The art of community management and building has often been regarded as a very difficult one to master.
However, there are three key pillars which can make or break online communities driven by brands and businesses.
The three areas of focus are:
Content balance – what should you be talking about
Community building – getting the right people to interact with you / your page
Brand output – the types of activity that should characterise your presence
The following slides bring each of these areas to life.
2. The right formula
The art of community management ad building has often been regarded as a
very difficult one to master.
However, there are three key pillars which can make or break online
communities driven by brands and businesses.
The three areas of focus are:
• Content balance – what should you be talking about
• Community building – getting the right people to interact with you /
your page
• Brand output – the types of activity that should characterise your
presence
The following slides bring each of these areas to life.
Note: Detailed explanations of each slide are included in the ‘speakers notes’
section.
3. Content balance cube
Core
Passions / Interests
Air Traffic Control
10%
80%
10%
Product
Issues / Crisis
Mgmt
Shared
interests with
your
community Big
opportunity
for brands
5. Brand output cube
Original content
Discussions
Apps / Interactive properties
20%
20%
Curated content
40%
20%
Most cost
effective
Owned blogs,
photos, events
etc
Goodies from
around the web
Genuine
conversations
Something to
keep you
coming back /
share
All this slide is saying is that if you just feed your community ‘salesy’ product or marketing messages you won’t appeal to hem as much as you could. The key to any community, online or offline, is to identify shared interests. Once you have your bucket of shared interests / passions, you can connect on more than just a product level. If you can be useful within this context, you will generate an even greater rapport.
A very common sense slide but getting the balance right is often difficult. Yes, communities thrive on great and relevant content, but it needs to be something they can interact with. And, if you don’t promote your community, there won’t be anyone there to interact with the environment you are creating.
Balance, again, is key here. By using each of these different types of consumer engagement techniques you can keep your destination fresh and followed.