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9/24/2013 1@BUZZStore/ Agency credentials
Marketers like fueling
conversations that
generate awareness
and shape brand
perception.
Connecting great brands
with curious and active consumers
 BUZZStore is the
Romanian marketing
agency active in the
field of participatory
marketing services.
 We own a growing
network of opinion
leaders (volunteers)
called BUZZers.
 We connect brands
with the right BUZZers to
spread the word about
our clients products
and services.
9/24/2013 @BUZZStore/ Agency credentials 2
BUZZers are curious
consumers, well
connected off-line and
active on-line, eager to
experience and promote
great products and
services.
9/24/2013 @BUZZStore/ Agency credentials 3
VISION
Bring our clients’ products and
services closer to their targeted
consumers, by inspiring effervescent
on-line and off-line B2C interactions.
MISSION
Become the leading participative
marketing agency in Romania by
offering efficient and measurable
brand communication to the targeted
audience.
STRATEGY
Through creative and innovative
campaign proposals.
Through continuous development of
the Buzzers data base.
VALUES
Innovation
Passion
Transparency
Customer orientation
BUZZStore
Companyataglance
Power to the consumer
USER-GENERATED
CONTENT
WORD OF
MOUTH
NETWORKS
ONLINE
ADVISORY
BOARDS
9/24/2013 @BUZZStore/ Agency credentials 4
with people
But does it works?
9/24/2013 @BUZZStore/ Agency credentials 5
P&G think so! Participatory marketing
is 5 times as effective as traditional
marketing.
P&G have developed a special
participatory marketing formula. They
say it can boost sales by 10%+
Research shows that participatory
marketing stimulates a key growth
driver: recommendations.
9/24/2013 @BUZZStore/ Agency credentials 6
Most powerful
influencer:
a friends
recommendation
75% of people
don’t accept
advertisements
as truth
90% of people
believe brand
recommendations
from friends
61% of people use search
engines to research a
product before they
purchase it
70% of
people
believe
consumer
ratings
9/24/2013 @BUZZStore/ Agency credentials 7
Rebranding a
mature product
Launching new
product
Creating
consumer
advocacy
Driving online traffic
&recommendations
Increasing
sales
A participatory
marketing campaign
is right for…
9/24/2013 @BUZZStore/ Agency credentials 8
Word of Mouth
still most trusted
resource says
Nielsen
research!
Recommendation
from friends is
more trusted than
classic advertising
&communication
says Forrester
Research!
9/24/2013 @BUZZStore/ Agency credentials 9
Forrester Research, 2012
How does it work?
9/24/2013 @BUZZStore/ Agency credentials 10
Clients Brief
Concept
development/
campaign page
set-up
BUZZers
selection
Send invites to
participate
Pre-campaign
questionnaire
Selection of
participants
BUZZ Kit
production
BUZZ Kit
expedition
Monitoring &
stimulating
BUZZers
reactions
Post-campaign
questionnaire
Ex-post analysis
+ optional
research results
Results
presentation to
the client
9/24/2013 @BUZZStore/ Agency credentials 11
What do we measure?
Reach
• How many people
were exposed to the
campaign message
Online/ Offline.
Insights
• BUZZers and their
friends impressions
on the tested
products.
NPS
• The propensity of
participants to
recommend the
tested products.
Awareness &
Sales
• Impact of the
campaign on tested
products awareness
& sales
9/24/2013 @BUZZStore/ Agency credentials 12
How do we measure?
9/24/2013 @BUZZStore/ Agency credentials 13
How do we measure?
But we corroborate it with other qualitative insights.
Important as companies can claim it on advertising materials
such as “92% of mothers recommend product X” (based on
BUZZStore research).
•Promo concept
•Campaign page set-up &
maintenance
•Campaigns pre and post
questionnaires design
•BUZZers selection process
Promotion
concept
•BUZZ guidelines
development
•Products, samples,
coupons logistics (from
client’s warehouse to
BUZZers’ hands)
BUZZers Kit
•Continous activation of
online & offline
conversations.
•Questionnaires analysis –
qualitative and
quantitative outcome.
•Campaign report.
Monitor &
Evaluate
9/24/2013 @BUZZStore/ Agency credentials 14
What do we offer?
Basic package includes:
•Social media communities
management
•Boost campaign relevant
posts through Fb Ads, etc
•U&A analysis
•Customer
satisfaction survey
•CATI interviews
•Video testimonials
•Printed items of
the BUZZ kit
•BUZZers Kit
materials
•Campaign page
layout
BUZZ
Creative
BUZZ
Production
BUZZ
Social
BUZZ
Research
9/24/2013 @BUZZStore/ Agency credentials 15
What additional services we offer?
in cooperation
with 3rd parties:
• Creative concept and
guidelines for development
of materials by clients’
agency
• Web development
• Campaign implementation &
logistics
• Reporting Campaign
management
• BUZZers selections x
number of participants
• BUZZers acquisition and
conversion in the
campaign
• Activation/ monitoring/
motivation
BUZZers
management • Boxes, brochures,
vouchers, branded
goods, buzzers guide,
prizes
Production • Kits
transport
Logistics
• Questionn.
analysis and
results
presentation
Research
Pricing methodology
9/24/2013 @BUZZStore/ Agency credentials 16
The outcomeof a BUZZStore campaign
ADVOCACY: Create
loyal consumers (the
BUZZers) beyond the
period of the testing
campaign. Credible
WOM through
brand advocates,
both on-line and
offline.
VALUABLE INSIGHTS:
Quantitative and
qualitative data via pre
and post campaign
questionnaires
Social media posts
(photos, videos)to be
further promoted within
the brand community
pages/social media.
MARKETING CLAIMS:
The Net Promoter
Score measured at
the end of the
campaign could be
used in
communication
“ X% of consumers
recommend
product Y”
The value of BUZZStore
9/24/2013 19@BUZZStore/ Agency credentials
Contact us at:
Adelina Pasat
Managing Partner
tel: + 40 765 23 29 28
adelina.pasat@buzzstore.ro
www.buzzstore.ro
Facebook/BUZZStoreRomania

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2013 buzz store agency credentials

  • 2. Marketers like fueling conversations that generate awareness and shape brand perception. Connecting great brands with curious and active consumers  BUZZStore is the Romanian marketing agency active in the field of participatory marketing services.  We own a growing network of opinion leaders (volunteers) called BUZZers.  We connect brands with the right BUZZers to spread the word about our clients products and services. 9/24/2013 @BUZZStore/ Agency credentials 2 BUZZers are curious consumers, well connected off-line and active on-line, eager to experience and promote great products and services.
  • 3. 9/24/2013 @BUZZStore/ Agency credentials 3 VISION Bring our clients’ products and services closer to their targeted consumers, by inspiring effervescent on-line and off-line B2C interactions. MISSION Become the leading participative marketing agency in Romania by offering efficient and measurable brand communication to the targeted audience. STRATEGY Through creative and innovative campaign proposals. Through continuous development of the Buzzers data base. VALUES Innovation Passion Transparency Customer orientation BUZZStore Companyataglance
  • 4. Power to the consumer USER-GENERATED CONTENT WORD OF MOUTH NETWORKS ONLINE ADVISORY BOARDS 9/24/2013 @BUZZStore/ Agency credentials 4 with people
  • 5. But does it works? 9/24/2013 @BUZZStore/ Agency credentials 5 P&G think so! Participatory marketing is 5 times as effective as traditional marketing. P&G have developed a special participatory marketing formula. They say it can boost sales by 10%+ Research shows that participatory marketing stimulates a key growth driver: recommendations.
  • 6. 9/24/2013 @BUZZStore/ Agency credentials 6 Most powerful influencer: a friends recommendation 75% of people don’t accept advertisements as truth 90% of people believe brand recommendations from friends 61% of people use search engines to research a product before they purchase it 70% of people believe consumer ratings
  • 7. 9/24/2013 @BUZZStore/ Agency credentials 7 Rebranding a mature product Launching new product Creating consumer advocacy Driving online traffic &recommendations Increasing sales A participatory marketing campaign is right for…
  • 8. 9/24/2013 @BUZZStore/ Agency credentials 8 Word of Mouth still most trusted resource says Nielsen research!
  • 9. Recommendation from friends is more trusted than classic advertising &communication says Forrester Research! 9/24/2013 @BUZZStore/ Agency credentials 9 Forrester Research, 2012
  • 10. How does it work? 9/24/2013 @BUZZStore/ Agency credentials 10 Clients Brief Concept development/ campaign page set-up BUZZers selection Send invites to participate Pre-campaign questionnaire Selection of participants BUZZ Kit production BUZZ Kit expedition Monitoring & stimulating BUZZers reactions Post-campaign questionnaire Ex-post analysis + optional research results Results presentation to the client
  • 11. 9/24/2013 @BUZZStore/ Agency credentials 11 What do we measure? Reach • How many people were exposed to the campaign message Online/ Offline. Insights • BUZZers and their friends impressions on the tested products. NPS • The propensity of participants to recommend the tested products. Awareness & Sales • Impact of the campaign on tested products awareness & sales
  • 12. 9/24/2013 @BUZZStore/ Agency credentials 12 How do we measure?
  • 13. 9/24/2013 @BUZZStore/ Agency credentials 13 How do we measure? But we corroborate it with other qualitative insights. Important as companies can claim it on advertising materials such as “92% of mothers recommend product X” (based on BUZZStore research).
  • 14. •Promo concept •Campaign page set-up & maintenance •Campaigns pre and post questionnaires design •BUZZers selection process Promotion concept •BUZZ guidelines development •Products, samples, coupons logistics (from client’s warehouse to BUZZers’ hands) BUZZers Kit •Continous activation of online & offline conversations. •Questionnaires analysis – qualitative and quantitative outcome. •Campaign report. Monitor & Evaluate 9/24/2013 @BUZZStore/ Agency credentials 14 What do we offer? Basic package includes:
  • 15. •Social media communities management •Boost campaign relevant posts through Fb Ads, etc •U&A analysis •Customer satisfaction survey •CATI interviews •Video testimonials •Printed items of the BUZZ kit •BUZZers Kit materials •Campaign page layout BUZZ Creative BUZZ Production BUZZ Social BUZZ Research 9/24/2013 @BUZZStore/ Agency credentials 15 What additional services we offer? in cooperation with 3rd parties:
  • 16. • Creative concept and guidelines for development of materials by clients’ agency • Web development • Campaign implementation & logistics • Reporting Campaign management • BUZZers selections x number of participants • BUZZers acquisition and conversion in the campaign • Activation/ monitoring/ motivation BUZZers management • Boxes, brochures, vouchers, branded goods, buzzers guide, prizes Production • Kits transport Logistics • Questionn. analysis and results presentation Research Pricing methodology 9/24/2013 @BUZZStore/ Agency credentials 16
  • 17. The outcomeof a BUZZStore campaign ADVOCACY: Create loyal consumers (the BUZZers) beyond the period of the testing campaign. Credible WOM through brand advocates, both on-line and offline. VALUABLE INSIGHTS: Quantitative and qualitative data via pre and post campaign questionnaires Social media posts (photos, videos)to be further promoted within the brand community pages/social media. MARKETING CLAIMS: The Net Promoter Score measured at the end of the campaign could be used in communication “ X% of consumers recommend product Y”
  • 18. The value of BUZZStore
  • 19. 9/24/2013 19@BUZZStore/ Agency credentials Contact us at: Adelina Pasat Managing Partner tel: + 40 765 23 29 28 adelina.pasat@buzzstore.ro www.buzzstore.ro Facebook/BUZZStoreRomania