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Cognizant's HCM Capabilities
- 2. | ©2013, Cognizant
Cognizant at a glance
2
………………………..
Teaneck, NJ
Headquarters
……………….……….………..
1000+ active customers ……………….
50+ Global Delivery
Centers
………………….…...
$7.35 Billion
Revenues for 2012
…………………….……….
.
………………..……..….…..
Over $18 Billion
Market Capital
………………………….
.
180,000+
Employees Globally
12,000+ Projects in
40 countries
Founded in1994
(NASDAQ: CTSH)
………………………..
25+ Regional
Sales Offices
……………….……….………..
- 3. | ©2013, Cognizant
Key Focus Areas:
• Integrated Talent Management and HCM Advisory
Services
• Branded “Talent in a Box” Accelerated Implementations
• Talent as a Service BPaaS solutions
• HCM Application Integration and Implementation
• Core HR and Talent Services
• Managed/ Shared services
• OnPremise/ Hybrid and Pure Cloud
Practice highlights
• A global team of 2000+ dedicated HCM associates across
business consulting, product implementation and support
services
• >125 HCM engagements to date across multiple leading
solutions
• More than 5000 person-years of experience in HCM
domain
• Proven track record of implementation and integration
experience of Cloud-based and OnPremise solutions
• Cross application investment in Accelerators and Tool kits
We Provide a Comprehensive Human Capital Competency
HCMAlliances and Product Expertise
• PeopleSoft to Workday application migration for a
leading Nationwide Insurance Exchange Organization
• Implementation of full suite SuccessFactors solution for
largest global food distribution organization, winning the
2013 President’s Award from SuccessFactors
• 25+ HCM engagements in 2014 from 7 different
industries
• Largest end-to-end Implementation of PeopleSoft HCM
Functionality for 156,700+ Users
Success Stories
3
- 4. | ©2014, Cognizant
Cognizant HCM Solution Offerings
4
Industry Verticals
Life Sciences
& Healthcare
Retail &
Hospitality
Manufacturing
& Logistics
Consumer
Goods
IME &
Communications
Banking
Insurance
HCM Cloud
1) HCM Consulting 3) BPaaS Talent as a Service2) Implementation, Upgrades & Rollouts
Cognizant Learning
Cognizant Talent Solutions
Social Media
Mobility
Analytics
Cloud
Vendors
Workday Oracle CornerstoneSAP/ SuccessFactors
Program Management
Governance Framework
Quick staffing and ramp up
SME Approach & Training
- 5. | ©2014, Cognizant5
Key Client Outcomes
(Illustrative)
1. Cost per
Employee
2. Fill Rate
3. Cost per Hire
4. Employee
Engagement
5. Time to Hire
6. Average Tenure
7. Product/ Service
Proficiency
8. Employee
Productivity
9. Cost
Optimization
BusinessOutcomes
Talent as a Service
Talent Acquisition Talent Development
Sourcing
Analytics
Assess, Select &
Onboard
New Hire
Training
Strategic
Sourcing
Performance
and Goals
Learning as a Service
Succession
Workforce Engagement and Retention Talent Deployment
Attrition
Management
Exit Interview Engagement
Strategies
Engagement
Surveys
Use of
contractors
Project
Logistics
Virtual
Workplace
International
Assignment
Contact Center Admin and
Transaction ReportingSelf Service
Analyze,PlanandForecastAdvisory
Workforce KPI Catalogue
Cognizant’s HCM Framework of Services
- 6. | ©2014, Cognizant
Cognizant has embarked on a Comprehensive HCM Strategy
based on Process, Applications and Industries
6
Consulting
HR Implementation & Global Roll-Outs
Upgrades
Development & Staff Augmentation
Production Support & Maintenance
Strong
Product
Alliances
HCM COE /
Trainings
Tools &
Accelerators
Client Connect &
Project Experience
Vertical
Industry
Expertise
Process
Expertise –
HCM &
Talent
Management
ERP Product
Expertise - SAP,
PeopleSoft,
Oracle EBS,
Fusion, Taleo,
WorkDay,
Success Factors
Providing Complete HR Business Solutions to our Clients
- 7. | ©2013, Cognizant
Process Led Cloud Transformation Approach
7
Our strategic approach to end-to-end transformation combined with deep HCM domain expertise supports our
HCM Clients business re-engineering impacts
Identify
Business
Imperatives
Identify
Process
Imperatives
Define
Process KPI
Future State
Business
Process
Future
Business
State
Process
Transformation
1
2
3
4
5
6
Process Requirements How Cloud Helps?
Simplify existing Processes Cloud enablement enables shift in
mindset to adopt simpler process
Harmonize Processes
across Organization
Leverage Best-in-class processes from
leading Cloud Platforms
Enable New business
Processes (Social, Mobile)
Rapidly pilot and scale new Processes
using Cloud Platform
Unify siloed Processes Facilitate process integration using
robust technology tools
Innovate and Embrace
best-in-class processes
Cloud platform updated on a regular
basis with new best-practices &
features
- 8. | ©2014, Cognizant8
Cognizant HCM: Adding Value through Vendor Relationships
PREMIER ACCESS TO CURRENT AND UPCOMING VENDOR SOLUTIONS
EXCLUSIVE ACCESS TO TRAINING AND CERTIFICATION TO ENSURE QUALITATIVE IMPLEMENTATION AND UPGRADE
DEDICATED ALLIANCE DIRECTOR TO OBTAIN FASTER RESOLUTION
IMPROVED INSIGHTS INTO SUPPORT NEEDS OF VENDOR PARTNERS FOR SMOOTH IMPLEMENTATION AND ROLLOUT
ABILITY TO SERVE AS A SINGLE POINT OF CONTACT TO THE CLIENT FOR COORDINATION WITH LMS VENDORS
EFFICIENT & EFFECTIVE COLLABORATION WITH PARTNERS FOR SMOOTH EXECUTION AND IMPROVED COST
ADVANTAGE
CO-INNOVATION AND CO-DEVELOPMENT TO MEET TRANSFORMING NEEDS IN LEARNING TECHNOLOGY
EXCLUSIVE ACCESS TO PARTNER RELATIONSHIP PROGRAMS
PERIODIC PRODUCT ROADMAP REVIEWS
JOINT PROJECT IMPLEMENTATION / PRODUCT FEASIBILITY ANALYSIS
GLOBALSTRATEGICPARTNERSHIP
- 10. | ©2013, Cognizant
DeploySuccess: Our Implementation Methodology
10
• Customized DeploySuccess Implementation methodology for Whirlpool needs
• Accelerated “Plan” and “Assess” phase to:
• Reconfirm our interpretation of the initial assessment
• Address any gaps/new requirements/improvements
- 11. | ©2013, Cognizant
Our Approach to Change management
11
Key Business Imperatives
Usability improvements
Simpler to implement
Simpler to maintain
Strong audit capabilities
Key IT Imperatives
Usability improvements
Application flexibility to suit the
business needs
Improved workflow capabilities
Improved reporting
BUT… migrating to the cloud represents change across many dimensions:
Key Considerations
Managing this change
proactively is critical to
driving adoption and
achieving success
Set expectations on the
capabilities AND the
limitations of SaaS with
the business (e.g. limited
customization)
- 12. | ©2014, Cognizant12
Cognizant Pre-Configured HCM Solution kit: Technology Agnostic
• Headcount Detailed Report
• Performance Status Summary
• Performance Rating Summary
• Y-o-Y Performance Rating
• Rating Distribution Summary
• Simplified Compensation Planning
• Simplified Goal Management
• Guided Performance Management
• Talent review
• Performance Process flow
• Pre-defined Compensation Plan
• Pre-defined Compensation Statements
• Pre-defined Competencies
• Pre-defined Goals
• Pre-defined Rating Models
• Pre-defined Feedback Questions
• Data Migration Data Collection Templates
• UI Layout Questionnaires
• Solution Installation documents
• Data Migration execution documents
KPI’s:
Standard Data sets:
Industry Standard Processes:
• Pre-built training material (UPK) • Ready available test plans
for SIT/UAT
- 13. | ©2014, Cognizant13
Our Proprietary Accelerators, Tools, Templates
Artifacts from HCM Cloud projects that accelerate project /PMO
start-up tasks, estimate task complexity, effort and duration
Sample work plans and schedules, templates on projects /PMO
structure & staffing for timely completion of projects
Sample HCM Cloud requirements
for various modules
Fit/Gap knowledge of core HCM
Cloud applications (limitations and
issues)
Best practices For HCM Cloud
Implementation
Design templates for Core HR,
Performance Management
,Compensation Management and
HCM Cloud Interfaces
Reusable designs for some objects,
e.g., employee, vendor, bank
interface, supplier integration, ADP
Interface
Sample HCM Cloud
Architectural schematics and
instance mgt. landscape
HCM Cloud
Applications/Technical
Environment trouble-shooting
and ramp-up tips and
workarounds for navigating
HCM Cloud applications
Strong Oracle contacts in
product development, support
and On-demand
Project Planning
Requirements AnalysisCloud Tech Architecture
Testing / SR Management Design
Development
Our Proprietary
Accelerators,
Tools,
Templates
Library of configuration templates , set up documents and
reusable objects for conversions, interfaces and reports
Fusion Middleware Development Environment/Tools repository,
documentation and lessons
Extensive library of test
cases for HCM Cloud
Applications
Well documented SR
matrix of all known defects
and bug fixes
Expertise in QA testing of
HCM Cloud Applications
(Quality Center, code
validation)
- 14. | ©2014, Cognizant
Case study - HCM Cloud Implementation
HIGHLIGHTS
MIX OF ONSITE AND OFFSHORE SUPPORT MODEL EXECUTION
KEY INTERFACE TO SUCCESSFACTORS TECHNICAL RESOURCES
TECHNICAL AND DOMAIN EXPERTISE AIDED THE CLIENT IN
QUICKLY UNDERSTANDING SAAS, ITS ADVANTAGES AND
LIMITATIONS
EXTENSIVE RE-ENGINEERING OF EXISTING MODULES,
MIGRATION OF LMS TO SAAS, INTRODUCTION OF NEW
MODULES
BUSINESS NEED SOLUTION BENEFITS
The customer decided to move to
SaaS based SuccessFactors B1302
LMS from Plateau LMS V5.8
Upgrade from old SuccessFactors
GUI to Revolution
Reconfigure PM, GM, Succession
Rollout of Calibration, Comp,
Recruiting, Workforce
Analytics/Planning
Customer Needed ‘horsepower’
for developing testing, training,
and change management tracks
Company Overview: The Customer is a the
World’s Largest Food Distributor
Tool with high user acceptance
and usability
Capability to encompass all
work streams under one
vendor with Cognizant
Option for managed service at
substantial cost savings using
offshore model
Client was awarded SF’s
highest honor, The
President’s Award, at
SuccessConnect 2013 for this
project execution
Cognizant performed the below activities as part of implementation &
extension
Consulting
Understanding current system and requirements
Mapping the requirements with new system
Define & Design migrations, integration points
Assisted with training and change management strategies
Developed testing plans and scripts
Advised on mobile strategy and security
Implementation & Rollout
Use of Agile Hybrid methodology
Global Application Configuration – International Customer
Data Upgrade and Migration –Customer wished to retain
Learning history
Data Cleanup – LMS
LMS Courseware Testing
Mobile enablement across the SF suite
Performed integration testing
Supported customer User Acceptance Testing
- 15. | ©2014, Cognizant
Case study - University and Health System Implementation
HIGHLIGHTS
USED THE RIGHT BALANCE OF ONSITE/OFFSHORE RESOURCES
TO EXPEDITE DEPLOYMENT AND ISSUE RESOLUTION
LEVERAGED STRATEGIC PARTNERSHIP WITH SUCCESSFACTORS
TO PROVIDE OPTIMAL SOLUTION
EXTENSIVE TESTING TO SIGNIFICANTLY MINIMIZE POST GO-
LIVE DEFECTS
BUSINESS NEED SOLUTION BENEFITS
Played key advisory role in process re-design to ensure continuity
Developed nine performance forms (six annual and three
probationary) which integrated into the calibration module
Created two 360 Multi-Rater forms, incorporating competencies
recognized by client as strategic and functional
Configured the employee profile module and interface from SAP to
include data that was previously unavailable to end users
Utilized role-based permissions and designed a security model that
dynamically supported the client entities, ensuring that each entity
remained segregated while still allowing cross organizational
reporting to support managers with reportees in different entities,
within one instance
Utilized features such as ‘Show Me Video’ and ‘Help & Tutorials’ as
self service tools to minimize the need to contact help desk
Utilized the EAS agile/waterfall hybrid implementation methodology
designed to provide greater flexibility while still maintaining close
control on quality and project scope
Harmonized business processes
Minimized effort due to automated
processes for generating performance forms
Greater peer to peer development feedback
through 360 Multi-Rater
Capability to align goals throughout org.
Real time reporting and analytics on
performance and goals
Streamlined reporting and integrated central
recruitment to speed up time to hire
Common performance forms, goal plans and
requisitions
Ability to calibrate and ensure performance
rating guidelines are met
Ability to view entire team from one
centralized location and compare employees
side by side in real time
Provided HR with the ability to easily access
past performance appraisals
Duplicated administrative work was
eliminated due to the solution being
implemented in one instance
Company Overview: The Customer is a Not-
for-Profit Private Research University that
provides medical education, research and
clinical care
Lack of common language and vast
differences in business processes
Alignment between the various
client entities
Cumbersome processes around
performance, goals and recruiting
Absence of common functional
competencies and core values
Multiple forms for requisitions and
applicants
Non-integrated systems supporting
performance, goals and recruiting
processes
The annual performance process was
being executed through Excel
Spreadsheets and PDF documents
Manual report generation and lack
of real time information
Separate instances for various client
entities
- 16. | ©2014, Cognizant
Case study - Advisory HCM Upgrade for Sports and Entertainment Client
HIGHLIGHTS
MIX OF ONSITE AND OFFSHORE SUPPORT MODEL EXECUTION
UTILIZED THE EAS AGILE/WATERFALL HYBRID
IMPLEMENTATION METHODOLOGY DESIGNED TO PROVIDE
GREATER FLEXIBILITY WHILE STILL MAINTAINING CLOSE
CONTROL ON QUALITY AND PROJECT SCOPE
BUSINESS NEED SOLUTION
Product adoption was low due
to usability issues with respect
to the UI and missing system
functionality
PM form lacking functionality
which was vital to their
business process
Inability to access ratings and
form status in real time
Compensation statements and
compensation sheets did not
have local currency
functionality
Upgraded from the v11 Ultra UI to v12 Revolution UI and
designed a client theme to enhance user experience
Configured the ‘Get Feedback’ button and reorganized sections
of the performance form
Configured the local currency view within the Compensation
Sheet and Compensation Statement to show local currency
Enabled Dashboards 2.0 and provided managers, matrix
managers and HR representatives with access
Provided a solution and process to update the User Directory File
for terminated users
Utilized features such as ‘Show Me Video’ and ‘Help & Tutorials’
as self service tools to minimize the need to contact help desk
Empowered managers with the ability
to have more complete performance
assessments through peer feedback
Increased system usability with the
client theme
Real time reporting and analytics on
performance and goals
Terminated or severance employees
eligible for bonus payout were
planned for in one pool rather then in
each org unit pool
Greater usability during compensation
planning with the inclusion of local
currency functionality
Eliminate the need for employees to
convert their compensation
statements from USD to local
currency
Company Overview: The Customer integrated
media and entertainment company that
engages in the sports entertainment business
BENEFITS
- 17. | ©2014, Cognizant17
Workday Support and Integration
Business Need Solution Approach
Technology Stock :Technology Stack
Benefits
Implement a new Global HRMS system
Provide real-time, accurate information on the
talent within organization including their
capabilities, cost information and turnover. This
will enable to conduct better analyses around
the workforce and teams, which will help
individuals make better business decisions
Automate the Payroll Integrations with Internal
or External Vendors.
Provide reporting analytics that enable the
business to make informed and timely decisions.
Planning, Co-ordination & Execution
Gathered Employee Master Data and Compensation Data
from Regional HR Teams for Data Conversion Process and Data
Load into Workday
Performed Business Analyst role to gather requirements from
each country Payroll Vendors to implement Payroll
Integrations .
Load Data from Legacy systems to required Tenants of
Workday
Designed and developed integrations using Workday best
practices involving selection of technology options based on
data volume, frequency, complexity, performance
considerations
Implemented SAP Business Objects Data Services as
Middleware to Integrate Workday with Payroll Vendors as a
common architecture.
Responsible to complete Functional Acceptance Testing
Facilitated and supported User Acceptance Testing for all the
regions
Conducted Parallel Payroll Testing , compared and involved in
Sign-Off of all the integrations
Others
Workday Release Update regression testing
Internal Audit remediation actions
Ensure Integrity of HR Master Data
Change Management and Documentation
Deliver Reporting & Analytics
Production Support & Enhancements
Provide Training to both KC IT and Regional HR Analysts on
the Workday Processes and develop training materials.
Visibility into headcount and labor costs via
leader dashboards.
MEA Budget Planning for 2013
Asia-Pac Product Supply Talent Review
Comparisons by country for Regional
Presidents
Automated Payroll Integrations to the Payroll
Vendors across all regions there by reducing the
manual effort in payroll processes.
Onsite/Off-shore Production support model
helped supporting all region integrations 24/7.
Process Improvements
Improved Data Conversion and Load Process
Implemented Job Automation of Workday
Integrations through Web Services and BOBJ
which is FOAK in KC
Established automated process for Data
Auditing between Workday and Payroll Vendor
systems
Agile development technique for building,
testing, and deployment of integrations to
sandbox tenant for User acceptance testing and
Production deployment
Workday Studio Integrations(Cloud)
• Payroll Integration Common Output File (PICOF)
• Workday Web service API
• Workday Studio
• XSLT and XQuery
• Enterprise Interface Builder
• SAP Business Objects Data Services