"Employees first customer second"Business Classics Presentation

1. BUSINESS CLASSIC PRESENTATION
By TEAM FEDEX:-
Alok,Anshuman,Saurabh

2. Vineet Nayar & HCL

3. Need to change
When to change ?
Why to change ?
What level of change ?
Risks while changing ?

4. The Problem
POINT B
POINT A

5. Mirror: Mirror
• Excuse Culture
• Praising the Past
• Gen-X were not given preference
• Three Groups(T , L , F)
• The pyramid got inverted

6. Trust Through Transparency
• To create transparency and trust by
a) Making financial data open to all
b) U&I Portal
• To compete with the Global Players
a) As market was too large ($500 billion)
b) Customers want transparency and collaboration
The first deal was Autodesk in November 2005.

7. Inverting the Pyramid
Victory – Still not got
Shift Focus from product to
Customers
People were running from there
responsibilities
Making people more accountable in
the hierarchy

8. Inverting the Pyramid
Ways to Reverse the
Accountability:-

9. HCL Employee First initiative
reveals how innovation
can apply to organization
systems as well.

10. Recasting the Role of CEO

11. FIND UNDERSTANDING IN MISUNDERSTANDING
(1) It wont work when times get tough
(2) We don’t need because time is good
(3) Customer will never see the value
(4) Implementation requires large scale
initiatives
(5) This has nothing to do with
performance

12. SOME FACTS

13. VISIT US
http://www.hcl.in/employeesfirst.asp