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@agatestudio

Unleashing the Potential of
Consultative Selling
(from a book by Richard Grehalva )

Shieny Aprilia
Solution Guild Master
Agate Studio

@shienchou
@agatestudio

Consultative Selling?

@shienchou
@agatestudio

Top 5 Sales Myths
• You think you sell?
• Selling is an art
• Sales people who are “Good Talkers” with a “Great
Pitch” win the most
• Selling is close, close, and close
• You can actually sell B2B & B2C

@shienchou
@agatestudio

Sales Mapping
• Connecting the dots of:
–
–
–
–
–

Best Practices from the top performing sales people
Communication Skills
Strategy & Tactics
Sales Project Management
An Effective Presentation

@shienchou
@agatestudio

Rapport
• The foundation of communication
– It creates a state of mutual trust and respect existing
between two or more people

@shienchou
@agatestudio

Record – Listening with a Purpose
• Do you spend more time talking than listening?
• Do you come up with a response in your head before they finish
speaking?
• Are you eager to talk about your solution?
• Do you daydream while your prospect or client is talking?
• Do you jump in and finish their questions?
• Do you ask so many questions, the client or prospect does not have
time to think and answer them?
• Do you make a judgment about what is said before the speaker has
finished?
• Do you answer a question with a question?
• Do you frequently interrupt?
• Are you quick to provide advice even when not asked?

@shienchou
@agatestudio

Release – Problem & Result
• P+R=S
• Why do People Buy?
– Want
– Way
– Will

@shienchou
@agatestudio

Replace - The Solution Gap
• The gap table

@shienchou
@agatestudio

Replace – The Solution Gap (2)
• Gap analysis table – what will the competition do?

@shienchou
@agatestudio

Replace – The Solution Gap (3)
• Winning Tactics
–
–
–
–

Big Bad and Bold
Change the Game
Let’s Team Up… Partner
Wait

• Unique Selling Points
–
–
–
–

The problem is …,
This is causing you not to get …,
What we will do is …,
Success will be measured by …

@shienchou
@agatestudio

Remember
• Remember how your clients buy

@shienchou
@agatestudio

Presentation
• Present P + R = S
• Top 5 mistakes of presentation
–
–
–
–
–

Bad Attitude
No Planning
Little or No Preparation
Word Presentations
Disconnected from Audiences

@shienchou
@agatestudio

Winning Presentation
• What do you want me to do?
• Do you understand what I need?
– Who is coming?
– WIIFM

• Why are you in business? (are you qualified and do you have the
experience to solve my problem?)
• Why you are here?
• Do you understand the problem?
• How will you solve the problem?
• How will I know you solved the problem?
• What makes you different?
• A call to action
• What language are they speaking?
• Rehearse and record

@shienchou

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Unleashing the potential of Consultative Selling by Shieny Aprilia

  • 1. @agatestudio Unleashing the Potential of Consultative Selling (from a book by Richard Grehalva ) Shieny Aprilia Solution Guild Master Agate Studio @shienchou
  • 3. @agatestudio Top 5 Sales Myths • You think you sell? • Selling is an art • Sales people who are “Good Talkers” with a “Great Pitch” win the most • Selling is close, close, and close • You can actually sell B2B & B2C @shienchou
  • 4. @agatestudio Sales Mapping • Connecting the dots of: – – – – – Best Practices from the top performing sales people Communication Skills Strategy & Tactics Sales Project Management An Effective Presentation @shienchou
  • 5. @agatestudio Rapport • The foundation of communication – It creates a state of mutual trust and respect existing between two or more people @shienchou
  • 6. @agatestudio Record – Listening with a Purpose • Do you spend more time talking than listening? • Do you come up with a response in your head before they finish speaking? • Are you eager to talk about your solution? • Do you daydream while your prospect or client is talking? • Do you jump in and finish their questions? • Do you ask so many questions, the client or prospect does not have time to think and answer them? • Do you make a judgment about what is said before the speaker has finished? • Do you answer a question with a question? • Do you frequently interrupt? • Are you quick to provide advice even when not asked? @shienchou
  • 7. @agatestudio Release – Problem & Result • P+R=S • Why do People Buy? – Want – Way – Will @shienchou
  • 8. @agatestudio Replace - The Solution Gap • The gap table @shienchou
  • 9. @agatestudio Replace – The Solution Gap (2) • Gap analysis table – what will the competition do? @shienchou
  • 10. @agatestudio Replace – The Solution Gap (3) • Winning Tactics – – – – Big Bad and Bold Change the Game Let’s Team Up… Partner Wait • Unique Selling Points – – – – The problem is …, This is causing you not to get …, What we will do is …, Success will be measured by … @shienchou
  • 11. @agatestudio Remember • Remember how your clients buy @shienchou
  • 12. @agatestudio Presentation • Present P + R = S • Top 5 mistakes of presentation – – – – – Bad Attitude No Planning Little or No Preparation Word Presentations Disconnected from Audiences @shienchou
  • 13. @agatestudio Winning Presentation • What do you want me to do? • Do you understand what I need? – Who is coming? – WIIFM • Why are you in business? (are you qualified and do you have the experience to solve my problem?) • Why you are here? • Do you understand the problem? • How will you solve the problem? • How will I know you solved the problem? • What makes you different? • A call to action • What language are they speaking? • Rehearse and record @shienchou