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Technology and Innovation
Management:
S2
Managing Creativity and Innovation
Dr Raj C Thiagarajan
To
SIBM SIII MBA Students




                         ATOA Scientific Technologies
                         Engineering Simulation For Innovation
TIM –S2: Managing Creativity and innovation
•   Why
•   Invention/Innovation
•   Types of innovation
•   Innovation process

• What and How

• Product/ Process innovation

• Managing for innovation


       ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   2
History of Industrial Drivers
• Past:
• Manufacturing – Mass production- e.g, Ford
• Marketing - Good selling – e.g., FMCG
• Quality – Six sigma – e.g., GE
• Present :
• Services, Knowledge economy – GE and Tech
  companies
• Future:
• Creative Economy
           Breakthrough Innovation are must for leadership
    ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   3
Inspiration from Nature
• Nature
  perfected
  the art of
  innovation.




     ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   4
WHY
•   Advancing technology

•   Changing environment.
•   Changing industrial structures and strategies

•   Evolving society, customer desires

•   Competitors improve their products, processes and
    services.

•   Customers stop buying your old products and services so
    you need to replace them and add new products and                                                      Maturity
    services




                                                                       Adoption Rate
•   Life cycle of product                                                                     Growth
                                                                                                      Innovation
•   Company profit/revenue increase – Business Growth
    Drivers Volume and Price                                                           Introduction
     – Increase Volume
     – Increase Price: Prize premium only by innovative
         products…                                                                                     Time



         ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management        5
Market
                                                            Value

Why                                           Equity financial       Intellectual          Elements of
                                                 Capital               Capital
                                                                                       Intellectual Capital

                                               Organizational        Customer            Human
                                                  Capital             Capital            Capital
• Balance sheet
  hardly reflect any                                  Process             Customer           Base
  intangible assets.                                  Capital               base             Value



                                                      Culture           Relationship      Relationship
• Move towards
  quantifying
                                                    Innovation
  intangible assets                                   Capital




• Value creation-
  increasing value of
  intangible assets*



                                              * Mike Tansey, Bob Stembridge, The challenge of sustaining
                                              the research and innovation process, World Patent
                                              Information, 27, pp 212–226, 2005.

    ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management     6
Invention/Innovation
• Thinking and doing.
• Proposing and executing

• Appropriate - useful and actionable.
• Influence the business product.
• Customer experience creation.

• Invention: All about IDEA
• Innovate: Make it work


     ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   7
Innovation process
       •   Idea Generation
       •   Idea Evaluation
       •   Idea implementation
       •   Commercialization




                                                                          Idea
Idea Generation                  Idea Evaluation                                                       Commercialization
                                                                     implementation




                  ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   8
What
Idea                 Invention
                                                                 Innovation
       Awareness

                   Incubation

                                Illumination

                                               Verification

                                                              Implementation

                                                                                   Marketing and
                                                                                      Selling
                                                                                                                Customer
                                                                                                                    value
                                                                                                                 creation
                                                              After, Creativity and the Innovation Process, White rose center for enterprise



           ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management                               9
Staged Innovation development process
Consumer problem & needs exploration
                                                                                                                     Idea
      Idea generation                                      25-30


             Concept developments                                 15-20                                      Feasibility


                        Business Analysis                              8-10


                               Prototype development                                                             Pre NPI


                                         Plant scale up


                                                  Market testing                             6-8

                                                            Commercialization                      4                 NPI


                                                                     Post –Launch checkup                    2

             ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management     10
How
Innovation is Hard work Teamwork and No HIGHWAY

Some data:
    Only 10 % of inventions made into products
    Only 10% of products succeeded in the market
    Failure rate of innovation is high
    To get around this problem fail fast, Or Have more of them.


Three ways to Innovate
     Solve your current problems creatively.
     Think weird, Infuse new ideas.
     Access and absorb external research discoveries




       ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   11
Individual Creativity

• “Isolation breeds diversity”

Most life is considered to have come from a
  common root.

However at some point in time, the insect
  eye and the vertebrate eye diverged on
  their evolutionary pathways.

As a result, 2 quite different types of eye
   have evolved. Each of which fulfils their
   requirements.

This divergence also occurs in the creative
   process when working in isolation.
                                                  Adopted from Creativity and the Innovation Process, White rose center for enterprise

       ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
How for Manager
 •   Mindset / Opportunity


 •   Physical Environment


 •   Freedom


 •   Project Boundaries


 •   Uncertainty


 •   Feedback


      – Like


      – Concerns


      – Suggestion
     ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   13
Collective Creativity

• “Two heads are better than one”

• While the American Indian
  was undoubtedly a more
  skillful horseman than the US
  cavalryman, the group
  working of the cavalry
  overcame the skills of the
  individual Indians.
• “The whole is greater than the
  sum of the parts.”

                                                Adopted from Creativity and the Innovation Process, White rose center for enterprise

     ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
Innovative Idea @ work
                                                                Motivational Factors
• Expertise
• Creative thinking skills
• Motivation
   • Intrinsic
   • Internal desire
   • Personal sense of challenge
                                                                Least                                        Most
   • Extrinsic                                                  important                                 important
                                                            Source: “ Winning new product and service Practices,

   • Outside a person                                       Kuczmarski & Associates Inc.



   • Carrot or a stick



     ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management            15
Barrier to Innovation
•   Fear of trying

•   Fear of risk

•   Fear of change

•   Fear of being laughed at

•   Fear of making mistakes

•   Fear of appearing stupid by proposing something that is not possible

•   Fear of showing ignorance

•   Fear of showing personal thoughts

•   Fear that personal ideas are so easy to copy they can not be shared with colleagues

•   Jealousy of colleagues

•   Never done before, don't know how to do

•   Holding on to past successes

•   People feeling indifferent and apathetic about their work




           ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   16
Barrier and Bridge
Hierarchy                                     Merit

Bureaucracy                                   Autonomy

Anonymous                                     Familiar

Clean                                         Messy

Experts                                       Players




        ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   17
Types of Innovation
• Incremental
• Evolutionary
• Revolutionary

                  Tradational                   Evolutionary                  Revolutionary


Benefits          Incremental                   Substantial                   Breakthrough

Idea              Idea Spark                    Idea Flame                    Idea Explosion

Execution         Just Talk                     Walk the talk                 Walk the walk




           ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   18
Product , Process Innovation
• Product Innovation
   – Mobility
   – Communication
   – Infrastructure
   – Healthcare



                                                   Innovation Impact
   – Entertainment

• Process Innovation
   – Services
   – Manufacturing                                                                              Time

   – Business method

     ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   19
Breakthrough Innovation
•   Break through ideas for
    Revolutionary Innovation – The
    need of the hour for Breakthrough
    product /process development.
                                                                                     Breakthrough




                                                       Magnitude of change
•   Challenge the dogmas and the
    orthodoxies of the incumbents.
                                                                                 Substantial
•   Spot the trends that are already
    changing but have gone unnoticed
                                                                             Incremental
•   Unique Customer experience
                                                                                           Profits




        ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   20
Breakthrough product examples
• Digital Camera

• Apollo Digital X-ray panel

• email
                                                                                   + Innovation




                                                                                                e-mail

                                             Adopted from Creativity and the Innovation Process, White rose center for enterprise



      ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management                         21
Breakthrough Service examples
•   Dell : Distribution model
•   Low cost airlines
•   Itunes
•   Online sales
•   Apps
•   ….




       ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   22
Growth opportunity
• New Markets
• New technology
• New Policy

•   Sector
•   Size                                         Need

•   Life cycle
•   Degree of Novelty                                                                             Creative
                                                                           Reactive
                                                     Passive

                                                                    Ability to change
       ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   23
Creating a Innovative culture
•   Diversity
•   Learn from mistakes
•   Listen
•   Encourage multiple point of views.
•   Interdisciplinary
•   Encourage risk
•   Just Play




      ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   24
Innovator Benchmark
• Thomas Edison

• 14 member team
• 6 years
• 400 patents

• Telegraph, telephone,light bulb..
• Legendary inventors is often a team in disguise
• Edison is in reality a collective noun and means the work of
  many men.




      ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   25
Solve Tomorrow’s problem
• If you solve yesterday’s problem, you will develop today's
  technology.

• If you solve Today's problem you will develop Tomorrow’s
  technology.

• If you solve Tomorrow’s problem then you will develop
  future technology.




      ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   26
Play innovation ( Innovator)
Three ways to Innovate

    Solve your current problems creatively.

    Infuse new ideas, Breakthroughs.

    Access and absorb external research discoveries




     ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   27
Orgn. Building blocks
1.   Innovation vision
2.   Strategy
3.   Technology and innovation portfolio
4.   Design a staged development process
5.   Form innovation teams
6.   Establish reward systems
7.   Measure progress and returns
8.   Infuse innovation norms and values




      ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   28
Innovation Growth Options
• Technology Vs Market

             Technology
               Market               Core                  Adjacent               New
             Core                   Grow                  Grow                   JV


             Adjacent               Grow                  New                    New
                                                          Venture                Venture

             New                    JV                    New                    Acquire
                                                          Venture


     ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   29
Measure Innovation
1.    Survival rate
2.    Success or hit rate
3.    R&D innovation effectiveness ratio
4.    R&D innovation emphasis ratio
5.    Innovation sales ratio
6.    Newness investment ratio
7.    innovation portfolio mix
8.    Process pipeline flow
9.    Innovation revenue per employee
10.   ROI

                                                                                        Innovation indices
      ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management   30
Theory of inventive problem solving
Principal TRIZ Findings
1) Solutions come from a small number of inventive
principles


2) All technology evolution trends                           are predictable


3) Major innovations emerge from   outside the industry
sector in which they are to be deployed




     ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
TRIZ Evolution Trends

•   Increasing ‘Ideality’ (‘Value’)
•   ‘Trimming’
•   Dynamization
•   Segmentation
•   ‘Mono-Bi-Poly’ Systems
•   Rhythm Co-ordination
•   Action Co-ordination
•   Controllability
•   Introduction of Additives
•   Geometric Evolution of Linear Structures
•   Geometric Evolution of Volume Structures
•   Evolution towards micro-scale
•   Decreasing Human Involvement




        ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management

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Tech innovation s2_invention to innovation

  • 1. Technology and Innovation Management: S2 Managing Creativity and Innovation Dr Raj C Thiagarajan To SIBM SIII MBA Students ATOA Scientific Technologies Engineering Simulation For Innovation
  • 2. TIM –S2: Managing Creativity and innovation • Why • Invention/Innovation • Types of innovation • Innovation process • What and How • Product/ Process innovation • Managing for innovation ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 2
  • 3. History of Industrial Drivers • Past: • Manufacturing – Mass production- e.g, Ford • Marketing - Good selling – e.g., FMCG • Quality – Six sigma – e.g., GE • Present : • Services, Knowledge economy – GE and Tech companies • Future: • Creative Economy Breakthrough Innovation are must for leadership ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 3
  • 4. Inspiration from Nature • Nature perfected the art of innovation. ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 4
  • 5. WHY • Advancing technology • Changing environment. • Changing industrial structures and strategies • Evolving society, customer desires • Competitors improve their products, processes and services. • Customers stop buying your old products and services so you need to replace them and add new products and Maturity services Adoption Rate • Life cycle of product Growth Innovation • Company profit/revenue increase – Business Growth Drivers Volume and Price Introduction – Increase Volume – Increase Price: Prize premium only by innovative products… Time ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 5
  • 6. Market Value Why Equity financial Intellectual Elements of Capital Capital Intellectual Capital Organizational Customer Human Capital Capital Capital • Balance sheet hardly reflect any Process Customer Base intangible assets. Capital base Value Culture Relationship Relationship • Move towards quantifying Innovation intangible assets Capital • Value creation- increasing value of intangible assets* * Mike Tansey, Bob Stembridge, The challenge of sustaining the research and innovation process, World Patent Information, 27, pp 212–226, 2005. ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 6
  • 7. Invention/Innovation • Thinking and doing. • Proposing and executing • Appropriate - useful and actionable. • Influence the business product. • Customer experience creation. • Invention: All about IDEA • Innovate: Make it work ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 7
  • 8. Innovation process • Idea Generation • Idea Evaluation • Idea implementation • Commercialization Idea Idea Generation Idea Evaluation Commercialization implementation ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 8
  • 9. What Idea Invention Innovation Awareness Incubation Illumination Verification Implementation Marketing and Selling Customer value creation After, Creativity and the Innovation Process, White rose center for enterprise ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 9
  • 10. Staged Innovation development process Consumer problem & needs exploration Idea Idea generation 25-30 Concept developments 15-20 Feasibility Business Analysis 8-10 Prototype development Pre NPI Plant scale up Market testing 6-8 Commercialization 4 NPI Post –Launch checkup 2 ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 10
  • 11. How Innovation is Hard work Teamwork and No HIGHWAY Some data:  Only 10 % of inventions made into products  Only 10% of products succeeded in the market  Failure rate of innovation is high  To get around this problem fail fast, Or Have more of them. Three ways to Innovate  Solve your current problems creatively.  Think weird, Infuse new ideas.  Access and absorb external research discoveries ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 11
  • 12. Individual Creativity • “Isolation breeds diversity” Most life is considered to have come from a common root. However at some point in time, the insect eye and the vertebrate eye diverged on their evolutionary pathways. As a result, 2 quite different types of eye have evolved. Each of which fulfils their requirements. This divergence also occurs in the creative process when working in isolation. Adopted from Creativity and the Innovation Process, White rose center for enterprise ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
  • 13. How for Manager • Mindset / Opportunity • Physical Environment • Freedom • Project Boundaries • Uncertainty • Feedback – Like – Concerns – Suggestion ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 13
  • 14. Collective Creativity • “Two heads are better than one” • While the American Indian was undoubtedly a more skillful horseman than the US cavalryman, the group working of the cavalry overcame the skills of the individual Indians. • “The whole is greater than the sum of the parts.” Adopted from Creativity and the Innovation Process, White rose center for enterprise ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
  • 15. Innovative Idea @ work Motivational Factors • Expertise • Creative thinking skills • Motivation • Intrinsic • Internal desire • Personal sense of challenge Least Most • Extrinsic important important Source: “ Winning new product and service Practices, • Outside a person Kuczmarski & Associates Inc. • Carrot or a stick ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 15
  • 16. Barrier to Innovation • Fear of trying • Fear of risk • Fear of change • Fear of being laughed at • Fear of making mistakes • Fear of appearing stupid by proposing something that is not possible • Fear of showing ignorance • Fear of showing personal thoughts • Fear that personal ideas are so easy to copy they can not be shared with colleagues • Jealousy of colleagues • Never done before, don't know how to do • Holding on to past successes • People feeling indifferent and apathetic about their work ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 16
  • 17. Barrier and Bridge Hierarchy Merit Bureaucracy Autonomy Anonymous Familiar Clean Messy Experts Players ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 17
  • 18. Types of Innovation • Incremental • Evolutionary • Revolutionary Tradational Evolutionary Revolutionary Benefits Incremental Substantial Breakthrough Idea Idea Spark Idea Flame Idea Explosion Execution Just Talk Walk the talk Walk the walk ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 18
  • 19. Product , Process Innovation • Product Innovation – Mobility – Communication – Infrastructure – Healthcare Innovation Impact – Entertainment • Process Innovation – Services – Manufacturing Time – Business method ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 19
  • 20. Breakthrough Innovation • Break through ideas for Revolutionary Innovation – The need of the hour for Breakthrough product /process development. Breakthrough Magnitude of change • Challenge the dogmas and the orthodoxies of the incumbents. Substantial • Spot the trends that are already changing but have gone unnoticed Incremental • Unique Customer experience Profits ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 20
  • 21. Breakthrough product examples • Digital Camera • Apollo Digital X-ray panel • email + Innovation e-mail Adopted from Creativity and the Innovation Process, White rose center for enterprise ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 21
  • 22. Breakthrough Service examples • Dell : Distribution model • Low cost airlines • Itunes • Online sales • Apps • …. ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 22
  • 23. Growth opportunity • New Markets • New technology • New Policy • Sector • Size Need • Life cycle • Degree of Novelty Creative Reactive Passive Ability to change ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 23
  • 24. Creating a Innovative culture • Diversity • Learn from mistakes • Listen • Encourage multiple point of views. • Interdisciplinary • Encourage risk • Just Play ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 24
  • 25. Innovator Benchmark • Thomas Edison • 14 member team • 6 years • 400 patents • Telegraph, telephone,light bulb.. • Legendary inventors is often a team in disguise • Edison is in reality a collective noun and means the work of many men. ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 25
  • 26. Solve Tomorrow’s problem • If you solve yesterday’s problem, you will develop today's technology. • If you solve Today's problem you will develop Tomorrow’s technology. • If you solve Tomorrow’s problem then you will develop future technology. ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 26
  • 27. Play innovation ( Innovator) Three ways to Innovate  Solve your current problems creatively.  Infuse new ideas, Breakthroughs.  Access and absorb external research discoveries ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 27
  • 28. Orgn. Building blocks 1. Innovation vision 2. Strategy 3. Technology and innovation portfolio 4. Design a staged development process 5. Form innovation teams 6. Establish reward systems 7. Measure progress and returns 8. Infuse innovation norms and values ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 28
  • 29. Innovation Growth Options • Technology Vs Market Technology Market Core Adjacent New Core Grow Grow JV Adjacent Grow New New Venture Venture New JV New Acquire Venture ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 29
  • 30. Measure Innovation 1. Survival rate 2. Success or hit rate 3. R&D innovation effectiveness ratio 4. R&D innovation emphasis ratio 5. Innovation sales ratio 6. Newness investment ratio 7. innovation portfolio mix 8. Process pipeline flow 9. Innovation revenue per employee 10. ROI Innovation indices ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management 30
  • 31. Theory of inventive problem solving Principal TRIZ Findings 1) Solutions come from a small number of inventive principles 2) All technology evolution trends are predictable 3) Major innovations emerge from outside the industry sector in which they are to be deployed ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management
  • 32. TRIZ Evolution Trends • Increasing ‘Ideality’ (‘Value’) • ‘Trimming’ • Dynamization • Segmentation • ‘Mono-Bi-Poly’ Systems • Rhythm Co-ordination • Action Co-ordination • Controllability • Introduction of Additives • Geometric Evolution of Linear Structures • Geometric Evolution of Volume Structures • Evolution towards micro-scale • Decreasing Human Involvement ©ATOA Scientific Technologies Pvt Ltd | SIBM , III Semester MBA| Technology and Innovation Management