1. Abhishek Sharma
E- Mail: sharmaabhi1979@yahoo.co.in
Mobile No.: 09826707082 / 9685520941
~ PROJECT MANAGEMENT, Operation & Maintenance Management CUSTOMER SUPPORT &
DELIVERY IN TELECOM SECTOR ~
EXECUTIVE BRIEF
 14 years’ experience in Project and Operations & Maintenance Management, Customer Support &
Delivery in Telecommunication Projects (3G+GSM+CDMA).
 Currently associated with ATC Telecom Tower Corp. Ltd as Circle O&M Head (DGM) - (M.P & C.G
Circle).
 Significant experience in managing project activities encompassing planning, installation & commissioning
of telecom equipments, maintenance and order execution as per customer specifications.
 Sound knowledge pertaining to 3G+GSM+CDMA and the telecom products.
 Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while
adhering to the SLAs and work processes, with effective resolution of escalations within turnaround time.
 Ability to support and sustain a positive work environment that fosters team performance. Possess
proactive attitude, capability to think in & out of the box.
 Excellent interpersonal, communication & organizational skills.
PROFICIENCY MATRIX
- Strategy Planning - Project Management - Statutory Compliance
- Installation & Commissioning - Network O&M Management - Technical Services & Support
- Unit Operations - Quality Assurance - Process Management
 Executing end to end management of projects from conceptualisation and visualisation to technology
mapping and final execution of projects.
 Managing and leading team members; allocating resources among team members and guiding team
members during the project, till final delivery.
 Holding review meetings to monitor progress of the project as per schedule, and ensuring timely
completion and delivery of the project to the client.
 Installing a new system or enhancing an existing system; developing cost-effective solutions with value-
added features and flexibility to meet the current and future need.
 Developing vendor for various installation accessories, equipments and activities.
 Monitoring the installation & commissioning processes at various sites.
 Providing high-end technical support on telecom systems, managing incidents and ensuring high end-user
satisfaction levels through prompt solution of their problems.
 Executing end to end management of operation & Maintenance.
CAREER SCAN
ATC Telecom Tower Corp. Ltd Circle O&M Head DGM - (M.P & C.G Circle) Since Jan-14
 Heading Circle Operations & Maintenance for MP & CG Circle
o Ensure network up time 99.970% in circle.
o Monitoring and control on over all O&M Related activities in circle.
 Ensure Energy Cost reduction as per target and monitoring of the same month on month
 Efficiently managed activities for:
o P&F Cost reduction as per target.
 Played a key role in conceptualization, resource mobilization and manpower deployment. Liaised with OME
vendors during circle O&M activities, trouble shoot if any problem occurred. Coordinate with SME Vendors,
Internal teams like SCM, Projects and S.A for smooth Operation & maintenance of the N/W.
 Administered all activities & achieve 99.970% N/W Uptime with continuous reduction in P&F and Opex cost.
 Ensure timely closer of tenancy data and EB Diesel rates signoff with all Opcos Month on month.
 Ensure effective Physical verification for both active and passive Infra equipment every quarter.
Cordially liaised with Operators officials at various levels for proper closer and signoff on N/W Uptime & P&F
expenses for invoicing month on month.

2. Ensure and support to S&M and finance team to reduce bed debts and timely billing to Operators.
Ensure Timely verification of vendors Invoices, credit notes as per TAT and submission to finance as per guide
line.
Monitoring and control on effective Preventive Maintenance activities in the circle ensure Opex cost as per G&O
of the year.
Lead, supervise and execute various energy saving projects like Hybrid BB, Solar, Diya Batteries
and FCU I&C in existing N/W as green initiative.
Heading Circle Estate Management, ensure timely resolution of owner related issues, support project and site
acquisition team for colocation activities.
Ensure timely submission of SEB Bills and achieve 99% within timeline. Monitoring and control of EB payments
and avoid disconnection due to the same.
Involved to bring new business for circle taking care BSNL Colocation for the same.
Achieved highest Customer Satisfaction Score for O&M services among all circle in PAN India from last 2 years.
Bharti Infratel Ltd Circle Deployment Manager- (M.P & C.G Circle) Feb-12 – Dec-13
 Pivotal role in the execution of project
o Rollout of M.P & C.G Circle for AIRTEL, IDEA. VODAFONE to build cell sites with all complete
passive infra structure N/W.
o Rollout of M.P & C.G Circle to build complete cell site passive infrastructure & provide the
same to different operators as Tenant.
 Working as Project Manager for planning & scheduling various site projects rollout activities for 2G & 3G
networks.
 Efficiently managed activities for:
o Buildup cell sites from infra to site integration, A/T completion & final H/O to customer.
 Played a key role in conceptualization, resource mobilization and manpower deployment. Liaised with civil
vendors during civil activity trouble shoot if any problem occurred. Coordinate with electrical Vendors
during electricity equipment, I & C, troubleshoot if any problem occurred.
 Administered all activities & achieve 99.95% quality control during a cell site development.
Cordially liaised with Operators officials at various level
Alcatel-Lucent India Ltd., Bhopal Circle Manager- Projects (M.P Circle) Dec’09 – Feb’12
 Pivotal role in the execution of project
o Rollout of M.P Circle for Alcatel-BSNL 2G, PH-5 project.
o Rollout of M.P Circle for Alcatel-BSNL 3G Project.
 Working as Project and O&M Manager for planning & scheduling various site projects rollout and O&M
activities for 2G & 3G networks.
 Efficiently managed activities for:
o Buildup cell sites from infra to site integration, A/T completion & final H/O to customer.
 Played a key role in conceptualization, resource mobilization and manpower deployment. Liaised with civil
vendors during civil activity trouble shoot if any problem occurred. Coordinate with electrical Vendors
during electricity equipment, I & C, troubleshoot if any problem occurred.
o I&C activities: installation, commissioning & troubleshooting of 2G, 3G BTS & M/W, equipment.
 Administered all activities & achieve 99% quality control during a cell site development.
 Cordially liaised with BSNL officials at various levels.
Idea Cellular Ltd., Bhopal Manager (Projects) Jan’06 - Dec’09
 Skillfully planned & scheduled various site activities for buildup cell sites.
 Played a key role in conceptualization, resource mobilization and manpower deployment.
 Liaised with:
o Civil vendors during civil activity trouble shoot if any problem occurred.
o Electrical vendors during electrical equipment I & C, troubleshoot if any problem occurred.
o Railtel, BTNL, TTSL for lease line with their officials.
o Site Owner & resolve the problem if he creates.
o Vendors & provide solution to them if they are having problem during project activity.
o MPSEB for getting electrical power at sites.
 Actively involved in managing:

3. o I&C related activities. Installation, commissioning & troubleshoot of BTS & M/W, equipment.
o Activities & achieve 99% quality control during a cell site development.
 Awards”
o “Idea work Excellence Award” for faster projects roll out, sites build out before target
dates & complete phase-1,2, & 3 before target dates set by Idea corporate office in Feb-07.
o “Idea Star of the Zone” award for faster & effective roll out with maintaining quality &
achieve target in Feb-09.
Reliance Infocomm Ltd. (Indore) Project Engineer Apr’05 - Jan’06
 Efficiently managed all activities for Buildup cell sites right from civil work up to site RFE.
 Played a key role in conceptualization, resource mobilization and manpower deployment.
 Actively coordinated with:
o Civil vendors during civil activity trouble shoot if any problem occurred.
o Electrical vendors during elect. Equip. I&C troubleshoot if any problem occurred.
 Alarms extension & verification from site to OMC, measurement of VSWR & expertise to find out fault
location in R.F cable & rectify the same.
 Awarded recognition for RFE of cell sites with out punch points and with good quality of work.
Alcatel India limited Bhopal (M.P) Engineer (installation & commissioning) Jul’04 – Apr’05
 Instrumental in supervising the:
o BTS Installation team.
o Offline & Online commissioning of Alcatel BTS.
 Actively involved in troubleshooting if any hardware problem detected in BTS during offline commissioning.
 Accomplished the project of BSNL (GSM 900) in M.P.
 Awarded recognition for successful completion of rollout and Acceptance Testing within given timeframe
during BSNL 1 Ml GSM project.
National Information Technologies Limited (RPG), Bhopal
Project Engineer Oct’02 – Jul’04
 Worked on the IDEA and Reliance Project rollouts in M.P.
 Involved in Installation and Commissioning of Ericsson and Lucent BTS.
EDUCATION
 2002 Bachelor of Engineering (Electronics & Communication) R.K.D.F Institute of Science and
Technology, Bhopal- 70% Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal (A Technical University of
M.P.)
SKILLSET
 Telecommunication : 3G, GSM, CDMA, BSS and Transmission Concepts.
 Hardware : Installation & Commissioning of
• Ericsson BTS RBS2202, 2204, 2204V2, 2964 Outdoor RBS 2106, 2104, 2954,
RBS 2904, 1800BTS, Ericsson & NEC Minilink Installation & commissioning
7GC & 15GC.
• CDMA Lucent BTS (Mode Cell 3.0 & 4.0)
• Alcatel GSM 900 BTS
• Alcatel 3G BTS Node-B
Projects Undertaken
 Minor Project: Software designed for Amplitude Modulation
 Major Project: Modified C- Band Satellite Receiver
PERSONAL DETAILS
 Date of Birth 14th
September 1979
 Postal Address D-2/324 Danish Nagar, Hoshangabad Road, Bhopal – 462026 (M P) INDIA