1. Developing students’ skills
Submitted by:
 Ikram Ait dra
 Nadia Bat
 Brahim Mezgar
 Elmostafa Omarakly

2. Content:
 introduction
 Tips for success
 Talking to clients
 Snail mail and formal texts
 Tellephoning
 Dealing with visitors
 Talking to colleagues
 Reporting to managers
 Presentations and Q&A sessions
 suggested activities

3. Tips for success
 Students’ ability to achieve a task
 Decontextualised practice when it is
necessary
 Using authentic materials
 Ongoing assessement

4. Talking to clients
Students should be able to:
 Introduce themslves and their
Companies.
 Put their clients at ease.
 Keep the conversation going.

5. Snail mail and formal texts:
Students are required to :
 Achieve a certain level of formality.
 Be introduced to conventions and layout for
letters:
1-Block layout and open punctuation
2-Initials must be included with the
surname.
3-Know how letters begin and end.

6. Telephoning
Teachers should help students to :
 overcome their fear and be more confident.
 understand how telephones are typically used
in Britich or American corporations.

7. Telephoning
 Improve their prononciation and audible non-
verbal language.
 Be familiar with how the telephone is usually
answered in the companies and how the
conversation is ended.

8. Dealing with visitors
Students should :
 Imagine real like situations for language
practice.
 practice common beginings, useful questions
and responses…
 Improve both their verbal and non-verbal
language through role play activities.

9. Talking to colleagues
Practice should be devoted to:
 Identifying the cultutral differences at the level
of converstaion, turn taking, and topic
management.
 Making students aware of the importance of
body language.
 Consider what specific language can be used
depending on specific relaxed situations.

10. Reporting to foreign managers
students should :
 Understand that the way they report
to the foreign managers is culturally
defined.
 Be aware of the importance of the language
practice in terms of both career developement
and day-to-day survival.

11. Presentations and Q&A
sessions
Students should be aware that:
 presentaions can take many forms.
 Q&A sessions is an integral part of the
presentations.
 what makes a good presentation.

12. Suggested
practical
activities

13. Activity1: sales and clients
Ikram AIT DRA

14. Activity2: Question Quandry
 Students select and practice questions
typically used by people when they first meet.
o Language: selected by the teacher
o Level: elementary and above
o Time: 15-20
Nadia BAT

15. Mini lesson
by: Brahim
Mezgar