AGCC Training Portfolio 2010

training portfolio 2010

TRAINING
PORTFOLIO
2010

(01224)
343902

get your career
on the right course 1
For further information on our courses go to: www.agcc.co.uk/training

aberdeen & grampian chamber of commerce

Business
Mentoring
THAT’S A
GOOD IDEA! Scotland

I f your business has plans for
expansion in the future it makes
sense to have the help of someone
OUR NETWORK who has been "over the course"
WILL GROW to help make the most of the
YOUR IDEAS AND opportunities and avoid the pitfalls.
INNOVATION
Business Mentoring Scotland
is a free Scottish Chambers of
Commerce service in partnership
with Scottish Enterprise. It aims
to match a businesses needs and
For further information,
objectives to one of our large pool
telephone 0845 609 6622
of mentors whose knowledge, skills
and experience will help to turn
your business dreams into reality
and is now expanded to include
Highlands and Islands.

Open to any growing business more
than one year old, the mentoring
programme can be tailor made
to suit growth potential and time
constraints.

Call us on 0845 609 6622 and ask
about Business Mentoring or email:
businessmentoringscotland@agcc.co.uk

www.businessmentoringscotland.co.uk
2
t: (01224) 343902, e: training@agcc.co.uk


contents
4 Welcome from our Chief Executive

COURSE TITLES
5 people and business management
6 personal development
7 skills for business
8 finance

9 international business
10 sales and marketing

11 hr and employment law

12 2010 training calendar at a glance

FURTHER DEVELOPMENT
14 in company training

14 sage
14 IT training

15 lunch and learn

16 introduction to project management

16 project management professional

17 management plus +

18 vocational qualifications (SVQ’s)

INFORMATION
20 room hire
21 how to book

22 how to find us

23 terms and conditions
contents

3


welcome

T here has probably never been
a better time to focus on the
need to invest in the skills and
competences of your team. It is your
staff who will give you the edge over
the competition during a 2010 that is
likely to be a steady year rather than
a return to growth.

Your staff will give you sustainable
competitive advantage. They carry
the knowledge and skill to further
develop your business. Continuing to
develop your workforce will not only
encourage loyalty but also improve
productivity, Business Mentoring supplies a
platform for peer to peer knowledge
Aberdeen and Grampian Chamber sharing and learning, and reinforces
of Commerce aim to put members real life examples that could make
at the heart of the Chamber and the your business thrive.
Chamber at the heart of the region.
We understand our North-east market Vocational Qualifications allow
and has adapted our training provision for individuals to develop in their
to ensure all organisations, large or current roles using work-based
small, member or non-member, have learning, supported by experienced
the opportunity to enhance their skills. Chamber coaches / assessors.
Our short course calendar, with AGCC has a personal development
60 course titles and 150 scheduled learning experience to satisfy nearly
dates, provides a spectrum of soft every learner requirement. We pride
skills training unrivalled in the area, ourselves on quality service provision,
and is directly driven by your needs adaptability and competitive pricing.
and wants.
We look forward to welcoming you
Exclusive, in-company training and your delegates to our courses.
courses and programmes can be
developed and delivered to satisfy
your business outcomes and
available budget.

Our comprehensive ‘Lunch and Bob Collier
welcome

Learn’ programme provides Chief Executive
bite size, focused development,
targeting key issues and minimising
spend and time out of the office.

4


people and business management
Motivation and Delegation Communication Skills
This programme will show busy for Managers
managers how to delegate properly Gives insight into your own
and by using this skill, help motivate communication style ensuring that
and delegate their own staff. expectations of staff and clients
are clear, potential is developed,
motivation improved and positive
2
Essential Management Skills day
relationships established.
This programme ensures
managers are equipped with the
knowledge and skills required to Leading Successfully to 2
perform their duties in an acceptable Enhance Performance day
and proactive manner. Provides skills and tools to help
you have meaningful conversations
with your team and to ensure that
Strategic Commerical Awareness their individual strengths become
This course provides an aligned with business goals.
understanding of how to determine
the nature of their business and
identify opportunities and threats
from internal and external factors.

Remote Management Skills
This course will highlight the issues
surrounding remote management
of staff and will seek to provide

people and business management
solutions to the challenges.

5


personal development
Time Management Train the Trainer
This workshop is full of tips and Do you run training courses, or
techniques to increase productivity carry out one-to-one coaching in
and work effectiveness, assist the work environment? If you would
delegates to work ‘smarter’ and like to improve your technique, this
improve their work/life balance. practical and interactive course is
for you.
Communciation and 2
Interpersonal Skills Train the IT Trainer
day
This highly interactive course
Aimed at those who have the
concentrates on how and why
requirement to run classroom
we communicate with others;
sessions, to provide helpdesk support,
with focus on first impressions,
or to conduct one-to-one coaching.
establishing rapport and influences
Concentrates on the behavioural
on individual behaviour.
aspect of training and coaching to
provide the insight to “why” training
can be problematic as well as “how”
Business and Workplace Etiquette
to train or coach people.
This course will highlight ways
* Second day is optional
of improving interaction with
colleagues and clients; how to
behave at work and cope with those
Deliver Effective Presentations
that don’t.
This course will develop your ability
to prepare for and deliver a confident
and effective presentation.
Improve Your
Professional Confidence
This interactive and practical course Assertiveness at Work
will identify individual strengths by Provides practical tools and
developing techniques to promote empowers delegates to handle
a more positive and confident self- challenging situations, awkward
image when dealing with others. people and difficult conversations.
personal development

Advanced Presentations
You will be given an opportunity to
assess audience needs, challenge
your delivery techniques and cope
positively with objections and
aggressive questioning.
* 5 minute presentation required

6


skills for business
Reception and Telephone Skills Effective Business Writing
Provides skills, knowledge and For anyone looking to brush up
confidence to develop a positive, on business-related writing (e.g.
lasting relationship with your memos, appraisals, proposals etc).
customers on the telephone and Also tests perceptions of what
face to face. is right and the failings of spell-
checker!

Advanced Reception Skills
Develops receptionist skills with Report Writing
focus on negotiation techniques, Aimed at people who have to write
assertiveness and confidence to reports and would like some help
improve their own and internal with preparation, structure and
communication within the design. (Please note that this is not
organisation a course in technical report writing.)

PA's Guide to Essential Supervisory Skills
Personal Effectiveness Designed to meet the needs of new
Highlights the influential role of the or partly experienced supervisors
PA, focusing on communication, and team leaders. An intensive
conflict and management skills. one day programme giving an
ideal foundation for a range of
management training.
Taking Notes and Minutes
Enables delegates to recognise the
importance of minutes and build Customer Service
confidence in their note-taking This comprehensive customer
abilities; understanding why and service programme is aimed
how to take minutes efficiently and at anyone who interacts with
effectively. customers both internally and
externally.

Effective Meetings
and Facilitation Project Management
A day’s workshop which will enable An introductory course designed
skills for business

attendees to prepare and plan for to clarify and explain the basic
effective meetings and to maximise concepts of projects and project
the time invested in those meetings. management and to give delegates
the confidence in their project
environment.

7


finance
Introduction to Finance
Terms and Concepts
Areas covered will include why
financial records are maintained, the
importance of accounting systems,
financial terminology, an overview
of the financial statements and why
“cash is king”.

Introduction to VAT
VAT, the simple tax that everyone
loves to hate, the tax that demands
respect. This event will cover all the
essential VAT themes that people
working in an accounts department
need to know.

Finance for 2 Introduction to
Non-Finance Managers
day Budgeting and Planning
Understand the language and
Provides delegates with a solid
processes of budgeting, costing
grounding in all aspects of finance,
and pricing and identify factors that
including interpretation of financial
impact on business performance,
statements, investment appraisal
allowing staff to identify and plan
decisions to management accounting,
for these and regularly monitor
budgeting and planning.
performance against budget.
finance

8


international business
Understanding the 1/2 Introduction to Import Rules
Oil and Gas Industry day Importing is more complex than
For anyone in a non-technical buying from a UK supplier and when
or specialist role wishing to gain an things go wrong, sorting them out
overview of the oil and gas industry can be difficult and expensive. This
and its structure/functions in the seminar will help you to avoid the
extraction and production of these most obvious pitfalls.
resources.

Introduction to Export Rules
Introduction to INCO Terms 1/2 This programme is aimed at all
This seminar will explain
day administrative staff involved in
International Commercial Terms the preparation of international
(INCO terms), and how traders can trade documentation and senior
use them in buyer or seller contracts management responsible for
to make clear who is responsible managing staff involved in these
for the goods at each point of the processes.
transport process.

HM Revenue and Customs 1/2
day
Your Letter of Credit Shipwork End Use Awareness
This highly interactive course will This programme is aimed at all
equip delegates with the skills they personnel who are involved with
need to successfully negotiate the logistics and materials control
payment against letters of credit. functions including the purchasing/
inventory/financial and shipping
departments.
Export Documentation
Provides delegates with an 1/2
understanding of commercial, Introduction to IPR day
transportation and official This programme is aimed
documentation. The course will at anyone involved in the import
also explore how they are sourced or export of goods; who needs to
and the time taken to obtain such be aware of their obligation and
international business

documentation. exposure to taxes.

9
9


sales and marketing
Basic Selling Skills Creating Successful Tendors
This programme is designed to (1:1 follow up)
assist with the provision of a robust The objective of the course is to
and structured approach to selling in ensure that the audience is more
a business to business environment. confident in producing proposals/
tenders, which stand out from
the competition. The audience
Advanced Selling Skills will be introduced to a systematic
This programme is designed for approach to develop their proposals
existing sales people who want to reduce time spent and improve
to increase their skills by taking effectiveness.
a more strategic approach to
managing client’s requirements and
maximising opportunities. eMarketing
“Half full or half empty” are you
in or out – possibly don’t know –
Telephone Sales then this is for you. Understanding
This course is to enable attendees eCommerce in relation to strategy,
to become successful telephone positioning and integration with the
sales people and to maximise sales business plan.
opportunities and develop professional
selling expertise.
Introduction to PR
This course aims to provide
Negotiating and Influencing Skills delegates with practical tips on how
This programme provides insight to generate editorial press coverage
into fundamental negotiating and by working successfully with target
influencing skills including negotiating journalists not only in the North-
tactics, the skills of persuasion and east of Scotland but also nationally.
other communication skills necessary
for the success.

Writing for the Web
Advanced Negotiation Skills How to use the web to get your
Provides delegates with the support business messages across in a
sales and marketing

and guidance on how to employ professional manner - on web sites,
practical skills to conduct win-win forums, blogs, emails and social
negotiations at a senior level. networking sites.

Introduction to Marketing
Provides a thought provoking
insight into marketing and an
understanding of how marketing
can be used effectively in business.
10


hr & emloyment law
Interview Skills Introduction to Mediation
Provides practical tips and advice on This practical course introduces
how to conduct effective interviews delegates to a positive and proactive
and stay within the legal constraints approach towards workplace
of employment legislation. conflict - mediation.

Advanced Interview Skills Dealing With Difficult
This workshop is designed to Employment Situations
help delegates to enhance their At the end of this course delegates
interviewing skills for use in a variety will have the techniques and
of situations. knowledge to be able to deal with
difficult situations more effectively.
Importance of the First 90 Days
The first 90 days are critical and this
programme is about allowing you to Resolving Conflict
understand what you need to know Let’s aim for a harmonious
as well as how to plan, implement workplace! This course will give
and measure the success of your you the skills to ‘nip conflict in the
first 90 days. bud’ before it escalates and staff
involved turn to formal procedures.

HR for Non HR Managers
At the end of this course delegates Practical Appraisal Skills
will understand their responsibilities Explores why we do appraisals,
with regard to HR issues, potential how to get the maximum benefit
penalties for getting it wrong and how to avoid it being an annual
and perform their duties with kicking session.
confidence.

Introduction to Employment Law Managing Cultural Diversity
Practical tools will be taught to
A practical, user-friendly, plain
help reduce any cross cultural
hr and employment law
English tour around the essentials
misunderstandings and encourage
of employment law. A must for any
positive working relationships.
business wishing to avoid pitfalls
and ensure an easier life.

The End - Compromise,
Employment Law Update Dismissal and Retirement
Employment law is a moving All things (good or bad) must come
target. Keep up to date with the to an end, including employment.
changes and developments your Get skilled up with this practical
business needs to be aware of to guide and useful materials to equip
stay at the cutting edge and out of your business with the know-how to
the employment tribunal! get it right.
11


training calendar

Training Calendar 2010
People and Business Management Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Motivation and Delegation B 27 16 18
Essential Management Skills E 10 - 11 5-6 11-12 1-2
Strategic Commercial Awareness B 25 1
Remote Management Skills B 3 3
Communication Skills for Managers B 5 7
Leading Successfully to Enhance Performance B 26 14
Management Plus - Leadership Developmemnt TBC TBC

Personal Development Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Deliver E ective Presentations C 28 25 29 27 24 18 30 30
Advanced Presentations C 9 24 8
Communication and Interpersonal Skills B 2 27 1 25
Imporve your Professional Conﬁdence B 10 17 6
Assertiveness at Work B 15 23 17
Time Management C 4 22 22 19 7 7
Business and Workplace Etiquette B 17 16
Train the Trainer D 28 2
Train the IT Trainer D 11 10

Skills for Business Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Reception and Telephone Skills B 18 10 23
Advance Reception Skills B 29 11
PA's Guide to Personal E ectiveness B 10 7
Taking Notes and Minutes B 24 30 2
E ective Meetings and Facilitation B 21 28
E ective Buisness Writing B 9 17 22
Report Writing B 19 16
Essential Supervisory Skills C 21 23 17 12 15 29 26 21 11 9
Customer Service B 6 30
training calendar

Project Management B

Finance Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Introduction to Finance Terms and Concepts B 18 20 9
Finance for Non Finance Managers E 2-3 8-9 3-4
Introduction to Budgeting and Planning B 24 25
Introduction to VAT B 4 16

12


International Business and Exporting Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Understanding the Oil and Gas Industry B 16 1 28
Introduction to INCO Terms B 17 24
Your Letter of Credit C 22 10
Export Documentation C 25 29 5
Introduction to Import Rules C 22 30
Introduction to Export Rules C 25 15 18
End Use Awareness B 18 24 8
Introduction to IPR B 4 16

Sales and Marketing Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Basic Selling Skills B 21 23
Advanced Selling Skills B 12 17
Telephone Sales B 20 23
Negoiating and Influencing Skills B 18 22 5
Advanced Negotiation Skills B 9 8
Creating Successful Tendors D 28 24
Introduction to Marketing B 4 29
EMarketing B 14 28
Intro to PR B 23 27
Advanced PR Skills B
Writing for the Web B 15 29

HR and Employment Law Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Interview Skills B 9 25
Advanced Interview Skills B 14 9
Importance of the first 90 days B 26 2 26
HR for Non HR Managers B 24 7
Introduction to Employment Law B 16 4 28 1
training calendar

Employment Law Update B 11
Inroduction to Mediation B 27 23
Dealing with Di cult Employment Situations B 18 15 4
Resolving Conflict B 24
Practical Appraisal Skills B 2 10
Managing Cultural Diversity B 13 8 15
The End - Compromise, Dismissal and Retirement B 19 14

13


In company
This flexible and tailored approach to skills means that employees receive full benefit
from bespoke content. We have the ability to deliver one off training courses either from
our existing training calendar or with requested content.

Highly experienced tutors with practical backgrounds in their areas of expertise,
deliver interactive and informative training to suit your needs.
Initial research can be done to ensure that content tackles relevant internal issues or
approaches ideas generated through changing market demands.
Confidential issues, such as finance, HR, and customer care, are often welcomed on an
in company basis due to the complex and confidential nature of the subjects.
Training can be conducted on your own premises for convenience and to fit your
staffing schedule; but also in our own purpose build training rooms. Our facilities are
equipped with all audio visual equipment and are fully air conditioned. We are also
happy to deliver training on your company premises.

Sage Training
As a SAGE accredited business partner, Acumen specialise
in supporting clients in all aspects of SAGE Instant, Sage
50, Sage Job Costing, Sage HR, Sage Payroll, Sage
Forecasting & Sage ACT! CRM software.

Acumen employs accountants as well as software specialists and we can ensure your
software is set up in a manner that suits your business.

Our Software consultants help and advise clients to select the most appropriate software.

Acumen Business Solutions will:
Install & setup SAGE to suit your requirements
Assist in importing data from other software packages
Upgrade existing SAGE packages
Provide consultancy/training to staff at all levels
Can provide troubleshooting and ongoing support
further development courses

IT Training
Solutions are one of the longest established IT providers in Scotland and have been
supporting, training, developing and connecting businesses for over 18 years.

With ICT Engineering Support, Microsoft Authorised Training, Software Application
Development and Server Infrastructure Strategy teams all under one roof, Solutions
complement your existing IT capability or offer a fully outsourced IT service.

Using a variety of fully flexible training methods, Solutions have the capability to assess,
plan, arrange, justify and execute all forms of IT training at our fully equipped training
centres, on your site or through the use of our portable
training school. We create efficiency and cost reduction
through effective training. Solutions are a Microsoft,
VMWare & CITRIX Partner and a Microsoft Authorised
Competency Testing Centre.
14


lunch and learn
Our programme of bite size sessions is designed to target key areas of development,
highlighted by our client base. These sessions minimize time out of the office and provide
an excellent resource for those wishing to refresh existing knowledge or perhaps explore
a topic relevant to their business in more detail.

12.00 Registration, buffet lunch and Networking
12.15 Welcome from the AGCC
12.15 – 1.30 Presentation from key note speaker
1.30 - 1.45 Q&A Session
1.45 Close

Speakers will be available after each session should you wish to discuss aspects of your
own business or coordinate a follow up meeting for more detailed advice.

20 January Launch – A Magic Start to the New Year!
3 February Making the Most of Exhibitions- All Energy ‘10 Member:
26 February Creating Cultural Advantage £30 + VAT
23 March UK Immigration Law (Part I)
23 April Computer Based Competency Systems Non Member:
13 May Social Networking and your Business
£45 + VAT
25 May UK Immigration Law (Part II)
16 June IT Training
28 June Creating Successful Tenders
20 August Bullying vs Firm Management
15 September Coaching- More Than a Myth!
12 October UK Immigration (Part III)
12 November Right Place, Right Time - Market Research
14 December Christmas Event

Given our expected high demand and restrictions on space, places are limited to 2
people per organisation.

Lunch and Learn sessions can be booked in blocks of 3, with the third of these sessions
charged at half price. Sessions must be designated in advance however it would be a
lunch and learn

company booking rather than person specific.

Should all subjects be of interest then a 10% discount is available off the total cost. This
would secure a company place(s) at each lunch and learn but would not be restricted
to the same person attending each time. It would be the responsibility of the company
to ensure attendance was encouraged.

15


introduction to project management
Course overview
This course is designed to clarify and explain the basic aspects of a project and project
management in order for participants to gain confidence in their project environment.

It will help individuals to recognise the key aspects of a project and the importance
of their role within it. The course is also intended for those working in supporting
functional departments whose work can impact on project success.

Course structure
This course provides an introduction to the Project Management Institute (PMI)’s Body
of Knowledge and covers all of the fundamental aspects of project management using
the PMI’s methodology. The course is delivered as a 2 day workshop culminating in the
examination. Delegates will be provided with pre-course access to eLearning content
which is not mandatory but will enhance the workshop experience.

Certification
This course carries 15 PMI PDUs (Personal Development Units). It is also a recommended
pre-requisite for those new to project management who may wish to progress to PMI
certifications by attending the Project Management Professional course.

project management professional
Course overview
This course, which has been accredited by The Association for Project Management
(APM) and The Project Management Institute (PMI) aims to provide a forum for
Project Managers and members of project teams to gain exposure to Best Practice
in Project Management in its broadest sense. Using the professional standard of the
‘Body of Knowledge’ as the basis for the programme topics, the topics are addressed
by demonstrating best practices and applying these to a simulation project.
project management courses

Course structure
The course is delivered as a 4 day workshop. Delegates seeking a project management
qualification should also book onto the appropriate exam preperation workshop.

* Delegates will be provided with pre-course access to 12 hours of eLearning content.

Certification
This course is a pre-requisite for candidates seeking accreditation by the Project
Management Institute (PMI) for the Certifi cated Associate of Project Management
(CAPM) or Project Management Professional (PMP) credentials. This also provides
35 PMI Personal Development Units (PDUs), meeting the entry requirement. It is also
a pre-requisite for candidates seeking accreditation by the Association for Project
Management (APM) for the APM Professional (APMP / IPMA Level D) qualification.

16


management plus

management plus
develop your skills improve your confidence

Management Plus is a flexible 12 unit programme allowing delegates to work
towards the achievement of a Professional Certificate in Management (PCiM).
The course explores the theoretical background of management concepts and
provides examples of practical applications. Management Plus aims to outline
the fundamentals of competent management practice by embracing relevant
topics.

Delegates attend one challenging workshop per month, interacting with like-
minded individuals from a plethora of organisations.

Workshop titles include:
Module One Module Three
Business Awareness Recruitment and Selection
Managing Yourself Finance Management
Working Relationships Managing Information

Module Two Module Four
Team Building and Leading Project Management
Developing for High Performers Quality and Operations
Results Management Change Management

One written assignment is completed per module with 4 pass marks achieving
the PCiM.

Management Plus can be run on an in-company or open course basis with each
delegate receiving course materials, website and tutor support. Units can be
management plus

chosen to suit the learner’s needs, as all 12 units need not be completed.

No prior study or further education qualifications are required to enroll for
Management Plus however it is recommended that delegates have first line/
supervisory responsibility.

For further details contact:

Fiona Fernie
t: 01224 343917
e: fiona.fernie@agcc.co.uk 17


vocational qualifications
SVQs & Modern Apprenticeships:
Business & Administration Levels 2, 3 & 4
Customer Service Levels 2, 3 & 4
SVQs In Learning And Development
Including A & V Awards

SVQs In Management & Leadership:
Team Leading Level 2
Management Level 3, 4 & 5

At Aberdeen & Grampian Chamber
of Commerce, we understand that
you are an individual, with unique
aspirations and goals. No matter what
you want to achieve, the Chamber
will help you every step of the way.
Whether you are at the start of your Customer Service
career, seeking to move up through Customer Service qualifications are
your organisation, we’ll give you the aimed at staff working in a customer
support and guidance to help you service role across all occupations
succeed at every stage of your career and sectors of employment.
by achieving a vocational qualification
in Administration, Customer Service
or Management. Management & Leadership
Management SVQs are aimed
Funding may apply to some of the above at people in management roles
across all occupations and sectors
Business & Administration of employment. Like all SVQs this
Business and Administration qualification is competence based.
qualifications are intended for This means that it is linked to the
individuals, whose role involves candidate’s ability to competently
carrying out a broad range of perform a range of tasks connected

administrative activities, requiring with their work.
a range of supervision and working
with some autonomy to full
responsibility of a department. The
individual will be working as part
of a team ensuring the provision of
information and resources to others.
The individual’s work situation
will provide the opportunity to
be involved in a wide range of
administration activities.

18


Learning and Development Modern Apprenticeships
This Vocational Qualification is Candidates undertaking a Modern
aimed at those candidates who Apprentice qualification in
have management responsibility Administration will also be required
for training and development to undertake core skill units in
and are involved in identifying addition to the standard number of
organisational training and units. The assessor will explain this
development needs, also planning in more detail.
the implementation of training
and development objectives. They
will also be responsible for the Funding
improvement of a range of training In some cases, funding will be
and development programmes. available from Skills Development
As with all VQs there is no formal Scotland for both Skillseeker
entry qualification and it is open to and Modern Apprenticeship
people of all ages. programmes. Again the assessor
will confirm if you are eligible for
Assessor and Verifier Awards are funding.
also available for those working
with training providers and have
their own candidates. Quality Assurance
The Chamber is externally verified
by all the awarding bodies such
as the Scottish Qualifications
Authority and EDI twice a year
to ensure that good practice and
standards are maintained.

For further information
and costings for the

qualifications, please contact:

Rosemary Pinsent
Vocational Training Manager
(01224) 343912
rosemary.pinsent@agcc.co.uk

George Brand
Vocational Training Co-ordinator
(01224) 343914
george.brand@agcc.co.uk

19


room hire
Facilities
AGCC have 2 purpose built training rooms, fully equipped to the highest
standard. With flexible layouts, break out space and private parking. Our
rooms are the perfect location for board meetings, seminars or training
courses.

Our rooms are available for hire by both members and non members subject
to availability.

Discounts are available for block or bulk bookings and for charities and social enterprises

Delegate Rate Room Hire Only
Full Day Delegate: £30 (ex VAT) Full Day Rate: £125 (ex VAT)
Half Day Delegate: £20 (ex VAT) Half Day Rate: £75 (ex VAT)

Includes:
Tea/coffee, biscuits and fruit on arrival
Mid-morning tea/coffee and biscuits
Hot & cold buffet style lunch
(menus on request)
Afternoon tea/coffee and biscuits
Chilled water
Conference/Audiovisual Equipment
Flip chart
White board
Pens and notepads
Onsite, private parking
IT technician
- available throughout the day
Event co-ordinator
- available throughout the day

Please note a minimum of 6 people applies
when booking the delegate rate
room hire

20


how to book
Booking
Although we don’t work 24 hours, our website does! All course information
can be accessed easily, offering the opportunity to browse at your leisure.
Our booking and payment system allows you to book and pay for all training
quickly and securely.

If you have any specific payment requirements, please contact the People
Development Team directly on (01224) 343902.

Service Standard
Aberdeen and Grampian Chamber of Commerce (AGCC) is committed to
providing a high quality and efficient service. Please let us know immediately
if you have any problems or concerns about any of our delivery partners, the
facilities and materials, or the course itself.

Equal Opportunities
AGCC is an equal opportunities employer and service provider.

Insurance
No insurance cover is held by AGCC to provide automatic compensation to
delegates in the event of loss or damage to property, personal accident, injury
or death.

Health and Safety
Visitors will receive a full health and safety briefing on entering AGCC
premises for the first time. Thereafter delegates are required to take personal
responsibility for the health and safety of themselves and others, and to
observe safe standards of behavior, dress and footwear as required.

Price Codes
Code Member Non Member
A £215 £323
B £240 £360
C £255 £383
D £285 £428
E £480 £720
how to book

Book online at www.agcc.co.uk/training

21


how to find us
Travel and directions: Address:
For those traveling by public transport, Aberdeen & Grampian
the number 2 (Red Line) bus service Chamber of Commerce
is available from Union Street to Greenhole Place
Braehead Way bus stop on Scotstown Bridge of Don
Road just outside our offices. Aberdeen
AB23 8EU
Cross the road at the zebra crossing
and follow the path to the security
gate on the boundary fence across
the grass. Press the pad for assistance.
general direction
A timetable can be viewed at:
www.firstgroup.com The
or by calling 0871 200 22 33 for the Par
kw
ay
(A
latest timetable ay
w
information.
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Park
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22


terms and conditions
Pre course contact Price Codes
An email acknowledgment will be sent to Price Code A denotes a half day
the registered email address at the time programme and is inclusive of training
of booking to confirm attendance and the notes, handouts and refreshments.
reservation of the place(s). Price Codes B- D are full day courses
and are inclusive of training notes,
The People Development team will handouts, refreshments and lunch.
contact every delegate two weeks prior Price Codes E courses are hosted on two
to their course with joining instructions consecutive days and are inclusive of
and a questionnaire to establish current training notes, handouts, refreshments
knowledge and expectations from the and lunch.
course. Every due care and attention has been
taken to ensure that all descriptions,
Weekend and evening courses are available dates and prices are correct at time
on application. of going to print; however prices and
dates are subject to change.
Short Course Format
The typical format for an open training All listed prices are exclusive of VAT
course is:
Cancellations and Refunds
9.15am Registration Such cancellations must be made no less
than 21 days before the date of the course
9.30am Course commences
by telephone or email.
Mid morning Coffee break
Cancellation fees will be levied under the
12pm OR 1pm Lunch
following circumstances:
Mid afternoon Coffee break Where cancellation take place between
21 days and 7 working days prior to the
4pm and 5pm Course closes date of the course, 50% of the delegate
cost will be charged.
The format for the day is entirely at the Where cancellation takes place less
discretion of the individual tutors so timings than 7 working days prior to the date of
may vary from the format suggested. the course, 100% of the delegate cost
will be charged.
Catering Transfers to other courses can be made,
Refreshments will be available throughout if required, but will be subject to the
the day and a buffet lunch will be provided. same terms as an outright cancellation
Lunch will not be provided for half day and may incur a 10% administration
courses. charge.
terms and conditions

If transfers are made, delegates will
If you have any special needs or dietary be charged for the original date and
requirements, please contact the People credited for rescheduled attendance on
Development Team on 01224 343902 prior a subsequent occasion.
to the course to discuss your requests.

Dress Code
The dress code for the day is smart casual
,however, please be aware that you are
representing your company and that you
are entering an office environment.

23


GREENHOLE PLACE t: 01224 343900
BRIDGE OF DON f: 01224 343943
ABERDEEN www.agcc.co.uk
AB23 8EU

24

AGCC Training Portfolio 2010

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