1. Résumé
Mr.Abdulrahman Abuhashima
1 of 3
PERSONAL DATA
Full Name: Abdulrahman Essayed Elbadwy Muhammad Abuhashima
Current Address: Cairo-Egypt
Nationality: Egyptian
Date of Birth: Aug - 3rd
-1991
Marital Status: Single
Military Status: Exempted “No Brothers”
Height: 175 Cm
Weight: 75 kg
Mobile: +201000054994
Email: abduhashima@ymail.com
Objective:Seeking long term employment in a Hospitality Career where can I grow professionally, further
Enhance my skills, Knowledge and experience to face and overcome the challenges of
Today’s changing work environment
Employment History
Employer: IKEA.
Website: www.ikea.com
Position: Senior Customer Service.
Duration: August/ 2013
Reporting to: Customer Relationship Manger
Reason for leaving: Looking for Hospitality Profession.
Skills Gained: Sales Force, assembly, Community Development, organizational
Management, Material Science, Material Science , Data base design and
development tools , MS Exchange , Oracle , Seibel Fire Marshal
Responsibilities:
 In this role, we are responsible for operational aspects of the CRM and manage service
quality, service levels through teams by adhering to redefined set standards. Develop,
manage, coordinate and implement policies and procedures through close monitoring
of operations and sales results.
 Focusing on all relevant KPIs and ensuring our staff delivers 5-star service at all times.
 Leading team of up to 60 staff presenting effective service delivery team.
 Assists frontline staff in obtaining skills and expertise to handle all situations with
professionalism
 Ensures managers are briefed of key issues on shift that may require action
 Handle Store Public & Commercial Announcement
 Handle CST Quires, Complaint &Request Through the Website, Mail, Social Media &
Call Centre and Information Desk Counter
Employer : Qatar Airways
Website : www.Qatarairways.com
Position :Customer Service Specialist.
Duration : Feb/2012- Aug/2013
Reporting to : Duty Supervisor
Skills Gained : Operation Research, Amadeus System, Leadership skills , Training
Facilitating Skills, First Aid & Welcome the passengers and Way of handling
Reason for leaving : Moving Back to Egypt in concerning circumstances illness issues.

2. Résumé
Mr.Abdulrahman Abuhashima
2 of 3
Responsibilities :
 Competent customer service through the telephone and email in English And Arabic
 Working as a part of a team in helping and solving complex problems of passengers.
 Providing general information and actively selling tickets.
 Training of new agents and introduction to the team.
 Working as helpdesk for travel agencies and web support.
 Servicing members of QR frequent flyer program.
 Working in oneworld department as oneworld products expert.
 Working as helpline for less experienced colleagues.
 Working in Global Distribution System known as Amadeus.
Employer : SiriusXM Canada
Website : www.siriusxm.ca
Position : Customer Service Representative Agent.
Duration : April /2009 - Feb /2012
Reporting to : Team Manger
Reason for leaving : Changing Profession
Skills Gained : Teamwork, Sales Force, MS Office Solutions, Windows operating
system, follow Co. Rules.
Responsibilities : Pass university Exams .
 Offering existing customers continued service on their Satellite Radio Subscription
 Provide high quality and efficient sales presentations to SXM customers
 Maintain, at a minimum, target levels of sales, productivity and performance
 Document customer interactions and account resolutions
 Contribute to the team environment by assisting fellow employees and participating
constructively in team meetings
Training
 2009 Course of Communication Skills, Soft skills and Human Resources. From (APIS) 

 2010 ICDL certificate version 6.0 

 2011 Course Of general English from AUC (American university in Cairo) 

 2014 CPR training at my workplace First Aider for emergency first aid at work
 2014 Fire Marshaling course covers the role of the designated fire marshal (fire warden)
Education
2008 High school Alfashn Experimental language school.
2012 Bachelor of Bachelor at PSYCHOLOGY and SOCIOLOGY of social work.
2013 Mini MBA of HRM from American Academy in.
2014 MBA under Studying From “USM” University of Santa Monica, USA
System

Excellent at using M.S Office Suites Excel (V lookup, H lookup, Sum IF and Other
functions, PivotTable, Data Validation, Conditional Formatting, Charts/Graphs,
Microsoft Access, MS-Word, Power Point, Visio)

Very Well at using system Application (SAP, sniper hire, Navision, Oracle)

Excellent experience in creating analytical reports.
Interests
 Bicycling , Diving 
Languages
Arabic : Mother Tongue English : Fully Fluent.

3. Résumé
Mr.Abdulrahman Abuhashima
3 of 3
Achievements
 Created Call Scenario Educational sheet For All Co-workers “how to treat the CST”
 Created Service Requests Guidance via Excel sheet For All Co-workers
 Best Employee at Etisal international for 3 months in arrow.
 Build Up the first Call Center With Google UAE.
 Employee of The Year At IKEA.
 Build Up team IKEA Egypt 2013
 Build up first contact center for Qatar Airways
 Join to Worldone team agreement For Qatar airways .
Abilitits
 Diving for 30 Metters
 Working irregular Hours
 Working Routational Shifts including weekend or Peakdays.
 Willing To Relocate any where at any time.
Refrencses
Name : Kevin Rainforth Name : Elena Pahikmova
Position : Store Manger Position : Duty Officer
Company : IKEA Company : Qatar airways
Telephone : +201063160014 Telephone : +97444237197
Email : Kevin.Rainforh@Ialfuttaim.ae Email : Elena.pahi@qatarairways.com.qa