3. Basic Concepts –What is Cloud Computing?
Trends & the cloud computing paradigm
Applications and realities
Developing your own cloud strategy
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4. Cloud computing (generally speaking) is:
Computing resources that are allocated to
you as needed, when needed
…Like having a virtual data center on demand
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5. Outsourcing?
Hosted servers?
Hosted applications
SaaS (Software as a service)
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6. Persistence of instances of a computer versus
disposable instances
Pay as you go pricing
Metered access, metered use
Ability to scale up, ability to scale down
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7. Costs
Expensive to run your own mail server
Expensive to buy and manage your own server of
any kind
Need highly reliable systems but don’t have the
staff (or money) to make it happen
Ubiquity of cheap Internet access today
Virtualization technologies
Lots of marketing hype
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8. SaaS = Software-as-a-Service
PaaS = Platform-as-a-Service
IaaS = Infrastructure-as-a-Service
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10. Application setup does not require you to purchase
equipment
All software and hardware are “rented” through a
monthly fee, or in some cases free
User administrator has control over configuration
Data is stored “in the cloud”
Self-service
…but what about integration across applications?
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11. PaaS and IaaS
Major players: Microsoft Azure, Rackspace,
Terremark, IBM Softlayer,Amazon AWS
The shift is away from having servers in your
office
Somebody still has to manage it all, though
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12. Security – where is the
data? Who has access
to it? What
protections are given
against disclosure?
Where’s my
Intellectual Property?
Who backs up the
data? Does it get
backed up?
Integration – how do I
move data from one
platform to another?
Reliability –What if it’s
down? What if I’m
down?
Fall-back plans – How
do I move to a different
vendor?
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13. Everything depends on access – get
redundant connections
Rethink applications and licensing traditions
IT control questions
Watch out for data integration & security
issues
How do you control logins?
Avoid “cloud sprawl”
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14. It takes time to move large chunks of data
over the Internet
Security is only as good as you configure it to
be
Authentication and access control are tough
issues
Anything in the cloud is inherently slower
than having everything in your local network
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15. April 2011 – AWS Reston down for days
Jan. 2013 – Dropbox down 16 hours
Jan. 2013 – AWS down 49 minutes
Feb. 2013 – Office365 down ~1 hour
Feb. 2013 – MS Azure down ~12 hours
March 2013 – Google Drive down 17 hours
Oct. 2013 – Network Solutions down 4 hrs.
April 2014 – Constant Contact down ~20 hrs.
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16. Fight for control of the user’s mindshare
Basic functions:
Email
Documents and apps (Word, Excel, etc.)
Phone
Data storage
Entertainment too?
Our focus today: office desktop user
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17. Add/change/delete users for email
@mycompany.com as needed, when needed
Personal: Gmail,Yahoo mail, Hotmail, AOL
Corporate: Office365, AppRiver, Intermedia,
ATS, SilverSky, others
Microsoft: Office365
Google: Gmail
Apple: none
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18. Microsoft – Office365 bundle or InTune
Google – Postini
Apple – none
Others: McAfee, Symantec, MXLogic,
MessageLabs, Mimecast
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19. Microsoft: Sharepoint, OneDrive
Google: Google Apps
Apple: iCloud
Dropbox, Box.net
Citrix ShareFile
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20. Microsoft: Office365 (Sharepoint)
Google: Google Apps
Apple: iCloud?
Box
Dropbox
Syncplicity
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21. Microsoft: Lync, Skype
Google: GoogleVoice, Nexus, call from
Gmail,Android patents
Apple: iPhone
CorporateVoIP: all the phone companies,
plus iCore,Vonage, Pingtone, many others
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22. MozyPro
Axcient
Mimecast
eVault
JungleDisk
Others
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23. Cloud manager, cloud broker
Less on-site work, much more remote work
Importance of help desk and remote support
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24. Users provide their own computer of choice
Everybody works off aWiFi connection
All applications are hosted elsewhere
No capital outlay, entirely mobile and agile
No version upgrades to worry about
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25. Dominant players are redefining:
How computing services are delivered
Where computing services are delivered
New bundled cloud-based services built on
cloud services are solidifying the positions of
the dominant players
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26. CRM functions
Tightly controlled configuration
Very well developed partner community
Robust development environment
Key platform partners solidifying their
position (e.g.WorkDay)
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27. 1980’s – Minicomputer products (MEI)
1990’s – Client/Server products (iMIS)
2002 – Hosted products (NetFORUM, I4A)
2007 – Microsoft CRM Products (ProTech)
2013 – Salesforce.com products (Fonteva)
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28. SaaS human resources information system
Partner network well established
Key integration functions
Salesforce
Resumator
PSA SaaS vendors
Payroll vendors
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29. Dell Boomi
Jitterbit
Snaplogic
ItDuzzIt
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31. How to manage n number of Saas/PaaS/IaaS
installations to provide:
Single sign-on
Common user account control
Impact on Microsoft’s dominance in the office
network --?
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33. 1. Define goals and expectations up front
2. Select a strategy for placement of each
system function
3. Evaluate options based on:
▪ Importance to the Organization
▪ Maturity of the offerings
▪ Effort to deploy
▪ Effort to maintain
▪ Cost
4. Let it evolve
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34. Messaging & Calendar
File Server
Website
Accounting System
Authentication
Print Control
Phones
CRM
Listserv
List Manager
Backups
Spam Control
Antivirus
Remote Access (VPN)
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35. Function Placement
Maturity
Placement
Selection
Ease of
Maintaining
Messaging &
Calendar
SaaS – High Office365 Very Easy
File Server SaaS – High Office365 Easy
Website IaaS – Low AWS Moderate
Printer Control IaaS – Low On-premises Very Easy
AMS PaaS - Moderate ATS Moderate
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36. Status Quo –
On-site
MS Office365 Amazon AWS Hosting
Company X
Set-up Cost $ - 0 - $15,000 $2,500 $4,000
Annual Cost $3,000 $38,400 $14-22,000 $18-24,000
Ease of
Implementation
n/a Moderate High Low
Impact on
Business
Operations
Low Moderate Low Low
Effort to
Maintain
High Low Moderate Low to
Moderate
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37. Email is usually how companies start
Plan the migration, understand the costs
Add the extra bandwidth
Some obvious benefits:
Cost savings in the long term
Easier to administer, most likely reduced support
costs
More reliable, better DR capabilities
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38. AMS test servers on AWS – use and destroy
when done
File Server on MS Azure with Remote
Desktop Access
Office365, and it’s free to 501(c)3’s that
qualify
Salesforce, and it’s free to 501(c)3’s that
qualify
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39. Mix-and-match
More complicated
Much better tailored services
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40. Watch for hidden integration issues (e.g.
Outlook plugins)
Understand how to get your data back if you
need to
Negotiate the contract terms when possible
Your office infrastructure doesn’t go away
completely
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