Ann Mae Dimamay supported the world’s largest search engine provider’s Customer Care Operations as an Accenture Service Delivery Operations Senior Manager. She shares about the exciting journey of how Accenture has helped this client become a stronger brand. Learn more.

1. 30 Special Stories

2. Innovating to Win
“Working with the world’s biggest
search engine provider always requires
differentiation and innovation.
The internet is so dynamic; we are
expected to think on our feet and be
ahead of the change.”
Our partnership with the world’s biggest
search engine started with a small group of
Managing Directors and Senior Managers
in the US piloting a small project for them.
We knew we could really make a difference
and true enough, after just two years of hard
work and perseverance, our team grew the
business significantly. Today, there are 2,000
Accenture resources working in 12 different
locations around the globe, developing new and
meaningful capabilities for our client in the
internet space.
Our team in the Philippines provides customer
care and technical support for this client’s
different products and services. We also
perform incubation and testing of moonshot
ideas that the market has yet to see. When
we completed the transition stage for them
we were still, in many ways, educating the
client on what outsourcing really is and how
it works. Now, they know and appreciate
exactly what we do for them and how we help
them innovate more and grow their business
further. This is already a big win because it’s
important for us is to maintain our client’s
trust and confidence.

3. Ann Mae Dimamay is the
Service Delivery Operations
Senior Manager supporting
the world’s largest search
engine provider’s Customer
Care Operations since 2013.
Accenture’s partnership with the world’s largest
search engine provider is truly a perfect fit.
They are creative, nimble, innovative and bold—
and very analytical, decisive and quick. They
always want to be challenged and expect their
partners to match their pace and insatiable
hunger for innovation. These traits have allowed
them to dominate the internet space and remain
in the forefront of disruptive technology.
Accenture, on the other hand, is very organized,
where everything is deliberately planned,
studied and analyzed. Our vast experience
in dealing with different types of industries,
clients and people make our partnership with
them truly one-of-a-kind. Throughout the
years, our proven insights and methodologies
have helped our client become a stronger brand.
Having the world’s largest search engine
provider as a client entails a lot of focus and
hard work. It has been an exciting journey and
with the way things are going, it can only get
better with time.

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