Managing a Multi-Generational Workforce in a Customer Service Environment - S...
Article retain
1. Want to retain your
best employees?
Remember, money isn’t everything. Reduce workweeks.
Make no mistake. Salary is important to every Other countries do it with great success, but
worker in America, and throughout the world. America has been reluctant to change its
But just because your company’s “cost-of-living” standard workweek. Until now. More and more
raises are better than most, doesn’t mean you’re companies are permitting employees to work
doing everything you can to satisfy employees. four, 10-hour days a week. And the results are
And you could pay the price by losing them to surprising — employees accomplish more in a
other companies that will. reduced work week than the usual 9 to 5, five
days a week. It seems that Fridays may be even
Besides being an effective manager, here are more unproductive than anyone realized.
other ways you can compensate your staff that
go beyond salary increases: Allow job-sharing.
Take better advantage of the part-time work-
Provide on-site day care.
force and allow job sharing. A recent study of
There is a day care crisis in America. In this working parents with small children found that
country, 10 million children under the age of 6 job-sharing was considered a highly attractive
do not have a parent home during the day option when considering an employment
because of their work. The same is true for 13 opportunity. According to a report in Human
million children between 6 and 13. And many Resources Executive, two employees sharing
parents are finding it increasingly more difficult one job are more productive than one employee
to locate satisfactory day care, let alone afford it. working full time.
But according to recent studies, corporations Provide flexible-hour alternatives.
who do get involved with child care report lower
In a study of American workers by the Gallup
turnover, lower absenteeism among parents
Organization, it found that a vast majority
whose children attend the center, and better
of employees consider flexible hours an
recruitment efforts. Those facts alone should
important part of a job. In fact, one study found
make providing day care benefits worth your
that two-thirds of working men and woman
consideration.
would reject a promotion if it required them