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RE-PURPOSING YOUR SUGGESTION SYSTEM  DAVID VEECH INSTITUTE FOR LEAN SYSTEMS Changing your tires ©2009, ILS.  All rights reserved.
Some questions to start ,[object Object],[object Object],[object Object],©2009, ILS.  All rights reserved.
Some questions to start ,[object Object],[object Object],[object Object],©2009, ILS.  All rights reserved.
Some questions to start ,[object Object],[object Object],[object Object],©2009, ILS.  All rights reserved.
©2009, ILS.  All rights reserved. These are key things we seek from our work.  When these are missing from work, we seek them elsewhere, and limit the discretionary contributions we could be making at work.  Making formal suggestions is a discretionary contribution.
©2009, ILS.  All rights reserved. These are also the major contributors to  Satisfaction  in life and at work.
©2009, ILS.  All rights reserved. But what makes something really meaningful?
©2009, ILS.  All rights reserved. Can a suggestion system bring  Satisfaction  to a workplace?
©2009, ILS.  All rights reserved.
More questions ,[object Object],[object Object],©2009, ILS.  All rights reserved.
©2009, ILS.  All rights reserved. ,[object Object],[object Object]
©2009, ILS.  All rights reserved. Can a suggestion system build  Self-Efficacy  in an individual?
Mastery  ©2009, ILS.  All rights reserved. But what is the key skill we need to focus on in building  competence  and  confidence ?
©2009, ILS.  All rights reserved.
©2009, ILS.  All rights reserved. All with  learning  and  coaching  and giving  control  to team members!
©2009, ILS.  All rights reserved. First, let’s look at a quick and easy problem solving process, and then we’ll see what happens when this is our purpose?
C-4 Method Cause Concern Countermeasure Confirm ©2009, ILS.  All rights reserved.
PDCA Roots ©2009, ILS.  All rights reserved. P D C A
Concern ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Define the problem ©2009, ILS.  All rights reserved.
Cause:  5 Whys ,[object Object],[object Object],[object Object],[object Object],[object Object],©2009, ILS.  All rights reserved.
Countermeasure A countermeasure is an action which when taken will correct a problem at its root cause ©2009, ILS.  All rights reserved.
Countermeasure ©2009, ILS.  All rights reserved.
Confirm ©2009, ILS.  All rights reserved.
Suggestion form ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],©2009, ILS.  All rights reserved.
C4 Card ©2009, ILS.  All rights reserved.
C4 Board ©2009, ILS.  All rights reserved. Ideas Aimed Armed Fire in the hole Confirm C4 Board Aimed = Approved for evaluation Armed = Being evaluated and planned Fire in the hole = Executing the implementation plan Confirm = Tracking results
Stages of development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Imai, M. (1986).   Kaizen: The Key to Japan’s Competitive Success , McGraw-Hill, New York, p113. ©2009, ILS.  All rights reserved.
©2009, ILS.  All rights reserved.
Intrinsic Motivation Trust Initiative Ideas ©2009, ILS.  All rights reserved. Mastery Learning Coaching Control  Contributors to  Self-Efficacy Standardized Work System Suggestion System Respons-ibility Awareness Meaningful-ness Contributors to  Satisfaction
Questions? ©2009, ILS.  All rights reserved.
FOR FURTHER INFORMATION, CONTACT DAVID VEECH AT 502-517-1845 [email_address] Thank you for your attention! ©2009, ILS.  All rights reserved.

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Changing your Tires: Repurposing your suggestion system by David Veech

  • 1. RE-PURPOSING YOUR SUGGESTION SYSTEM DAVID VEECH INSTITUTE FOR LEAN SYSTEMS Changing your tires ©2009, ILS. All rights reserved.
  • 2.
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  • 5. ©2009, ILS. All rights reserved. These are key things we seek from our work. When these are missing from work, we seek them elsewhere, and limit the discretionary contributions we could be making at work. Making formal suggestions is a discretionary contribution.
  • 6. ©2009, ILS. All rights reserved. These are also the major contributors to Satisfaction in life and at work.
  • 7. ©2009, ILS. All rights reserved. But what makes something really meaningful?
  • 8. ©2009, ILS. All rights reserved. Can a suggestion system bring Satisfaction to a workplace?
  • 9. ©2009, ILS. All rights reserved.
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  • 12. ©2009, ILS. All rights reserved. Can a suggestion system build Self-Efficacy in an individual?
  • 13. Mastery ©2009, ILS. All rights reserved. But what is the key skill we need to focus on in building competence and confidence ?
  • 14. ©2009, ILS. All rights reserved.
  • 15. ©2009, ILS. All rights reserved. All with learning and coaching and giving control to team members!
  • 16. ©2009, ILS. All rights reserved. First, let’s look at a quick and easy problem solving process, and then we’ll see what happens when this is our purpose?
  • 17. C-4 Method Cause Concern Countermeasure Confirm ©2009, ILS. All rights reserved.
  • 18. PDCA Roots ©2009, ILS. All rights reserved. P D C A
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  • 21. Countermeasure A countermeasure is an action which when taken will correct a problem at its root cause ©2009, ILS. All rights reserved.
  • 22. Countermeasure ©2009, ILS. All rights reserved.
  • 23. Confirm ©2009, ILS. All rights reserved.
  • 24.
  • 25. C4 Card ©2009, ILS. All rights reserved.
  • 26. C4 Board ©2009, ILS. All rights reserved. Ideas Aimed Armed Fire in the hole Confirm C4 Board Aimed = Approved for evaluation Armed = Being evaluated and planned Fire in the hole = Executing the implementation plan Confirm = Tracking results
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  • 28. ©2009, ILS. All rights reserved.
  • 29. Intrinsic Motivation Trust Initiative Ideas ©2009, ILS. All rights reserved. Mastery Learning Coaching Control Contributors to Self-Efficacy Standardized Work System Suggestion System Respons-ibility Awareness Meaningful-ness Contributors to Satisfaction
  • 30. Questions? ©2009, ILS. All rights reserved.
  • 31. FOR FURTHER INFORMATION, CONTACT DAVID VEECH AT 502-517-1845 [email_address] Thank you for your attention! ©2009, ILS. All rights reserved.