Evaluate & Improve Library Website in 10 Steps

•

2 j'aime•420 vues

EVALUATE & IMPROVE YOUR LIBRARY WEBSITE IN 10 STEPS
PART THREE:

USER RESEARCH & MORE

AMANDA ETCHES
AARON SCHMIDT

THE BASICS

PUBLIC
SITES

SEARCH BOX
HOURS
LOCATION
CONTACT
EVENTS
SERVICES

“KIDS”

FOR PARENTS

WEAREINFLUX.COM/PREFAB

WEAREINFLUX.COM/ONEPAGER

ACADEMIC
SITES

Find books, articles, etc. GO

FOR GRAD
STUDENTS

FOR GRAD
STUDENTS

SUBJECT GUIDES

COURSE GUIDES

SUBJECT GUIDES

COURSE GUIDES

LIBRARIANS
ARE DESIGNERS

WHAT IS DESIGN?

ARRANGING
THINGS FOR A
PURPOSE

EVERYTHING IS
DESIGNED

THE ROLE OF THE DESIGNER IS
THAT OF A GOOD HOST
ANTICIPATING THE NEEDS OF
THEIR GUEST.

DESIGNED HOW?

DESIGNING FOR
BEHAVIOR

DESIGNING
WITH
INTENT

CURIOSITY

EMPATHY

EASY
THEN
INTERESTING

5 STEPS
OF DESIGN
THINKING

UNDERSTAND
OBSERVE
PROTOTYPE
EVALUATE
IMPLEMENT

TECHNIQUES

BEHAVIORAL

ATTITUDINAL

USABILITY
TESTING

WHAT

WATCHING
PEOPLE
USE YOUR
WEBSITE

WHY

FIND PAINPOINTS

HOW

CRITICAL TASKS

MUST-HAVES FOR
FOR YOUR USERS

RECRUITING
TESTERS

CONDUCTING
A TEST

SCRIPTS

“it’s not you,
it’s us!”

SCENARIOS

“Search a library database
for an article about exercise.”

SCENARIOS

“Search a library database
for an article about exercise.”

“You want to run a marathon and need to
know how to train for it. Find the latest
information in a magazine
about training for a marathon.”

YOUR TEST
ROOM

THE DEBRIEF

SURVEYS +
FOCUS GROUPS

PAPER
PROTOTYPING

WHAT

TESTING EARLY
PROTOTYPES

WHY

SAVE TIME!
SAVE MONEY!
MAKE INFORMED CHOICES!

HOW

o n u s !
B
5 SECOND TESTS

CARD SORTS

DIVIDE
THE DOLLAR

SEARCH $0.70
HOURS $0.10
CONTACT $0.10
MAP $0.10
$1.00

CONTENT RANKING

HEAT MAPS

INSERT

INSERT

A/B TESTING

LEARNING
MORE

WEAREINFLUX.COM/UX

WALKINGPAPER.ORG

USABLELIBRARY.ORG

MATTHEW.REIDSROW.ORG

WEAVEUX.ORG

CONCLUSION

EVERY
DECISION
WE MAKE
AFFECTS HOW
PEOPLE
EXPERIENCE
THE LIBRARY.
LET’S MAKE SURE
WE’RE CREATING
IMPROVEMENTS

THANKS!!

AMANDA ETCHES
AARON SCHMIDT
WEAREINFLUX.COM
HELLO@WEAREINFLUX.COM

Contenu connexe

Similaire à Evaluate & Improve Library Website in 10 Steps

Live Usability Lab: See One, Do One & Take One Home

Live Usability Lab: See One, Do One & Take One Home

Live Usability Lab: See One, Do One & Take One HomeStephanie Brown

Website User Studies

Website User Studies

Website User StudiesMichelle Belden

Google and Beyond: Internet Research Skills Optimization

Google and Beyond: Internet Research Skills Optimization

Google and Beyond: Internet Research Skills OptimizationIRhunting01

English 112 Instruction

English 112 Instruction

English 112 Instructionjamibryan

Ilf fort waynelunch

Ilf fort waynelunch

Ilf fort waynelunchStephen Abram

Internet Searching: The Basics

Internet Searching: The Basics

Internet Searching: The BasicsCleary University Library

Business Communications [DC] - Winter 2011

Business Communications [DC] - Winter 2011

Business Communications [DC] - Winter 2011kstymest

Find Articles by Topic

Find Articles by Topic

Find Articles by TopicPilgrim Library

The Big SixMrsMDXB

Taking the Reins: Website Redesign by the Librarians, for the Users

Taking the Reins: Website Redesign by the Librarians, for the Users

Taking the Reins: Website Redesign by the Librarians, for the UsersMark O'English

Usability • Guest Lecture * GSLIS 467

Usability • Guest Lecture * GSLIS 467

Usability • Guest Lecture * GSLIS 467Stephanie Brown

guide3_webworkChad McDonald

Making Your Library Work for Homeschoolers (May 2019)

Making Your Library Work for Homeschoolers (May 2019)

Making Your Library Work for Homeschoolers (May 2019)ALAeLearningSolutions

Class 07: Testing

Class 07: Testing

Class 07: TestingJon Chang

Burlington plStephen Abram

List Of Compare And Contrast Essay Topics.pdf

List Of Compare And Contrast Essay Topics.pdf

List Of Compare And Contrast Essay Topics.pdfAndrea Warner

Evolving Yourself: Renew, Reuse, Reinvent

Evolving Yourself: Renew, Reuse, Reinvent

Evolving Yourself: Renew, Reuse, ReinventJennifer Koerber

Digifoot 2012 ppt

Digifoot 2012 ppt

Digifoot 2012 ppttpoelzer

You don’t have_to_be_einstein_presentation_fall 2014 edited

You don’t have_to_be_einstein_presentation_fall 2014 edited

You don’t have_to_be_einstein_presentation_fall 2014 editedMsGrover1013

Teaching Internet Research

Teaching Internet Research

Teaching Internet ResearchArun Kumar

Similaire à Evaluate & Improve Library Website in 10 Steps (20)

Live Usability Lab: See One, Do One & Take One Home

Live Usability Lab: See One, Do One & Take One Home

Live Usability Lab: See One, Do One & Take One Home

Website User Studies

Website User Studies

Website User Studies

Google and Beyond: Internet Research Skills Optimization

Google and Beyond: Internet Research Skills Optimization

Google and Beyond: Internet Research Skills Optimization

English 112 Instruction

English 112 Instruction

English 112 Instruction

Ilf fort waynelunch

Ilf fort waynelunch

Ilf fort waynelunch

Internet Searching: The Basics

Internet Searching: The Basics

Internet Searching: The Basics

Business Communications [DC] - Winter 2011

Business Communications [DC] - Winter 2011

Business Communications [DC] - Winter 2011

Find Articles by Topic

Find Articles by Topic

Find Articles by Topic

The Big Six

Taking the Reins: Website Redesign by the Librarians, for the Users

Taking the Reins: Website Redesign by the Librarians, for the Users

Taking the Reins: Website Redesign by the Librarians, for the Users

Usability • Guest Lecture * GSLIS 467

Usability • Guest Lecture * GSLIS 467

Usability • Guest Lecture * GSLIS 467

guide3_webwork

Making Your Library Work for Homeschoolers (May 2019)

Making Your Library Work for Homeschoolers (May 2019)

Making Your Library Work for Homeschoolers (May 2019)

Class 07: Testing

Class 07: Testing

Class 07: Testing

Burlington pl

List Of Compare And Contrast Essay Topics.pdf

List Of Compare And Contrast Essay Topics.pdf

List Of Compare And Contrast Essay Topics.pdf

Evolving Yourself: Renew, Reuse, Reinvent

Evolving Yourself: Renew, Reuse, Reinvent

Evolving Yourself: Renew, Reuse, Reinvent

Digifoot 2012 ppt

Digifoot 2012 ppt

Digifoot 2012 ppt

You don’t have_to_be_einstein_presentation_fall 2014 edited

You don’t have_to_be_einstein_presentation_fall 2014 edited

You don’t have_to_be_einstein_presentation_fall 2014 edited

Teaching Internet Research

Teaching Internet Research

Teaching Internet Research

Plus de ALATechSource

Liven Up Baby and Toddler Storytimes with Sign Language (March 2019)

Liven Up Baby and Toddler Storytimes with Sign Language (March 2019)

Liven Up Baby and Toddler Storytimes with Sign Language (March 2019)ALATechSource

Dealing with Mental Health on the Front Lines: Part 1

Dealing with Mental Health on the Front Lines: Part 1

Dealing with Mental Health on the Front Lines: Part 1ALATechSource

Serving Children with Autism Spectrum Disorder: Part 2 (Feb. 2019)

Serving Children with Autism Spectrum Disorder: Part 2 (Feb. 2019)

Serving Children with Autism Spectrum Disorder: Part 2 (Feb. 2019)ALATechSource

Using Visual Arts in Early Childhood Programming

Using Visual Arts in Early Childhood Programming

Using Visual Arts in Early Childhood ProgrammingALATechSource

Serving Children with Autism Spectrum Disorder (Feb. 2019)

Serving Children with Autism Spectrum Disorder (Feb. 2019)

Serving Children with Autism Spectrum Disorder (Feb. 2019)ALATechSource

Library Website Rehab: Promotional Webinar

Library Website Rehab: Promotional Webinar

Library Website Rehab: Promotional WebinarALATechSource

Taking STEAM Programs to the Next Level

Taking STEAM Programs to the Next Level

Taking STEAM Programs to the Next LevelALATechSource

Creating a Digital Media Space for Today's Teens: Part 2 (Jan. 2019)

Creating a Digital Media Space for Today's Teens: Part 2 (Jan. 2019)

Creating a Digital Media Space for Today's Teens: Part 2 (Jan. 2019)ALATechSource

Creating a Social Media Policy for Your Library (January 2019)

Creating a Social Media Policy for Your Library (January 2019)

Creating a Social Media Policy for Your Library (January 2019)ALATechSource

Creating a Digital Media Space for Today's Teens: Part 1 (Jan. 2019)

Creating a Digital Media Space for Today's Teens: Part 1 (Jan. 2019)

Creating a Digital Media Space for Today's Teens: Part 1 (Jan. 2019)ALATechSource

Working with Individuals Affected by Homelessness: An Empathy-Driven Approach...

Working with Individuals Affected by Homelessness: An Empathy-Driven Approach...

Working with Individuals Affected by Homelessness: An Empathy-Driven Approach...ALATechSource

Fake News, Real Concerns: Developing Information-Literate Students (December ...

Fake News, Real Concerns: Developing Information-Literate Students (December ...

Fake News, Real Concerns: Developing Information-Literate Students (December ...ALATechSource

Offering Service and Support to the LGBTQIA Community and Allies (Nov. 2018)

Offering Service and Support to the LGBTQIA Community and Allies (Nov. 2018)

Offering Service and Support to the LGBTQIA Community and Allies (Nov. 2018)ALATechSource

Library Director Bootcamp: Getting the Skills You Need, Part 3 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 3 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 3 (Nov. 2018)ALATechSource

Engaging Learners through Active Instruction and Assessment

Engaging Learners through Active Instruction and Assessment

Engaging Learners through Active Instruction and AssessmentALATechSource

Library Director Bootcamp: Getting the Skills You Need, Part 2 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 2 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 2 (Nov. 2018)ALATechSource

AL Live: What Do the Midterms Mean for Your Library? (November 2018)

AL Live: What Do the Midterms Mean for Your Library? (November 2018)

AL Live: What Do the Midterms Mean for Your Library? (November 2018)ALATechSource

Library Director Bootcamp: Getting the Skills You Need, Part 1 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 1 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 1 (Nov. 2018)ALATechSource

Prepare for the Future: Tech Strategies You Need to Know (November 2018)

Prepare for the Future: Tech Strategies You Need to Know (November 2018)

Prepare for the Future: Tech Strategies You Need to Know (November 2018)ALATechSource

Write and Cite “Chicago Style”: Helping Students and Patrons Understand The C...

Write and Cite “Chicago Style”: Helping Students and Patrons Understand The C...

Write and Cite “Chicago Style”: Helping Students and Patrons Understand The C...ALATechSource

Plus de ALATechSource (20)

Liven Up Baby and Toddler Storytimes with Sign Language (March 2019)

Liven Up Baby and Toddler Storytimes with Sign Language (March 2019)

Liven Up Baby and Toddler Storytimes with Sign Language (March 2019)

Dealing with Mental Health on the Front Lines: Part 1

Dealing with Mental Health on the Front Lines: Part 1

Dealing with Mental Health on the Front Lines: Part 1

Serving Children with Autism Spectrum Disorder: Part 2 (Feb. 2019)

Serving Children with Autism Spectrum Disorder: Part 2 (Feb. 2019)

Serving Children with Autism Spectrum Disorder: Part 2 (Feb. 2019)

Using Visual Arts in Early Childhood Programming

Using Visual Arts in Early Childhood Programming

Using Visual Arts in Early Childhood Programming

Serving Children with Autism Spectrum Disorder (Feb. 2019)

Serving Children with Autism Spectrum Disorder (Feb. 2019)

Serving Children with Autism Spectrum Disorder (Feb. 2019)

Library Website Rehab: Promotional Webinar

Library Website Rehab: Promotional Webinar

Library Website Rehab: Promotional Webinar

Taking STEAM Programs to the Next Level

Taking STEAM Programs to the Next Level

Taking STEAM Programs to the Next Level

Creating a Digital Media Space for Today's Teens: Part 2 (Jan. 2019)

Creating a Digital Media Space for Today's Teens: Part 2 (Jan. 2019)

Creating a Digital Media Space for Today's Teens: Part 2 (Jan. 2019)

Creating a Social Media Policy for Your Library (January 2019)

Creating a Social Media Policy for Your Library (January 2019)

Creating a Social Media Policy for Your Library (January 2019)

Creating a Digital Media Space for Today's Teens: Part 1 (Jan. 2019)

Creating a Digital Media Space for Today's Teens: Part 1 (Jan. 2019)

Creating a Digital Media Space for Today's Teens: Part 1 (Jan. 2019)

Working with Individuals Affected by Homelessness: An Empathy-Driven Approach...

Working with Individuals Affected by Homelessness: An Empathy-Driven Approach...

Working with Individuals Affected by Homelessness: An Empathy-Driven Approach...

Fake News, Real Concerns: Developing Information-Literate Students (December ...

Fake News, Real Concerns: Developing Information-Literate Students (December ...

Fake News, Real Concerns: Developing Information-Literate Students (December ...

Offering Service and Support to the LGBTQIA Community and Allies (Nov. 2018)

Offering Service and Support to the LGBTQIA Community and Allies (Nov. 2018)

Offering Service and Support to the LGBTQIA Community and Allies (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 3 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 3 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 3 (Nov. 2018)

Engaging Learners through Active Instruction and Assessment

Engaging Learners through Active Instruction and Assessment

Engaging Learners through Active Instruction and Assessment

Library Director Bootcamp: Getting the Skills You Need, Part 2 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 2 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 2 (Nov. 2018)

AL Live: What Do the Midterms Mean for Your Library? (November 2018)

AL Live: What Do the Midterms Mean for Your Library? (November 2018)

AL Live: What Do the Midterms Mean for Your Library? (November 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 1 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 1 (Nov. 2018)

Library Director Bootcamp: Getting the Skills You Need, Part 1 (Nov. 2018)

Prepare for the Future: Tech Strategies You Need to Know (November 2018)

Prepare for the Future: Tech Strategies You Need to Know (November 2018)

Prepare for the Future: Tech Strategies You Need to Know (November 2018)

Write and Cite “Chicago Style”: Helping Students and Patrons Understand The C...

Write and Cite “Chicago Style”: Helping Students and Patrons Understand The C...

Write and Cite “Chicago Style”: Helping Students and Patrons Understand The C...

Evaluate & Improve Library Website in 10 Steps

1. EVALUATE & IMPROVE YOUR LIBRARY WEBSITE IN 10 STEPS PART THREE: USER RESEARCH & MORE AMANDA ETCHES AARON SCHMIDT

3. PUBLIC SITES

4. SEARCH BOX HOURS LOCATION CONTACT EVENTS SERVICES

7.

8. WEAREINFLUX.COM/PREFAB

9.

10. WEAREINFLUX.COM/ONEPAGER

11. ACADEMIC SITES

12. Find books, articles, etc. GO

13. FOR GRAD STUDENTS

14. FOR GRAD STUDENTS

15. SUBJECT GUIDES COURSE GUIDES

16. SUBJECT GUIDES COURSE GUIDES

17.

18.

19. LIBRARIANS ARE DESIGNERS

20. WHAT IS DESIGN?

21.

22.

23. ARRANGING THINGS FOR A PURPOSE

24. EVERYTHING IS DESIGNED

25.

26. THE ROLE OF THE DESIGNER IS THAT OF A GOOD HOST ANTICIPATING THE NEEDS OF THEIR GUEST.

27. DESIGNED HOW?

28.

29.

30. DESIGNING FOR BEHAVIOR

31. DESIGNING WITH INTENT

34. EASY THEN INTERESTING

35. 5 STEPS OF DESIGN THINKING

36.

37.

38. UNDERSTAND OBSERVE PROTOTYPE EVALUATE IMPLEMENT

40. BEHAVIORAL ATTITUDINAL

41. USABILITY TESTING

42. WHAT WATCHING PEOPLE USE YOUR WEBSITE

43. WHY FIND PAINPOINTS

45. CRITICAL TASKS MUST-HAVES FOR FOR YOUR USERS

46.

47. RECRUITING TESTERS

48.

49. CONDUCTING A TEST

50.

51.

53. “it’s not you, it’s us!”

54. SCENARIOS “Search a library database for an article about exercise.”

55. SCENARIOS “Search a library database for an article about exercise.” “You want to run a marathon and need to know how to train for it. Find the latest information in a magazine about training for a marathon.”

56. YOUR TEST ROOM

57.

58. THE DEBRIEF

59. SURVEYS + FOCUS GROUPS

60.

61.

62. PAPER PROTOTYPING

63. WHAT TESTING EARLY PROTOTYPES

64. WHY SAVE TIME! SAVE MONEY! MAKE INFORMED CHOICES!

66. o n u s ! B 5 SECOND TESTS

68.

69.

70. DIVIDE THE DOLLAR

71. SEARCH $0.70 HOURS $0.10 CONTACT $0.10 MAP $0.10 $1.00

72. CONTENT RANKING

73.

74.

75.

76.

80. A/B TESTING

81.

82.

83. LEARNING MORE

84. WEAREINFLUX.COM/UX

85. WALKINGPAPER.ORG

86. USABLELIBRARY.ORG

87. MATTHEW.REIDSROW.ORG

88. WEAVEUX.ORG

90. EVERY DECISION WE MAKE AFFECTS HOW PEOPLE EXPERIENCE THE LIBRARY. LET’S MAKE SURE WE’RE CREATING IMPROVEMENTS

92. THANKS!! AMANDA ETCHES AARON SCHMIDT WEAREINFLUX.COM HELLO@WEAREINFLUX.COM