2. About Us
What We Offer
What We Have Done
• Only Patient Safety firm in
Nigeria
Hospital Reengineering and
Outsourced Management
• Healthcare Quality
Management
Hospital Process
Improvement Advisory
• Healthcare Business
Development
Hospital Quality
Management Advisory
Care Coordination Trainings
• Health Insurance Advisory
Patient Safety Trainings
Health Insurance Advisory
3. Evolution
2009- Aesculapius VNProject Management
Firm part time
2010- Project
Management and Lean
Six Sigma Training and
Advisory full time
2014:TargetsHQI Web Portal uptake
across different
Application platforms
2013 Lagos State Patient Safety and Food
Safety Consultants
The AGPMPN Quality Program
Beta testing for HQI Patient
Satisfaction Module-Q4,2013
2011- Started
developing HQI
part time
2012 AVN Consulting
Aesculapius Healthcare
Consultants (AHC),
TeamSTEPPS Master
Trainer at Duke Health
System, Durham
5. Nigerian Experience
• Assessment conducted by HMOs for Provider
Hospitals
• No National Assessment tool like JHACO,
COHSASA, NIAZ
• No Tool for Patient to Assess Hospitals
6. Analysing Hospital Outcomes
• Numerous Inputs into the
Healthcare System: Funds,
People, Equipment
• Difficulty in assessing Output
• Lack of International Standard
Evaluation Tool to assess
Output
• Lack of defined Quality
Management Standards for
Hospitals
Benchmark Outputs and
Processes against
International Healthcare
Standards
Develop Tools to optimize
Results and improve
Quality from present
Funding
Develop Tools that
Empower Patients
regarding their care
7.
8. Clinical Performance Standards in Nigeria
Developmental Partners –USAID, Maternal and Child
Health Integrated Program (MCHIP), JHPIEGO, access
• Performance Standards for Emergency Obstetric and
Newborn Care (EmONC) in Kano, Katsina and
Zamfara States
• Performance Standards for Malaria in Pregnancy
(MIP) Program in Akwa Ibom State
• Performance Standards for Family Planning in Nigeria
9. Quality Framework for Monitoring Outcomes
(Donabeldian)
Glickman S W et al. Int J
Qual Health Care
2007;19:341-348
11. Thinking Solutions
Crowdsourcing- to improve Healthcare Quality
and Patient Safety
Transforming
Generation Y/ Internet
savvy Patients into
Change Agents by
providing Tools to
participate in
Healthcare Outcomes
Process of getting work done by a crowd of People, usually online
12. Hospital Quality Index (HQI)
• Support Standardization and
Accreditation
• Independent Quality
Assurance Tool for
Healthcare Stakeholders
• Rate Healthcare Facilities
based on Patient
Perceptions
• Performance-based
Healthcare Standards with
clear Outcomes .
• Healthcare Standards
delivered in an Innovative
Web-based solution.
• Rating creates Friendly
Competition
15. Improve Performance by
establishing Optimal
Achievement Goals
Healthcare gains of Health
Policies and Funding can
be objectively determined
Initiate Friendly Competition
amongst Hospitals
Benefits
of HQI
Standardize Healthcare
Service Delivery
Healthcare Costs Reduction with
increased Service Efficiency and
Effectiveness
Showcase Good Hospitals
Strengthen the public’s
confidence in quality of
Comparative Rating of
healthcare
Hospitals.
Improvement of Healthcare
Service Delivery
Objective Assessment of
Hospitals
17. Why Us?
Because We Can, Passion & Interest
Independence
Stability
• Such Tools should be consistently assessed and updated in a timely
way, hence ?Government
Conflict
• Third-party assessment like HQI gives better guarantee of Continuity
and Independence.
Public Trust
• Major Users like Corporate Organizations and the Public will trust
Independent Assessments more.
18. • Through policy
decisions such as
recognition
Providing leverage, e.g. by
giving preference to highscoring facilities, such as in
recognition and patronage
Government Can Help
Use PERFORMANCE as a
criterion in its own funding
decisions, e.g. in capital and
recurrent expenditure.
Provide financial support for
continuing development of HQI
19. Aiding Uptake of HQI
Intuitive Web Portal
Appropriate Technology- Smartphones and Tablets
Visible Effort at Rating
Industry Stakeholders- HMOs, Governments, Patient
Groups etc.
20. Sustaining HQI
• Freely available online.
• Blackberry, Android, Windows and Apple
Applications
Options for Sustainability Challenge
Users pay for Applications?
Hospital pay for Evaluation Reports?