1. ADRIENNE CAROTHERS
7525 Quailwood Drive Apt. B, Charlotte, NC 28226 C:(704) 615-5913 ace2566@gmail.com
Professional Summary
Early Intervention Coordinator with experience supporting 15 therapists in a busy medical office.
Expertise includes verifying insurance coverage, records reviewing and schedule maintenance.
Administrative assistant experiences include; registering patients, scheduling appointments,
recording and preparing filing patient medical records.
Responsibilities also include entering data quickly and accurately along with providing the client
with an excellent customer service experience.
Skill Highlights
 Maintains strict confidentiality
 Strong planning skills
 Technical expertise
 Patient-focused care
 Strong work ethic
 Team player with positive attitude
 Deadline-driven
 Good written communication
 Exercises good judgment
 Electronic Medical Record (EMR)
software
 Medical Manager Software
 ICD-9 coding
 CPT and HCPCS coding
 HIPAA compliance
Experience
 Opening and closing the medical office, effectively managing a multi-line phone system,
greeting all patients, confirming patient demographics, collecting copays and verifying
insurance.
 Acquiring insurance verification, pre-certification/pre-authorizations and reviewing benefits
and eligibility.
 Entering data into the EMR system efficiently and without errors and collaborating closely with
other departments to resolve claims issues.
 Preparing and attaching all required claims documentation including referrals, treatment plans
or other required correspondence to reduce incidence of denials.
 Prepared patient charts, pre-admissions, consent forms and maintaining strict patient and
physician confidentiality.
Career Chronology
Early Intervention/Intake Coordinator Apr 2014 to Current
Mélange Health Solutions - Charlotte, NC
Benefits Specialist Aug 2011 to Feb 2012
Aon Hewitt – Charlotte, NC
Exceptional Children‘s Teacher Assistant Aug 1998 to June 2011
Charlotte Mecklenburg Schools - Charlotte, NC
Education and Training
College Diploma, Medical Office Administration 2014
Brookstone College of Business Charlotte, NC, US
Coursework in Healthcare Management
President's Honor Award (4.0)
A/B Honor Roll
Perfect Attendance
3.8 Overall GPA