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Creating an Environment fullof Teamwork, Innovation, Quality and Fun,[object Object],Matthew Caine, Infonic AG,[object Object]
We Start with a Great Story,[object Object],Going back in time…,[object Object],… at 4am I know where René was, but where were you?,[object Object]
We delivered!,[object Object],The delivery worked!,[object Object],The client was happy!,[object Object],Fantastic… life does not get much better!,[object Object],Really a Great Story!,[object Object]
Was it “Really” a Great Story?,[object Object],Delivered at the 3rd attempt,[object Object],6 months late,[object Object],At the expense of another client,[object Object],Clients not reference-able,[object Object],Lost revenue,[object Object],Less profitable,[object Object],Less bonus for all,[object Object],Finally … René’s wife, daughters and,[object Object],two dogs were not seen for two weeks.,[object Object]
The next 18 months resulted in every subsequent release being delivered:,[object Object],[object Object]
In scope
In budget
With ever better qualityResulting in Teamwork, Quality, Innovation and of course, FUN!  We shall prove it too!,[object Object],Now for a truly Epic Story,[object Object]
How did we do it?,[object Object]
How did we do it?,[object Object],With the exception of the fifth point, nothing above is new,,[object Object],but it is how it all comes together, which is key.,[object Object]
Adopting an Agile Methodology (DSDM Atern),[object Object],Operational Improvement #1,[object Object]
Adopting an Agile Methodology,[object Object],First, why DSDM Atern and not SCRUM?,[object Object]
Adopting an Agile Methodology,[object Object],First, why DSDM Atern and not SCRUM?,[object Object],Demand Funnel,[object Object],Scrum World,[object Object],DSDM World,[object Object]
The 8 Principals of DSDM Atern,[object Object]
Convince senior management,[object Object],Awareness training for all staff member,[object Object],Practitioner’s course for key staff and team leaders,[object Object],Create the Prioritized Requirements List (PRL) for a release,[object Object],Let the team estimate and plan the time-boxes,[object Object],Use a tool such as Jira - Put the PRL into it,[object Object],Start development of the release, following the 8 principals,[object Object],Review progress after 6 months,[object Object],Real-Life Roll-Out,[object Object],“Plus some good old-fashioned hard work!”,[object Object]
Insistence that the entire team contribute to effort estimation,[object Object],Operational Improvement #2,[object Object]
The Problem is Not What You Think,[object Object],We all know that the people doing the work must provide the estimates.  Promote this!,[object Object],However the real issue lies elsewhere… but where?,[object Object]
The Problem is Not What You Think,[object Object],We all know that the people doing the work must provide the estimates.  Promote this!,[object Object],However the real issue lies elsewhere… but where?,[object Object],Management! They are part of the team!,[object Object]
The Problem is Not What You Think,[object Object],e.g. 1 When a new client is won, if 30% of the requirements are unclear, then during negotiations it must be made clear that these will require in-depth analysis prior to making any commitment.,[object Object],e.g. 2 If a team estimates 40 days for a feature based on high-level requirements, don’t shoot the team when the exploration results in 100 days… don’t force them to do it in 40.,[object Object],BE PART OF THE TEAM – PROVIDE SUPPORT.DON’T DICTATE “THE WHAT” AND “BY WHEN”!,[object Object]
Dedicate the whole company to testing at key times,[object Object],Operational Improvement #3,[object Object]
“It must be their environment”,[object Object],“The software works, I tested it myself”,[object Object],“Testers don’t know the business”,[object Object],“I don’t write software with bugs in”,[object Object],“Just ship the software, it’ll be ok”,[object Object],“The test case is wrong, I’ll fix the test case to fit the software”,[object Object],The Quality Attitude – No Teamwork,[object Object]
Quality is not just Attitude,[object Object],A software product house also has to address these:,[object Object],[object Object]
Efficiently remove the back-log of defects that will have built up over the years
Align key resources to fix client UAT issues post release
Provide reasonable time for teams to plan
Improve infrastructure for build effectiveness,[object Object]
A release consists of a number of timeboxes
Here we see a release consisting of 6 time boxes, or 18 weeks.,[object Object]
Regression at the End,[object Object]
The Regression Testing Time Box,[object Object],The whole company tests, all coordinated by the QC team – it is oneproduct, our product.,[object Object],During this, we have seen real teamwork and inter-team work:,[object Object],[object Object]
Teams helping each other
High commitment to get the release out of the door,[object Object]
Improve width and depth of automated testing,[object Object],Operational Improvement #4,[object Object]
When a new product is developed, test automation keeps pace.,[object Object],However, developers are usually added to the team before testers.,[object Object],Now, automation can no longer maintain coverage at the same pace that new functionality is delivered.,[object Object],A gap appears and continues to grow.,[object Object],Consequences are obvious!,[object Object],Mind the Gap,[object Object]
Close the Gap,[object Object],Use the MoSCoW prioritization mechanism introduced by the Agile methodology to prioritize the Regression testing time box.,[object Object],Remember DSDM Atern Principal # 4?,[object Object],“Never compromise on quality”.,[object Object]
Actual Progress of Gap Closure,[object Object]
Final Release Quality is Measureable,[object Object],One FTSE-100 company:,[object Object],[object Object]
Quality being sustained.

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ESEconf2011 - Caine Matthew: "Creating an Environment of Teamwork, Quality, Innovation and Fun"

Notes de l'éditeur

  1. Is this a familiar story to you?
  2. Would you feel quite so proud now?
  3. Is this possible?Do you doubt it?
  4. Anyone know why a software house with multiple clients all ‘shouting’ loudest needs a little more than Scrum offers?
  5. Just take a moment… read these. Any of the new to you?
  6. It involves Product Managers, Business Analysts, Developers, Testers, Supporters and of course the management.Believe me, slackers were quickly identified!People who complete their work do help others that are overloaded.
  7. Really helps with UI and complex calculations.Test as soon as the developer checks-in (should really test before check-in!)
  8. It is important to realise that you cannot close the gap overnight. It takes time.Continuous improvement is what is needed.
  9. Better than a larger organisation!New clients create buzz and even more motivation!
  10. And Fun is what we all want!What can be better than that.