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  Chandra Kumar Raman  Lead – Quality / Master Black Belt – HP President – SPIN Chennai [email_address]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],  Brief on me…
SPIN Chennai  ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Mission & Vision
[object Object],[object Object],[object Object],[object Object],[object Object],Activities
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Indian IT Industry  CAGR: 21% IT-BPO Industry size $28.1 Bn $37.4 Bn $47.9 Bn $62.9 Bn $69.4 Bn $73.1 Bn The industry continues to be an export led sector with foreign providers accounting for over 30% of the total market
IT Industry Impact on Indian Economy Source: Nasscom Areas Impact Employment Creation ,[object Object],Contribution to Education ,[object Object],Diversity and Global Exposure ,[object Object],[object Object],Contribution to Exports ,[object Object]
Global IT spending  ,[object Object]
Gaining laurels : Indian IT services  ,[object Object]
Gartner @ Economic times Nov 28, 2008 How about the competitors   India’s Outsourcing Rating Criterion Rating  Language  Very good  Government support  Excellent  Labor pool Excellent  Infrastructure  Fair Education system  Very good  Cost Very good  Political and Economic Environment  Very good  Cultural compatibility  Good Global and Legal Maturity Very good  Data and Intellectual property, Security and privacy Good
Our Pie in IT Outsourcing  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Competition  ,[object Object],[object Object],[object Object],[object Object]
Challenges  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],35 % of the Graduates only  can be productively employed – Economics times
Shift in focus  ,[object Object]
The world has changed  ,[object Object]
Theory X ,[object Object],[object Object],[object Object],[object Object],[object Object]
Theory Y ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stake holders   ,[object Object]
Customer-Organization- Employee Customer Organization Employee ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mfg vs IT cost frame work  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Salaries vs Profit  Salaries    Other  OH Profit  55-60   X  18-22 Above numbers are in %   Salaries  Other OH Profit  Say  55 25 20 Y1 55+6=61 25 14 Y2 67 25 8 Y3 73 25 2 Y4 80 25 -5
Cost of Error /Defect
Human Errors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Is it possible to prevent ?
Why we need a process ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Process : The means by which people, procedures, methods, equipment and tools are integrated to produce a desired end result ,[object Object],[object Object]
Process flow Software Engineering Process Project Management Process Software Development
[object Object],[object Object],[object Object],[object Object],[object Object],Points to Ponder
Recommendation to Shift FROM TO Any Academic Projects Projects on Emerging Technologies /Business  Areas Focus merely on Technical learning Soft Skill Sheer Class-room lectures Application of Technical knowledge Academic Qualification Promotion of Additional Certifications Aligning to curriculum Forums of Industry (i.e. ASQ, SPIN , IEEE, CSI, PMI etc) Faculties to look forward to academicians To Industrialists to bring the needs to lecture hall
Models and Methodologies  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Driving factor : The desire to deliver added value and value for money to the customer
In Summary . . .  ,[object Object],[object Object],[object Object],[object Object]
Thank you ! Coordinates:  Raman Chandra Kumar   [email_address] 9840712755

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Need for Process Management in IT and ITES

  • 1. Chandra Kumar Raman Lead – Quality / Master Black Belt – HP President – SPIN Chennai [email_address]
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Indian IT Industry CAGR: 21% IT-BPO Industry size $28.1 Bn $37.4 Bn $47.9 Bn $62.9 Bn $69.4 Bn $73.1 Bn The industry continues to be an export led sector with foreign providers accounting for over 30% of the total market
  • 8.
  • 9.
  • 10.
  • 11. Gartner @ Economic times Nov 28, 2008 How about the competitors India’s Outsourcing Rating Criterion Rating Language Very good Government support Excellent Labor pool Excellent Infrastructure Fair Education system Very good Cost Very good Political and Economic Environment Very good Cultural compatibility Good Global and Legal Maturity Very good Data and Intellectual property, Security and privacy Good
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. Salaries vs Profit Salaries Other OH Profit 55-60 X 18-22 Above numbers are in %   Salaries Other OH Profit Say 55 25 20 Y1 55+6=61 25 14 Y2 67 25 8 Y3 73 25 2 Y4 80 25 -5
  • 23. Cost of Error /Defect
  • 24.
  • 25.
  • 26. Process flow Software Engineering Process Project Management Process Software Development
  • 27.
  • 28. Recommendation to Shift FROM TO Any Academic Projects Projects on Emerging Technologies /Business Areas Focus merely on Technical learning Soft Skill Sheer Class-room lectures Application of Technical knowledge Academic Qualification Promotion of Additional Certifications Aligning to curriculum Forums of Industry (i.e. ASQ, SPIN , IEEE, CSI, PMI etc) Faculties to look forward to academicians To Industrialists to bring the needs to lecture hall
  • 29.
  • 30.
  • 31. Thank you ! Coordinates: Raman Chandra Kumar [email_address] 9840712755

Notes de l'éditeur

  1. Sources: India Inc.: An Overview of the Indian IT-BPO Industry – NASSCOM (Apr 2010) Indian IT-BPO Industry 2009: NASSCOM Analysis – NASSCOM (Feb 2009) Asia-Oceania Vision 2020: Enabling IT leadership through collaboration – KPMG (2009)
  2. India Inc. - An Overview of the Indian IT-BPO Industry – NASSCOM, April 2010 Perspective 2020: Transform Business, Transform India – NASSCOM