split Type AND Join Type LOOP_END ActivityID Script node Node Type Attribute Value Attribute Name
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  • 55. How to Document Workflows
  • 56. How to Document Workflows
  • 57. How to Document Workflows
  • 58. How to Document Workflows
  • 59. How to Document Workflows