This document discusses how Hadoop can help First Utility, an energy company, address challenges and enable a data-driven strategy. It notes that internal data from Hadoop allows First Utility to deliver better customer service, optimize business operations, and provide customers more knowledge. It also outlines how Hadoop helps resolve issues like modernizing their data warehouse and storing large amounts of transaction-level and industry data from multiple sources. Finally, it describes how Hadoop creates new roles and allows different business departments self-service access to data to answer their own questions.

1. Hadoop
Enabler of a Data Driven Strategy
Strata Hadoop – June 2016
Abed Ajraou – Director of Data & Insights
@First Utility

2. First Utility – Putting customers in control; saving
them money
Cheaper tariffs Great service More knowledge

3. First Utility & Hadoop

4. Data - the new power
Internal Data
Allow us to deliver a
better service for our
customers
Allow us to optimise the
business and give the
better price to our
customers
Allow us to give more
knowledge to our
customers

5. The MPP DWH reach a maturity level
Source: TechRadar™: BigData, Q1 2016 by Forrester

6. Top issues of DWH modernisation
Source: TDWI Data Warehouse Modernization in the Age of Big Data Analytics

7. Data & Insights team – How Hadoop help us
to resolve our challenges
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8. Industry
Data
Individual
Transaction-Level Data Internal Data
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9. Stored Procedures Hue – Impala SQL Query
R project Scala Sample Code
New Role like
Hadoop
Administrator
& Story Teller

10. Data & Insights
Team
Business
Department
Business
Department
Business
Department
Data Business
Partners
Data Steward
& Owner

12. Data Driven Company – Flipping to the new
way to consume data
Business Queries
Ask a business question
1
IT Service
Preparing the answer of
the requirements
Traditional way to get the data
2
Business Queries
Can use the data to
answer their own question
and refine their query 2
Data & Insights
Preparing a scalable Data
Platform to allow the usage
1
New way to consume the data

13. Thank you for
your attention
Any Questions?