1. Improving Role
plays
Customer
Service Group Discussion of
through the issues
development discovery
of methods
of learning
interpersonal
skills
Workshop
facilitating Selection of relevant
Recognition of benefits of constructivist words and images
multimedia learning approaches to
learning
Integrate word
based and
image based
representation
Organising
Implementation of new
selected
technology (Multimedia
words and
Learning)
images
Check if
multimedia
and design Monitor and
principles control new
have been implementations
used to Measuring and
over time as well
address evaluating the
as a follow up of
workplace success of
employee and
issues training
customer
feedback