INTOUCH Interactive - This document outlines INTOUCH\'s 3 phased approach to every project ensuring the best fit for your organization.

1. +ENGAGE
CUSTOMERS
360°
INTOUCH
PROCESS
w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721
USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014
CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2

2. INTOUCH
INTERACTIVE
PRESENTS
+ OUR 360° PROCESS
INTOUCH creates interactive media and applications powered by
a single-minded focus – your customer. Our kiosk solutions are
specifically designed to enhance the customer experience by fully
captivating and engaging customers.
The INTOUCH 360process ensures that our kiosk solutions de-
liver the impact that’s needed to move your customer, move your
product and move your bottom line. Our INTOUCH 360 process
is designed to provide the best fit for your organization. INTOUCH
360 consists of a 3 phased approach:
1 2 3
+ DESIGN PHASE
+ DEVELOPMENT PHASE
+ DEPLOYMENT PHASE
w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721
USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014
CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2

3. 1
+ DESIGN
+ DESIGN PHASE
The DESIGN PHASE begins by exploring innovative and creative
solutions that balance with each client’s practical business reality.
Focused on planning, architecture, analysis, design and project
delivery our design phase is led by a group of experienced profes-
sionals that share a passion for strategic problem solving, and a
pragmatic understanding of the balance required between solution
and business drivers to achieve realized business value.
At INTOUCH, we have grown a legacy and founded our business
success on the principle foundation that our kiosk solutions must
always be: practical, doable and real. This purpose is the primary
focus of our creative and strategic deliberations.
As such, the design phase of each project is used to specifically
define measurable objectives, functional requirements, data pro-
cesses and overall expectations. INTOUCH works closely with each
client team to ensure all needs have been properly addressed and
provide recommendations to take advantage of efficiencies and
generate business value.
Our DESIGN Phase activties include:
• Business and market strategy
• Customer experience review
• Functional requirements gathering
• Content and navigation planning
• Graphic user interface wireframes and storyboarding
• Hardware consulting
• Focus testing
• Development and deployment planning
w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721
USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014
CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2

4. 1
+ DESIGN
Our DESIGN Phase will:
• Clarify your business requirments and marketing goals
• Establish design criteria and metrics for success
• Visualize and determine functional and applications through
wire-framing and prototyping an envisioned solution
• I dentify ideal usability and customer experience through inter
face design navigation planning and storyboarding.
• Document your kiosk technology solution a manner that is easy
to read and understand
• Provide a development and deployment with clear activities
and deleiverables
We will enable you to:
• Facilitate communication and feedback between business
stakeholders and customers to establish usability and
functional requirments early
• Facilitate discussions with business and technology
teams to evaluate potential outcomes
• Visualize the solution early and accelerate development
in terms of the expected product
• Provide certainty on project delivery and cost
w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721
USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014
CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2

5. + DEVELOPMENT PHASE
2
+ DEVELOPMENT
The DEVELOPMENT PHASE is where innovative technologies are
combined with sight, sound and motion to bring each experience to
life and transform the kiosk concept into reality. INTOUCH software
developers create the underlying framework for each application;
while our designers, animators and other multimedia specialists
infuse the functionality with emotional context.
This unique blend of talent integrates practical applications with
immersive content that draw consumers deeper into the experience
and connects them to the call to action
Our DEVELOPMENT Phase activties include:
• Graphics production
• Software development and integration
• Content development and creation
• Usability testing
• Quality assurance testing and fixes
Our DEVELOPMENT Phase will:
• Execute development of kiosk projects using well defined protocols,
tools, and metrics to ensure successful delivery
• Ensure project delivery that consistently meets and exceeds your
expectations
We will enable you to:
• Deliver a quality solution focused on results
w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721
USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014
CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2

6. + DEPLOYMENT PHASE
3
2
+ DEPLOYMENT
In today’s competitive environment, you need to continually improve
your customer’s kiosk experience while managing operating costs. The
DEPLOYMENT PHASE addresses kiosk deployment initiatives and
post-deployment support ensuring reliability and consistency. These
are instrumental in ensuring your kiosk project’s success over time.
Proper planning for kiosk deployment and support services enriches
the customer experience by promoting consistency and standardization
across all kiosk locations.
Our DEPLOYMENT Phase activties include:
• Software installation
• Content integration
• Kiosk enhancements & revisions
• Usage metric & analytics
• Remote management
• Content management
Our DEPLOYMENT Phase will:
• Ensure successful rollout of your kiosk
solution to multiple locations
• Clarify how your kiosk is being used
• Keep kiosks up to date
We will enable you to:
• Ensure your organization is fully operarional and
your systems and processes are sustainable after
project delivery
• Build a Technology Roadmap to set the technology
direction for today and beyond
w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721
USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014
CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2