Business Communication

1. E-mail

3. Electronic mail is commonly known as Email or E-Mail.
An email message consists of two components, the message
header, and the message body.
Email Can be sent more than 1 person at a time.
To send or receive a email a user should have a Email ID.
Email ID consist of two parts user ID and domain name separated
by @ (At the Rate) symbol.
User_ID@Domain_Name

4. To send a email a user should open (sign in) his/her ID.
Then click compose/send mail.
Enter the email ID of the reciepent in front of ‘To’ .
If more than one recipent is there then their email ID is to be
written in front of ‘CC or BCC’.
Then the required text should be entered in the body.
Then press on the send option after completion.

6. A company needs to implement etiquette rules for the following three
reasons:
Professionalism: by using proper email language your company will
convey a professional image.
Efficiency: emails that get to the point are much more effective than
poorly worded emails.
Protection from liability: employee awareness of email risks will
protect your company from costly law suits.

7. Make the subject Line clear
Use your subject line as a pitch
Use meaningful subject.
Actionable Emails
 Be concise to point.
Do not attach unnecessary files.
Do not write in capitals.
Avoid long sentences
 Use proper structure and layout .
Don’t leave out message thread.
Use BCC to send email to more than one person(Mail Merge).
Answer Swiftly(in 24 hrs).
Avoid overuse of reply all.
Use active instead of passive.
Avoid using URGENT and IMPORTANT.
Read email before sending

8. Speed
Inexpensive
Attachments
Easily managed
Attachment size limit
Spamming
Requires hardware and internet access
privacy

10. A fax (short for facsimile) is the telephonic transmission of
scanned-in printed material (text or images).
The original document scanned with a fax
machine, treated as a single fixed graphic
image, is converted it into a bitmap.
The information is transmitted as electrical
signals through the telephone system
The receiving fax machine reconverts the coded
image and prints a paper copy of the document.

11.  Convenience
Fax machines are a great option if it is a
paper that can not easily be sent through
email.
 Speed
 Using a fax machine is much faster than
sending an item through the Postal Service.

12.  Machinery required.
Requires a Human Recipient
To avoid possible problems with paper jams or a lack
of ink in the fax machine, another person must be able
to confirm receipt of the fax and that it printed
correctly.
 Difficult to manage volumes of paper used.

14. The Internet is a global system of interconnected computer
networks that use the standard Internet Protocol Suite (TCP/IP)
to serve billions of users worldwide.
It grew out of a U.S. Defense Department program called
ARPANET (Advanced Research Projects Agency Network)
The Internet carries a vast range of information resources and
services.
 The Internet has enabled or accelerated new forms of human
interactions through instant messaging, Internet
forums, and social networking.
Information about any topic can be obtained using search
engine and some sites available on WWW(World Wide Web).

15. The World Wide Web, abbreviated as WWW and commonly known as the Web or
W3.
WWW is a system of interlinked hypertext documents accessed via the Internet.
With a web browser, one can view web pages that may contain
text, images, videos, and other multimedia and navigate between them by
via hyperlinks.
Many domain names used for the World Wide Web begin with www.
Clients use browser application to send URIs via HTTP to servers requesting a Web
page
Web resources need names/identifiers – Uniform Resource Identifiers (URIs)
Most popular form of a URI is the Uniform Resource Locator (URL)
URL looks like: http://www.internet.com

16. Structural Components
Clients/browsers – to dominant implementations
Servers – run on sophisticated hardware
Caches – many interesting implementations
Internet – the global infrastructure which facilitates
data transfer.
Semantic Components
Hyper Text Transfer Protocol (HTTP)
Hyper Text Markup Language (HTML)
eXtensible Markup Language (XML)
Uniform Resource Identifiers (URIs)

17.  The key steps to perform successful internet search is to Identify the main
concept in your topic.
 Then open a search engine like google.com, inbox.com, yahoo.com, msn.com
and many more.
 Enter a keyword or a phrase much similar to your topic or the topic name.
Press enter.
Related searched all over the web are displayed.

18. Communication
Information
Entertainment
Services

20. A videoconference or video conference is also known as
a videoteleconference.
It has also been called 'visual collaboration‘
It is a set of interactive telecommunication technologies which
allow two or more locations to interact via two-way video and
audio transmissions simultaneously.
Videoconferencing differs from videophone calls in that it's
designed to serve a conference rather than individuals

21. • Video input : video camera or webcam(to capture and send video from
your local endpoint)
• Video output: computer monitor , television or projector(to display video
received from remote endpoints)
• Audio input: microphones, CD/DVD player, cassette player(to capture
and send audio from your local endpoint)
• Audio output: usually loudspeakers associated with the display device
or telephone(to play audio received from remote endpoints)
• Data transfer: analog or digital telephone network, LAN or Internet.

22. Video Conferencing Saves Money
•Perhaps the biggest advantage or benefit video conferencing has
to offer is the ability to meet with people in remote locations
without incurring travel expenses or other expenses associated
with face to face communication.
Video conferencing can stimulate better brainstorming, knowledge
sharing and information gathering.
Increases Productivity
• Workers that no longer require a large investment of time and
money travelling for important meetings rather meet with more
customers through video conferencing rather than spending their
time on the road.

23. Support for Environmental Initiatives
•Video conferencing is an obvious “green”
technology, allowing organizations to mitigate energy use by
dramatically reducing the need to travel.
Better Collaboration
•Helps in bettering the communication and processes within
an organization, especially ones with multiple locations.
One of the more peripheral advantages is the fact that
employees will be able to receive direct training in
research, presentation skills as well as public speaking.
Reduced security risks, in case of law &order matters.
 Critical meetings such as those in medical cases can be
convened on time.

24. Made By :
Abhishek Pachisia
B.Tech – I.T.(II yr)
Reg. No-09SETIT144