SlideShare une entreprise Scribd logo
1  sur  1
Télécharger pour lire hors ligne
Designed for:                                                       Designed by:
Business Model - The Empathy Map                                                                                                                                                            Date:
                                                                            Customer Perspective:                                                                                      Interation:




                                                                                What does she

                                                                                THINK and FEEL?
                                                                                what really counts
                                                                                major preoccupations
                                                                                worries & aspirations




                                                                                                             What does she
                                                      What does she                                          SEE?
                                                      HEAR?
                                                      what friends say
                                                                                                             environment
                                                                                                             friends
                                                                                                             what the markets offers
                                                      what boss says
                                                      what influences say




                                                                                   What does she
                                                                                   SAY and DO ?
                                                                                   attitude in public
                                                                                   appearance
                                                                                   behavior towards others




                              PAIN                                                                                                                      GAIN
                     fears, frustrations, obstacles                                                                                    “wants”/needs, measures of success, obstacles




    www.XPLANE.com                                                                                                                                                                                   Adapted from XPLANE. XPlane.com

Contenu connexe

Tendances

Ejemplos de Consumer Insights: ¿Qué compañías globales usan más los consumer ...
Ejemplos de Consumer Insights: ¿Qué compañías globales usan más los consumer ...Ejemplos de Consumer Insights: ¿Qué compañías globales usan más los consumer ...
Ejemplos de Consumer Insights: ¿Qué compañías globales usan más los consumer ...Consumer Truth - Insights & Planning
 
Stakeholder Management for Product Managers - ProductTank Paris
Stakeholder Management for Product Managers - ProductTank ParisStakeholder Management for Product Managers - ProductTank Paris
Stakeholder Management for Product Managers - ProductTank ParisJean-Yves SIMON
 
Libro estructura del plan de negocios
Libro estructura del plan de negociosLibro estructura del plan de negocios
Libro estructura del plan de negociosMicrocreditos Tecnica
 
Product Owner vs Product Manager
Product Owner vs Product ManagerProduct Owner vs Product Manager
Product Owner vs Product ManagerAgileSparks
 
NYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideNYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideAl Ming
 
Customer Journey Experience Map
Customer Journey Experience MapCustomer Journey Experience Map
Customer Journey Experience MapPresentationLoad
 
EMPRESA DE CUPCAKES DULCES BOCADITOS
EMPRESA DE CUPCAKES DULCES BOCADITOSEMPRESA DE CUPCAKES DULCES BOCADITOS
EMPRESA DE CUPCAKES DULCES BOCADITOSAnaluciacastaneda
 
Fundamentals of Agile Product Management
Fundamentals of Agile Product ManagementFundamentals of Agile Product Management
Fundamentals of Agile Product ManagementAmbreen Hussain
 
Product Roadmapping 101: Where Do I Start?
Product Roadmapping 101: Where Do I Start?Product Roadmapping 101: Where Do I Start?
Product Roadmapping 101: Where Do I Start?connielharper
 
Proyectos, Gestión del Cambio y Cultura Organizacional
Proyectos, Gestión del Cambio y Cultura OrganizacionalProyectos, Gestión del Cambio y Cultura Organizacional
Proyectos, Gestión del Cambio y Cultura OrganizacionalEdgar Alvarez
 
ADN de la marca - identidad conceptual
ADN de la marca - identidad conceptualADN de la marca - identidad conceptual
ADN de la marca - identidad conceptualmarca_apoyo
 

Tendances (20)

Ejemplos de Consumer Insights: ¿Qué compañías globales usan más los consumer ...
Ejemplos de Consumer Insights: ¿Qué compañías globales usan más los consumer ...Ejemplos de Consumer Insights: ¿Qué compañías globales usan más los consumer ...
Ejemplos de Consumer Insights: ¿Qué compañías globales usan más los consumer ...
 
Stakeholder Management for Product Managers - ProductTank Paris
Stakeholder Management for Product Managers - ProductTank ParisStakeholder Management for Product Managers - ProductTank Paris
Stakeholder Management for Product Managers - ProductTank Paris
 
Libro estructura del plan de negocios
Libro estructura del plan de negociosLibro estructura del plan de negocios
Libro estructura del plan de negocios
 
¿Cómo crear una marca?
¿Cómo crear una marca?¿Cómo crear una marca?
¿Cómo crear una marca?
 
Product Owner vs Product Manager
Product Owner vs Product ManagerProduct Owner vs Product Manager
Product Owner vs Product Manager
 
NYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideNYT Product Discovery Activity Guide
NYT Product Discovery Activity Guide
 
Customer Journey Experience Map
Customer Journey Experience MapCustomer Journey Experience Map
Customer Journey Experience Map
 
Customer Journey 101
Customer Journey 101Customer Journey 101
Customer Journey 101
 
Business Model Canvas
Business Model CanvasBusiness Model Canvas
Business Model Canvas
 
Principios de usabilidad y legibilidad web
Principios de usabilidad y legibilidad webPrincipios de usabilidad y legibilidad web
Principios de usabilidad y legibilidad web
 
Capítulo 9 brand equity
Capítulo 9 brand equityCapítulo 9 brand equity
Capítulo 9 brand equity
 
EMPRESA DE CUPCAKES DULCES BOCADITOS
EMPRESA DE CUPCAKES DULCES BOCADITOSEMPRESA DE CUPCAKES DULCES BOCADITOS
EMPRESA DE CUPCAKES DULCES BOCADITOS
 
Modelos de Negocios
Modelos de NegociosModelos de Negocios
Modelos de Negocios
 
ferreteria
ferreteria ferreteria
ferreteria
 
Organigrama actualizado
Organigrama actualizadoOrganigrama actualizado
Organigrama actualizado
 
Fundamentals of Agile Product Management
Fundamentals of Agile Product ManagementFundamentals of Agile Product Management
Fundamentals of Agile Product Management
 
Product Roadmapping 101: Where Do I Start?
Product Roadmapping 101: Where Do I Start?Product Roadmapping 101: Where Do I Start?
Product Roadmapping 101: Where Do I Start?
 
Proyectos, Gestión del Cambio y Cultura Organizacional
Proyectos, Gestión del Cambio y Cultura OrganizacionalProyectos, Gestión del Cambio y Cultura Organizacional
Proyectos, Gestión del Cambio y Cultura Organizacional
 
ADN de la marca - identidad conceptual
ADN de la marca - identidad conceptualADN de la marca - identidad conceptual
ADN de la marca - identidad conceptual
 
Lista de Chequeo de CRM estratégico
Lista de Chequeo de CRM estratégicoLista de Chequeo de CRM estratégico
Lista de Chequeo de CRM estratégico
 

En vedette

Pensée design en formation - Infographie
Pensée design en formation - InfographiePensée design en formation - Infographie
Pensée design en formation - InfographieFormation 3.0
 
Business model canvas - unizo communicatie
Business model canvas  - unizo communicatieBusiness model canvas  - unizo communicatie
Business model canvas - unizo communicatieStijn Scholts
 
Empathy Map Template v1
Empathy Map Template v1Empathy Map Template v1
Empathy Map Template v1jmacanufo
 
Template: Empathy Map and Problem Statement
Template: Empathy Map and Problem StatementTemplate: Empathy Map and Problem Statement
Template: Empathy Map and Problem StatementEpicenterUSA
 
Business model marketing presentatie 4
Business model marketing presentatie 4Business model marketing presentatie 4
Business model marketing presentatie 4John Verhoeven
 
Empathy map NL Dutch A0
Empathy map NL Dutch A0Empathy map NL Dutch A0
Empathy map NL Dutch A0Onno Makor
 

En vedette (7)

Pensée design en formation - Infographie
Pensée design en formation - InfographiePensée design en formation - Infographie
Pensée design en formation - Infographie
 
Business model canvas - unizo communicatie
Business model canvas  - unizo communicatieBusiness model canvas  - unizo communicatie
Business model canvas - unizo communicatie
 
Empathy Map Template v1
Empathy Map Template v1Empathy Map Template v1
Empathy Map Template v1
 
Template: Empathy Map and Problem Statement
Template: Empathy Map and Problem StatementTemplate: Empathy Map and Problem Statement
Template: Empathy Map and Problem Statement
 
Probleemstelling formuleren
Probleemstelling formulerenProbleemstelling formuleren
Probleemstelling formuleren
 
Business model marketing presentatie 4
Business model marketing presentatie 4Business model marketing presentatie 4
Business model marketing presentatie 4
 
Empathy map NL Dutch A0
Empathy map NL Dutch A0Empathy map NL Dutch A0
Empathy map NL Dutch A0
 

Plus de Adilson Chicória

Design Sprints side-by-side service design sprints vs google venture sprints
Design Sprints side-by-side service design sprints vs google venture sprintsDesign Sprints side-by-side service design sprints vs google venture sprints
Design Sprints side-by-side service design sprints vs google venture sprintsAdilson Chicória
 
Panel Design Thinking and World Economic Forum report The Future of Jobs
Panel Design Thinking and World Economic Forum report The Future of JobsPanel Design Thinking and World Economic Forum report The Future of Jobs
Panel Design Thinking and World Economic Forum report The Future of JobsAdilson Chicória
 
2012 IBM University Training Initiative
2012 IBM University Training Initiative2012 IBM University Training Initiative
2012 IBM University Training InitiativeAdilson Chicória
 
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...Adilson Chicória
 
Entendendo e Aplicando IBM Design Thinking
Entendendo e Aplicando IBM Design ThinkingEntendendo e Aplicando IBM Design Thinking
Entendendo e Aplicando IBM Design ThinkingAdilson Chicória
 
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015Adilson Chicória
 
Acelerando Startups com Design Thinking Sprints
Acelerando Startups com Design Thinking SprintsAcelerando Startups com Design Thinking Sprints
Acelerando Startups com Design Thinking SprintsAdilson Chicória
 
Design Thinking Workshop #TheDevConf Floripa 2015
Design Thinking Workshop #TheDevConf Floripa 2015Design Thinking Workshop #TheDevConf Floripa 2015
Design Thinking Workshop #TheDevConf Floripa 2015Adilson Chicória
 
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias  TDC 2015Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias  TDC 2015
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015Adilson Chicória
 
Good design is good business - TDC 2015
Good design is good business - TDC 2015Good design is good business - TDC 2015
Good design is good business - TDC 2015Adilson Chicória
 
Co-criando Momentos de Vida by Design
Co-criando Momentos de Vida by DesignCo-criando Momentos de Vida by Design
Co-criando Momentos de Vida by DesignAdilson Chicória
 
IBM Design Thinking - nano - Workshop @Sprint Collaboration Day
 IBM Design Thinking - nano - Workshop  @Sprint Collaboration Day IBM Design Thinking - nano - Workshop  @Sprint Collaboration Day
IBM Design Thinking - nano - Workshop @Sprint Collaboration DayAdilson Chicória
 
Modelo de Negócio de Concessionária Saneamento
Modelo de Negócio de Concessionária SaneamentoModelo de Negócio de Concessionária Saneamento
Modelo de Negócio de Concessionária SaneamentoAdilson Chicória
 
Business Model Templates English version 1.3
Business Model Templates English version 1.3 Business Model Templates English version 1.3
Business Model Templates English version 1.3 Adilson Chicória
 
Templates Modelagem de Negócios
Templates Modelagem de NegóciosTemplates Modelagem de Negócios
Templates Modelagem de NegóciosAdilson Chicória
 

Plus de Adilson Chicória (18)

Design Sprints side-by-side service design sprints vs google venture sprints
Design Sprints side-by-side service design sprints vs google venture sprintsDesign Sprints side-by-side service design sprints vs google venture sprints
Design Sprints side-by-side service design sprints vs google venture sprints
 
Panel Design Thinking and World Economic Forum report The Future of Jobs
Panel Design Thinking and World Economic Forum report The Future of JobsPanel Design Thinking and World Economic Forum report The Future of Jobs
Panel Design Thinking and World Economic Forum report The Future of Jobs
 
2012 IBM University Training Initiative
2012 IBM University Training Initiative2012 IBM University Training Initiative
2012 IBM University Training Initiative
 
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
 
Entendendo e Aplicando IBM Design Thinking
Entendendo e Aplicando IBM Design ThinkingEntendendo e Aplicando IBM Design Thinking
Entendendo e Aplicando IBM Design Thinking
 
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
 
IBM Design: Design at Scale
IBM Design: Design at ScaleIBM Design: Design at Scale
IBM Design: Design at Scale
 
Acelerando Startups com Design Thinking Sprints
Acelerando Startups com Design Thinking SprintsAcelerando Startups com Design Thinking Sprints
Acelerando Startups com Design Thinking Sprints
 
Design Thinking Workshop #TheDevConf Floripa 2015
Design Thinking Workshop #TheDevConf Floripa 2015Design Thinking Workshop #TheDevConf Floripa 2015
Design Thinking Workshop #TheDevConf Floripa 2015
 
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias  TDC 2015Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias  TDC 2015
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015
 
Good design is good business - TDC 2015
Good design is good business - TDC 2015Good design is good business - TDC 2015
Good design is good business - TDC 2015
 
Na Trilha da Serendipidade
Na Trilha da Serendipidade Na Trilha da Serendipidade
Na Trilha da Serendipidade
 
Co-criando Momentos de Vida by Design
Co-criando Momentos de Vida by DesignCo-criando Momentos de Vida by Design
Co-criando Momentos de Vida by Design
 
IBM Design Thinking - nano - Workshop @Sprint Collaboration Day
 IBM Design Thinking - nano - Workshop  @Sprint Collaboration Day IBM Design Thinking - nano - Workshop  @Sprint Collaboration Day
IBM Design Thinking - nano - Workshop @Sprint Collaboration Day
 
Modelo de Negócio de Concessionária Saneamento
Modelo de Negócio de Concessionária SaneamentoModelo de Negócio de Concessionária Saneamento
Modelo de Negócio de Concessionária Saneamento
 
Business Model Templates English version 1.3
Business Model Templates English version 1.3 Business Model Templates English version 1.3
Business Model Templates English version 1.3
 
Templates Modelagem de Negócios
Templates Modelagem de NegóciosTemplates Modelagem de Negócios
Templates Modelagem de Negócios
 
Empathy Map Poster pt-Br
Empathy Map Poster pt-BrEmpathy Map Poster pt-Br
Empathy Map Poster pt-Br
 

Dernier

How The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K SubscribersHow The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K SubscribersFlyyx Tech
 
Green Innovations: Wristbands Ireland's Eco-Friendly Products
Green Innovations: Wristbands Ireland's Eco-Friendly ProductsGreen Innovations: Wristbands Ireland's Eco-Friendly Products
Green Innovations: Wristbands Ireland's Eco-Friendly ProductsWristbands Ireland
 
Business Models and Business Model Innovation
Business Models and Business Model InnovationBusiness Models and Business Model Innovation
Business Models and Business Model InnovationMichal Hron
 
CORPORATE SOCIAL RESPONSIBILITY - FINAL REQUIREMENT.pdf
CORPORATE SOCIAL RESPONSIBILITY - FINAL REQUIREMENT.pdfCORPORATE SOCIAL RESPONSIBILITY - FINAL REQUIREMENT.pdf
CORPORATE SOCIAL RESPONSIBILITY - FINAL REQUIREMENT.pdfLouis Malaybalay
 
Optimize Your CRM Customization and Beyond
Optimize Your CRM Customization and BeyondOptimize Your CRM Customization and Beyond
Optimize Your CRM Customization and BeyondBoundify
 
Strategic Resources Corporate Presentation - March 2024 Update
Strategic Resources Corporate Presentation - March 2024 UpdateStrategic Resources Corporate Presentation - March 2024 Update
Strategic Resources Corporate Presentation - March 2024 UpdateAdnet Communications
 
Benihana of Tokyo case study11111111.pdf
Benihana of Tokyo case study11111111.pdfBenihana of Tokyo case study11111111.pdf
Benihana of Tokyo case study11111111.pdfjavenxxx01
 
Olympus 38DL Plus Ultrasonic Thickness Gauge
Olympus 38DL Plus Ultrasonic Thickness GaugeOlympus 38DL Plus Ultrasonic Thickness Gauge
Olympus 38DL Plus Ultrasonic Thickness GaugeStephenKim86
 
pitchdeck ORPC 2019 data info turine.pdf
pitchdeck ORPC 2019 data info turine.pdfpitchdeck ORPC 2019 data info turine.pdf
pitchdeck ORPC 2019 data info turine.pdflebob12
 
Record of Module Forensic photography in
Record of Module Forensic photography inRecord of Module Forensic photography in
Record of Module Forensic photography inalexademileighpacal
 
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptxStreamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptxPaulBryant58
 
Unleashing the Power of Fandom: A Short Guide to Fan Business
Unleashing the Power of Fandom: A Short Guide to Fan BusinessUnleashing the Power of Fandom: A Short Guide to Fan Business
Unleashing the Power of Fandom: A Short Guide to Fan Businesstompeter3736
 
ICv2 Hobby Games White Paper 2024 - State of the Industry
ICv2 Hobby Games White Paper 2024 - State of the IndustryICv2 Hobby Games White Paper 2024 - State of the Industry
ICv2 Hobby Games White Paper 2024 - State of the IndustryDennisViau
 
The 10 Most Influential Women Making Difference In 2024.pdf
The 10 Most Influential Women Making Difference In 2024.pdfThe 10 Most Influential Women Making Difference In 2024.pdf
The 10 Most Influential Women Making Difference In 2024.pdfInsightsSuccess4
 
L-1 VISA Business (Plan Sample) - Plan Writers
L-1 VISA Business (Plan Sample) - Plan WritersL-1 VISA Business (Plan Sample) - Plan Writers
L-1 VISA Business (Plan Sample) - Plan WritersPlan Writers
 
10 Tips for Great Teams CSUN Conference 2024
10 Tips for Great Teams CSUN Conference 202410 Tips for Great Teams CSUN Conference 2024
10 Tips for Great Teams CSUN Conference 2024Nate Evans
 
Young Woman Entrepreneur - Kaviya Cherian
Young Woman Entrepreneur - Kaviya CherianYoung Woman Entrepreneur - Kaviya Cherian
Young Woman Entrepreneur - Kaviya CherianCDEEPANVITA
 
PHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 FinalPHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 FinalPanhandleOilandGas
 
The Smart Bridge Interview now Veranda Learning
The Smart Bridge Interview now Veranda LearningThe Smart Bridge Interview now Veranda Learning
The Smart Bridge Interview now Veranda LearningNaval Singh
 

Dernier (20)

How The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K SubscribersHow The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K Subscribers
 
Green Innovations: Wristbands Ireland's Eco-Friendly Products
Green Innovations: Wristbands Ireland's Eco-Friendly ProductsGreen Innovations: Wristbands Ireland's Eco-Friendly Products
Green Innovations: Wristbands Ireland's Eco-Friendly Products
 
WAM Corporate Presentation Mar 12 2024.pdf
WAM Corporate Presentation Mar 12 2024.pdfWAM Corporate Presentation Mar 12 2024.pdf
WAM Corporate Presentation Mar 12 2024.pdf
 
Business Models and Business Model Innovation
Business Models and Business Model InnovationBusiness Models and Business Model Innovation
Business Models and Business Model Innovation
 
CORPORATE SOCIAL RESPONSIBILITY - FINAL REQUIREMENT.pdf
CORPORATE SOCIAL RESPONSIBILITY - FINAL REQUIREMENT.pdfCORPORATE SOCIAL RESPONSIBILITY - FINAL REQUIREMENT.pdf
CORPORATE SOCIAL RESPONSIBILITY - FINAL REQUIREMENT.pdf
 
Optimize Your CRM Customization and Beyond
Optimize Your CRM Customization and BeyondOptimize Your CRM Customization and Beyond
Optimize Your CRM Customization and Beyond
 
Strategic Resources Corporate Presentation - March 2024 Update
Strategic Resources Corporate Presentation - March 2024 UpdateStrategic Resources Corporate Presentation - March 2024 Update
Strategic Resources Corporate Presentation - March 2024 Update
 
Benihana of Tokyo case study11111111.pdf
Benihana of Tokyo case study11111111.pdfBenihana of Tokyo case study11111111.pdf
Benihana of Tokyo case study11111111.pdf
 
Olympus 38DL Plus Ultrasonic Thickness Gauge
Olympus 38DL Plus Ultrasonic Thickness GaugeOlympus 38DL Plus Ultrasonic Thickness Gauge
Olympus 38DL Plus Ultrasonic Thickness Gauge
 
pitchdeck ORPC 2019 data info turine.pdf
pitchdeck ORPC 2019 data info turine.pdfpitchdeck ORPC 2019 data info turine.pdf
pitchdeck ORPC 2019 data info turine.pdf
 
Record of Module Forensic photography in
Record of Module Forensic photography inRecord of Module Forensic photography in
Record of Module Forensic photography in
 
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptxStreamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
Streamlining Your Accounting A Guide to QuickBooks Migration Tools.pptx
 
Unleashing the Power of Fandom: A Short Guide to Fan Business
Unleashing the Power of Fandom: A Short Guide to Fan BusinessUnleashing the Power of Fandom: A Short Guide to Fan Business
Unleashing the Power of Fandom: A Short Guide to Fan Business
 
ICv2 Hobby Games White Paper 2024 - State of the Industry
ICv2 Hobby Games White Paper 2024 - State of the IndustryICv2 Hobby Games White Paper 2024 - State of the Industry
ICv2 Hobby Games White Paper 2024 - State of the Industry
 
The 10 Most Influential Women Making Difference In 2024.pdf
The 10 Most Influential Women Making Difference In 2024.pdfThe 10 Most Influential Women Making Difference In 2024.pdf
The 10 Most Influential Women Making Difference In 2024.pdf
 
L-1 VISA Business (Plan Sample) - Plan Writers
L-1 VISA Business (Plan Sample) - Plan WritersL-1 VISA Business (Plan Sample) - Plan Writers
L-1 VISA Business (Plan Sample) - Plan Writers
 
10 Tips for Great Teams CSUN Conference 2024
10 Tips for Great Teams CSUN Conference 202410 Tips for Great Teams CSUN Conference 2024
10 Tips for Great Teams CSUN Conference 2024
 
Young Woman Entrepreneur - Kaviya Cherian
Young Woman Entrepreneur - Kaviya CherianYoung Woman Entrepreneur - Kaviya Cherian
Young Woman Entrepreneur - Kaviya Cherian
 
PHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 FinalPHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 Final
 
The Smart Bridge Interview now Veranda Learning
The Smart Bridge Interview now Veranda LearningThe Smart Bridge Interview now Veranda Learning
The Smart Bridge Interview now Veranda Learning
 

Empathy Map Poster

  • 1. Designed for: Designed by: Business Model - The Empathy Map Date: Customer Perspective: Interation: What does she THINK and FEEL? what really counts major preoccupations worries & aspirations What does she What does she SEE? HEAR? what friends say environment friends what the markets offers what boss says what influences say What does she SAY and DO ? attitude in public appearance behavior towards others PAIN GAIN fears, frustrations, obstacles “wants”/needs, measures of success, obstacles www.XPLANE.com Adapted from XPLANE. XPlane.com