4 critical roadblocks

1. h
Washington  London  Singapore
Global Medical Emergency Preparedness
4 Critical Roadblocks that Could Blindside Your Organization

2. The Case for Effectively Managing Global Medical Emergencies
2(C) IJET International, Inc. All rights reserved. http://www.cdcfoundation.org/businesspulse/travelers-health-infographic

3. 4 Critical Roadblocks You Should be Prepared For
Proof of coverage and payment
Chronic Illness such as cancer
Mental Health Crisis
Time-sensitive vaccination
3(C) IJET International, Inc. All rights reserved.

4. 1. Insufficient Proof of Payment

5. Prepare Your People with Proof of Payment
Risk Scenario
• Your travelers or expatriates are not traveling with sufficient proof of coverage or proof of payment
• In many countries, they can be denied care all together until coverage can be verified or payment guaranteed
• This process can take hours to days (particularly over holidays) while the patient may require a life-saving
intervention within minutes to hours
• This includes air ambulance evacuation – most providers will refuse transportation without clear guarantee
of payment
• Delay in necessary care can result in legal or reputational damage for your business
Preparedness Tip
Ensure that your travelers and expatriates have:
• A membership card that shows insurance or benefits and emergency call center contact information
• Access to individuals authorized to approve emergency coverage 24/7/365 – either the underwriter or
the assistance company should have authority to make these decisions on an emergency basis.
5(C) IJET International, Inc. All rights reserved.

6. 2. Chronic Illness Abroad

7. Assess and Plan for Long Term Care
Risk Scenario
• Your employee is diagnosed with cancer while on an expatriate assignment
• In many cases, the person may need to begin treatment while abroad
• After chemotherapy, a patient will have to wait until immune system is strong enough to travel back to home
country
• This could result in extended time abroad, and could be more costly than getting treatment in home country
Preparedness Tip
• Health prescreening before you go and plans in place for long term care
7(C) IJET International, Inc. All rights reserved.

8. 3. Mental Health Crisis

9. Don’t Overlook Proper Care for Mental Health Crises
Risk Scenario
• A traveler experiencing a mental illness crisis such as a manic episode and requires immediate psychiatric
care
• Some countries do not recognize psychiatric crises as medical conditions and could prosecute detain the
person rather than get them the help they need
Preparedness Tip
• Understand local laws before your people go
• Ensure you have protocols in place to get proper mental health care for employees, regardless of what
country they travel to
9(C) IJET International, Inc. All rights reserved.

10. 4. Minor Injury That Requires
Vaccination

11. Be Ready for Shortages of Time Sensitive Vaccines
Risk Scenario
• Your business traveler experiences a minor injury from a dog bite, which is very common in Latin America
and other regions
• There is a shortage of rabies immune globulin which must be given as quickly as possible
• No matter how minor, this will likely require costly evacuation to home or neighboring country for necessary
vaccination
Preparedness Tip
• Educate travelers and expatriates about how to avoid contact with animal threats
• Protocols and insurance in place for an emergency evacuation
• Ensure travelers have immediate access to a 24/7 resource center for advice on qualified providers and
to arrange necessary transportation
11(C) IJET International, Inc. All rights reserved.

12. On-Demand Webinar:
Managing Medical Emergencies Across the Globe
Are you prepared to effectively manage global medical emergencies?
Dr. Cai Glushak, AXA Assistance and iJET International risk management expert, John
Rose discuss how to best prepare for these and other medical emergencies in this
on-demand webinar.
Watch the webinar now!