ASQ's Social Responsibility discussion board moderator, Chad Vincent, explains SR, the upcoming ISO 26000 standard, and the vital role Quality can play in it's success. See the full audio version on ASQ's Knowledge Center.

1. Social Responsibility March 2010 Update Where We Are and Where We Are Going

2. Responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behavior that: contributes to sustainable development, including health and the welfare of society; takes into account the expectations of stakeholders is in compliance with applicable law and consistent with international norms of behavior; and is integrated throughout the organization and practiced in its relationships What is SR?

4. Increasing significance of social responsibility (organization reputation) as a “buying” decision

5. “Triple Bottom Line” or 3P

6. People, Planet, Profit

7. Quality Tools, Methods, and Philosophy

8. Applicable to all areas of “business” activities

11. Fishbone (Ishikawa) Diagram, Pareto, Concentration Diagram, Process Map, etc.

12. Black Belt projects shifting to Environmental Issues

13. MBNQA

15. ISO and SR

17. Environmental Takeover

18. Increasing disparity of “What is SR”

19. Terminology

21. concepts, terms and definitions

22. the background, trends and characteristics

23. principles and practices

24. core subjects

25. issues

26. integrating, implementing and promoting

27. identifying and engaging with stakeholders

29. Transparency

30. Ethical behavior

31. Respect for stakeholder interests

32. Respect for the rule of law

33. Respect for international norms of behavior

35. Human rights

36. Labor practices

37. Environment

38. Fair operating practices

39. Customer issues

41. Overview (define in context)

42. Principles and considerations

44. Relationships

45. Understanding of SR and relevance

46. Assessing sphere of influence

47. Practices for integration

48. Communication

49. Enhancing credibility (trending)

50. Reviewing and improving

52. Bibliography

53. ISO

54. International Labour Organization

56. At the Enquiry stage awaiting a vote by the ISO bodies (i.e. US TAG) to become a FDIS (final draft international standard)

57. If approved, goes to all ISO member bodies for vote

58. If denied, goes back to the TAGs for changes

60. Applicability to all organizations

61. Guidance vs. regulation

62. Continuity

63. Accuracy of references

64. Prescriptive vs. subjective (contextual application)

66. Response to initial adverse effect

67. Followed by additional issues

69. Enron – financial accountability & Sarbanes-Oxley

72. Children’s hospital

73. Child (female) goes for “routine” surgery

74. Given pregnancy test as pre-op testing procedure

75. Lab Tech mistakenly hits incorrect button and receives false positive (and knew what they did)

76. Got distracted and forgot about mistake…

78. SR is more than Planet (think 3P)

79. SR is voluntary, all guidance should be taken into account (out-of-the-box), not regulated

81. Thank You Questions? Chad Vincent ASQ CQE, CRE, CMQ/OE, CSSBB Lean Enterprise Division – Treasurer ASQ SR Discussion Board Moderator cevincent@suddenlink.net