This document discusses techniques for successful 21st century management. It emphasizes establishing a management system that ensures critical information flows throughout the organization. The system should provide distilled, key information to all levels of management. It should build a fact-based culture and repository of operational data to allow for knowledge sharing and use of best practices. The goal is a prescribed information system that facilitates clean, honest information flow and efficient management interaction across the organization.

1. Managing in the 21st Century
Techniques / Methods
Theory
Technology
“Management 4.0”
Advanced Management Insight
1

2. 2
GOALS AND OBJECTIVES OF A
SUCCESSFUL MANAGEMENT SYSTEM
 Critical information flow throughout the org
 Properly distilled key info to all management
 Common language of facts and rules by which the company is
managed and governed
 Drive a fact based culture and reduce anecdotal and story-
telling management practices
 Build a historical repository of business ops data and facts…..
consistent audit trail
 Allow for the spreading of knowledge and best practices
In summary, the management control system is the prescribed information
system that ensures the clean and honest flow of information and provides for
efficient management interaction
with the organization.

3. 3
CRITICAL SUCCESS FACTORS FOR A
SUCCESSFUL MANAGEMENT SYSTEM
 A clear understanding of the critical data elements that drive business
 Appropriate routing of information upward and throughout the organization
 Provide actionable information
 Clean, unfiltered data from “all” players in chain
 Accommodate “Management by walking around”, personal opinion and
feedback
 Elimination/minimization personal filtering of data
 Constant monitoring of the information flow; looking for anomalies, risks,
emerging issues, best practice compliance, etc
 Highly distilled and consumable management information requiring minimum
effort to derive key conclusions and satisfy information needs
 The presentation to all parties in the information chain distilled, crisp, clear,
actionable status and governance

4. 4
CONSTRAINTS THAT IMPEDE THE
SUCCESSFUL EXECUTION OF CURRENT
MANAGEMENT SYSTEMS
 Information tends to often flow only vertically in a silo-like fashion
 Two forms of data exist, operational or empirical data, and feedback data
(verbal perspective, opinion, judgment, etc.)
 Classically, there is no formal record maintained of the feedback
 There are many human data filters
 True management review and governance is extremely time consuming
or difficult
 Smooth information flow and easy reuse of data is limited
 Information, facts, risk, etc. can be hidden
 Bad news is often filtered for too long by individuals before being
communicated to management
 There can be little formal checking and quality assurance of data and
information as the data flow within the organization
 Formal records or repositories of information sometimes exist but they are
most often islands of data

5. 5
CLASSICAL ISSUES:
 Information flow is often a collection of individually prescribed networks
created by whoever the current manager(s) is and their view of their needs,
which often changes
 Human feedback is typically provided by word of mouth, seldom in the
record, or in individual written reports.
 The left hand can often not know what the right hand is doing
 As personnel change, the information desired and the flow upward
changes. History is often lost.
 Judgment and analysis within the information flow is highly impeded by
new or less capable managers.
 Top management seldom has a comprehensive, constantly improving
information flow within the organization.
 All organizations have a constantly changing mix of individuals of various
capabilities…experience, talent, judgment, etc.
 The current system does not lift up, monitor, and systemically improve the
non-A players
 The current system does not maximize and leverage the knowledge of the
A players

6. 6
AMI EXECUTIVE LEVEL DISCUSSION POINTS
 HAVE YOU EVER BEEN SURPRISED BY SOMETHING OF
SIGNIFICANCE IN YOUR BUSINESS?
 HAVE YOU EVER GOTTEN INCONSISTENT MESSAGES OR
INFORMATION FROM YOUR ORGANIZATION?
 DO YOU BELIEVE THAT YOU HAVE “AT YOUR FINGERTIPS” THE
MOST IMPORTANT DATA AND OPINIONS ABOUT IMPORTANT
ACTIVITIES AND EFFORTS?
 WHAT IS THE VALUE OF CATCHING OFF-COURSE ACTIVITIES
EARLIER?
 HAVE YOU BEEN TOLD A PROJECT WAS OK TO FIND OUT LATER
OTHERWISE?

7. 7
Oldies but Goodies
“Opinions abound…”
“Plans are just plans…”
“The absence of good data is managing in fog”
“If you can’t measure it, you can’t manage it”
“Discerning truth can be difficult”
“Mistakes are things that happen once…
Blunders are repeated mistakes”
Peter Drucker

8. 8
“Expert” Review
If a project or effort is reviewed in detail by
“experts” with knowledge + proven (best)
practices on a regular basis, you will experience:
– Control
– Governance & Risk Analysis
– Communications and Visibility
– Reduced Cost

9. 9
Management Knowledge
Individuals
Manager
Individual
Activity
Best Practices ??
Expert Knowledge ??
Etc.

10. 10
Leveraged Knowledge
Individuals
Activity
Manager
O
c
c
a
s
s
i
o
n
a
l
R
e
v
i
e
w
Quality
Assurance

11. 11
Leveraged Knowledge
Individuals
Activity
Manager
K
Organizational
Knowledge
K
External
Knowledge
-Experts
-Consultants
-BPs
O
c
c
a
s
s
i
o
n
a
l
R
e
v
i
e
w
Quality
Assurance

12. Current Management System:
Decision-Making Process Model
Hard Data
(IT, ERP, DSS,
BI, DW)
Soft Data
(Human
Knowledge,
Intuition,
Judgment)
Best
Practices,
Quality
Assurance,
Rules
Decision-
Making &
Control
Filtered Data
Unfiltered Data
12

13. Management 3.0 System
13
Hard Data
(IT, ERP, DSS,
BI, DW)
Soft Data
(Human
Knowledge,
Intuition,
Judgment)
Best
Practices,
Quality
Assurance,
Rules
Control
Room
Morale
Collaboration
Communication
Alarm
Functions:
•Collect data
•Filter data
•Create dashboards
•Create repository

14. 14
Management System
Information Flow Among Decision-Making Units
Innovation & Growth
Continuous Improvement
Operate & Survive
Decision-
Maker
Best
Practices
Quality
Assurance
Inputs from
Experts and
Others
Knowledge

15. 15
Imagine . . .
If every effort
had great Management,
Leveraged Knowledge,
proper Governance & Risk Management,
with total Visibility & Control
through its lifecycle.
What percent of the time do you have this?
If you had it, what would it mean to you?

16. 16
CAI’s Goal:
Create an automated system that
ensures “management, visibility,
control, and governance”
actually are occurring !!
At all times !

17. 17
Requirements
Mandatory:
- Low cost to project
- Minimally invasive
Desired:
- Any type of process or project
- Configurable without programming

18. 18
Create an Individually
Customized Model
 Collect data – what data, from
whom, when
 Information by phase
 Reminders
 Issues
Components of Automated Insight
Repository
for all
projects
System to Collect
Data & Monitor
Process
 Role-based information
 Surveys
 External feeds
Analysis &
Visibility
 Must do’s
 Never again’s
 Dashboard
 Alerts
 Recommended action
Management
Knowledge &
Subject Expertise
 Assessments
 Project/Process types
 Project/Process
classifications
 Rules
Without Programming

19. 19
In Review
Goal:
“Create an automated system that ensures
management, visibility, control, and
governance are actually occurring – at all
times.”
Built system we call AMI

20. 20
Leveraged Knowledge
Activity
K
Organizational
Knowledge
K
External
Knowledge
-Experts
-Consultants
-BPs
O
c
c
a
s
s
i
o
n
a
l
R
e
v
i
e
w
Quality
Assurance
Individuals
Manager

21. 21
The Management Cell…
A repository of knowledge, that is aware of its
mission, and is a growing and learning entity
that will broadcast “critical insights” to
stakeholders and provide unfiltered access
to information.
Its lowest unit of self-management is what we
call a “Management Cell”.

22. 22
Collections of control rooms

23. 23
How Does AMI Work?
AMI facilitates easy
development without
programming by providing five
core systems that solution
authors can easily leverage.
Each component can be
quickly customized to meet the
needs of your organization.

24. 24
How Does AMI Work?

25. 25
How Does AMI Work?

26. 26
How Does AMI Work?

27. 27
How Does AMI Work?

28. 28
How Does AMI Work?

29. 29
Summary: AMI
Goal:
Dramatically change the management
information & review process
Build a generic platform to support any use
(Excel)
Create out of the box customized ready-to-
use applications
– Automated Project Office
– Advanced Supply Chain Insight
– Pharmaceutical FDA Approval process management
– Other IT Management (Portfolio management, etc.)

30. 30
APO Value Proposition
Organizations can cut project overruns 50% by
“establishing enterprise standards for project
management including a project management
office with suitable governance.”
(Gartner)
Reduced
Failures
Reduced
Costs
Increased
Reliability

31. Success !!
Manage Risk
Maintain / increase controlGet desired benefits
Effectively manage change Good / Fast / Affordable
Capture your operational hard data and
360-degree team feedback in one location
What if your next management system could?
Quantitative & Qualitative
Harness the collective power of your people to
increase your success across the board
Enable real “actionable insight” about your project risk
by combining your hard data with human feedback
Leverage your existing management system
investment....
According to McKinsey
there is a ..
Dramatically enhance visibility, control, and
governance

32. The AMI Difference
The Control Room
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33. GOALS AND OBJECTIVES OF A
SUCCESSFUL MANAGEMENT SYSTEM
• Critical information flow throughout the org
• Properly distilled key info to all management
• Common language of facts and rules by which the
company is managed and governed
• Drive a fact based culture and reduce anecdotal and
story-telling management practices
• Build a historical repository of business ops data and
facts….. consistent audit trail
• Allow for the spreading of knowledge and best practices
In summary, the management control system is the prescribed
information system that ensures the clean and honest flow of information
and provides for efficient management interaction
with the organization.

34. Summary

35. Questions?
Next Steps?
www.AMIPlatform.com
www.AutomatedProjectOffice.com
State of Georgia selects IT Portfolio Management application
35