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Towards a sound international insurance group,
excelling in partnerships in Europe and Asia

CEO presentation
Agenda

1. Fortis today
2. Fortis going forward
3. Conclusion

FORTIS I 9/25/2009 I page 2
Fortis in a nutshell

FII**

Gross inflow***
Life
Non-Life

3,554
2,746
808

2,369
1,792
577

n.a.

5,923
4,538
1,385

Net profit***
Life
Non-Life

195
173
22

33
11
22

658

886

Total capital***

3,736

2,244

2,518

8,498

Embedded value*** (end ‘08)

3,816

1,106

n.a.

4,922

46.4

22.1

n.a.

68.5

Funds under Management****

*
**
***
****

AG Insurance at 100% until 13 May 2009, thereafter 75%
FII is Fortis Insurance International at 100%
In EUR mio
In EUR bn
FORTIS I 9/25/2009 I page 3

General

Total

AG Insurance*

End June 2009
Fortis is a solid mid-sized insurance group
Company
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

2008 Global Gross Inflow (EUR bn)

Solvency ratio***

51% / 49%
68% / 32%

159%
133%
125%
146%
257%
180%
137%
237%
183%
n.a.
176%
n.a.
266%
128%
128%
n.a.
233% **
n.a.
155%
130%

89
85

Allianz
Axa
Generali
Aviva
ING
Zurich
CNP
Prudential
Aegon
Crédit Agricole
Eureko
Talanx
Munich Re
Groupama
BNP Paribas
Mapfre
Fortis*
Covea
Swiss Life
Fonsai

% Life / Non-Life

69
45
44
37
28
24
22
22
19
19
17
16
15
14
12
12
12
12

68% / 32%
67% / 33%
89% / 11%
37% / 63%
83% / 17%
100% / 88% / 12%
83% / 17%
22% / 78%
45% / 55%
66% / 34%
31% / 69%
89% / 11%
24% / 76%
75% / 25%
26% / 74%
100% / 37% / 63%

* On a consolidated basis; EUR 15 bn when including equity associates on a 100% basis
** Solvency ratio of insurance activities
*** As of H1 09 except for BNP Paribas and Aegon as of FY 08
FORTIS I 9/25/2009 I page 4

Source: Company Data
European insurance activities in a nutshell
UK (100%):
Life + Non-Life
Inflow* FY 08: 954;
H1 09: 452
# 3 car insurer
(in # policies)

Germany (100%)
Start-up in 2007
Credit Life and Unit Linked products

Russia (100%)
Start-up in 2007
Term life/savings

Belgium (75%):
Life + Non-Life
Inflow* FY 08: 6,283;
H1 09: 3,554
# 1 insurer
25% market share

Ukraine (100%)
Acquisition #7 life Insurer in 2006,
180,000 customers
Life

Luxemburg
(50% Life; 100% Non-Life):
Life + Non-Life
Inflow* FY 08: 1,055; H1 09: 288
Market share of 11%

Turkey (100%):
Life
Inflow* FY 08: 82; H1 09: 35

France (100%):
Life
Inflow* FY 08: 433;
H1 09: 153

Portugal (51%):
Life + Non-Life
Inflow* FY 08: 2,430;
H1 09: 1,282
16% market share in Life
Market leader in pension funds

Italy (50%)
Joint acquisition with BNP Paribas
Assurances in 2009 (not closed
yet)
Non-Life

Inflow = inflow (Life) or GWP (Non-Life) 2008 in EUR mio, based on 100%; nr = market ranking; %= % Fortis ownership
FORTIS I 9/25/2009 I page 5
Asian insurance activities in a nutshell
China (Taiping Life, 24.9%)
JV Cooperation started
in FY 01
Life
Inflow* FY 08: 1,850; H1 09: 1,228
# 6 Life insurer

India (IDBI Fortis, 26%)
Start-up launched in FY 08
Life

Thailand (Muang Thai Fortis, 40% Life, 15% Non-Life)
JV Cooperation in FY 04
Life + Non-Life
Inflow* FY 08: 426; H1 09: 277
# 3 Life insurer
# 5 Non-Life insurer

Hong Kong (Fortis Insurance Company
Asia, 100%)
Acquired in FY 07
Life
Inflow* FY 08: 282; H1 09: 141
2.5% New business market share;
overall 2%

Malaysia (Mayban Fortis / eTiQa, 31%)
JV Cooperation started in FY 01
Life + Non-Life
Inflow* FY 08: 626; H1 09: 444
# 1 new business Life insurer
# 1 in Banca, Takaful and Non-Life

Inflow = inflow (Life) or GWP (Non-Life) 2008 in EUR mio, based on 100%; nr = market ranking; %= % Fortis ownership
FORTIS I 9/25/2009 I page 6
Key forces of Fortis

Very well balanced insurance portfolio with Life
and Non-Life, mature and growth markets
Very strong position in Belgium
Strong partnerships in key markets with
leading partners
Pro-active management of investment portfolio
Strong capital base

FORTIS I 9/25/2009 I page 7
Resilience of commercial franchise in difficult economic environment

H1/H1

H1/H2

H1 08

H2 08

H1 09

Life
Non-Life

3.5
2.7
0.8

2.8
2.1
0.7

3.5
2.7
0.8

2%
2%
4%

26%
29%
17%

International
Life
Non-Life

4.4
3.6
0.8

3.9
3.2
0.7

4.4
3.6
0.8

(1%)
(1%)
(3%)

11%
12%
5%

Total inflow (non-consolidated companies at 100%)

7.9

6.7

7.9

0%

17%

Of which non-consolidated joint ventures
Life
Non-Life

1.6
1.4
0.2

1.4
1.3
0.1

2.0
1.8
0.2

26%
27%
19%

37%
38%
36%

68.0

65.9

68.5

1%

4%

EUR bn
Belgium

Funds under Management (consolidated basis)

FORTIS I 9/25/2009 I page 8
Fortis is strong in Life and Non-Life, with focus on product innovation

Fortis premium inflow, 2008* (%)

A mix of Life & Non-Life:
Reduces volatility in earnings and provides cross-selling
opportunities
Fortis has deep expertise in retail Life:
Majority of Fortis business
Majority of sales through bank channel, for which Life is
preferred product

25% Non-Life

Fortis has strong capabilities in retail Non-Life:
Excellent and exportable know-how in UK and Belgium
Emerging interest from banks to expand selling non-life
Affinity channel in UK well positioned to sell non-life
75% Life

In Belgium Fortis is strong in Employee Benefits:
Fortis has significant expertise and scale which results in a
sustainable position
Continued focus on product innovation:
Fortis has a tradition of leadership in product innovation,
with emphasis on customer needs and cost leadership

* Pro rata for non consolidated companies
FORTIS I 9/25/2009 I page 9
Fortis maintained its leading position in Belgium…
FY 06

Life inflow Belgium (EUR mio) FY 06 - FY 08

FY 07

FY 08

134

% CAGR ‘06-’08

113

7,000
6,000
5,000

4,831

4,000
2,574

3,000

2,789

2,353

2,000
945

1,000
0

AG
Insurance
-6%

AXA

KBC

Dexia

ING

-6%

-7%

+10%

-18%

637
Allianz

Mercator Federale

+3%

Ethias

P&V

Generali

Ethias

P&V

Generali

+2%

Non-Life GWP Belgium (EUR mio) FY 06 – FY 08

2,500
2,000
1,500

2,143
1,471
935

1,000
500
0

422

386

AXA

AG
Insurance

KBC

Dexia

Allianz

+1%

+7%

+5%

+7%

+4%

FORTIS I 9/25/2009 I page 10

327

131

Mercator Federale
-3%

-14%

57
ING
… largely unaffected by recent events
Overview of gross inflow H1 09 vs. H1 08, AG Insurance vs. Belgium market
Life

Inflow per distribution channel (EUR mio)

2007 market shares (based on BGAAP annual accounts)

Individual Life

(22.5%) Others

Non-Life

1,971

Workmen’s Comp

117

(27.7%) AG Insurance

Group Life

1,630
116

(11.6%) Dexia

Health Care

(13.9%) Ethias
1,206

(11.8%) KBC

60

(13.9%) AXA -incl. Winterthur
1.854

Non-Life
2007 market shares (based on BGAAP annual accounts)

929
59

495

1.514

654
110

531

522

633
102

544

(22.1%) AXA -incl. Winterthur
651

(34.4%) Others

348

(14.3%) AG Insurance

(9.3%) KBC
FORTIS I 9/25/2009 I page 11

(13.9%) Ethias

H1 08 H1 09

H1 08 H1 09

Bank

(6%) P&V

H1 08 H1 09

Broker

Employee
Benefits
Fortis has developed strong partnerships with leading partners
Distribution mix and distribution partners, selected entities
Belgium

Bank & Bank Agents
Portugal

UK

Brokers/
Intermediaries/ IFA’s
Affinities
Other

Bank Partner:
BNP Paribas
Fortis
Partner
Position:

#1

#1 in retail

China

Thailand

Distribution through
various leading
banks
Partner
Position:

Top 5

Bank Partner:
Millenniumbcp

Various affinity partners,
e.g. Marks & Spencer
#2
Malaysia

Bank Partner:
Kasikorn Bank

#3

Bank Partner:
Maybank
#1

Through partnerships, Fortis leverages its distribution capacity
FORTIS I 9/25/2009 I page 12
Value creation in Fortis Insurance
EUR mio

Examples of Value creation in Insurance

Embedded value
development at TaiPing*
(in bn HKD)

VANB
at TaiPing
(in mio HKD)**

Embedded value
development at
Millenniumbcp* (in EUR mio)

VANB
at Millenniumbcp
(in EUR mio)**

8.5
995

4.6

626

865

FY 06

FY 08

FY 08

53

FY 06

FY 08

* Embedded value at 100%; Taiping under local methodology; HKD/EUR 0.0873 at 22 September 2009
** VANB at 100%
FORTIS I 9/25/2009 I page 13

FY 08
A pro-active management of the Investment Portfolio….
Fortis Investment Portfolio, 30 June 2009

Insurance Investment Portfolio (EUR bn)

Ratings fixed income Portfolio (EUR bn)

Total = 51.9

Total = 47.7
0.8
Below Inv grade/Unrated

1.3 RE own use

0.7
BBB

2.0 RE Inv Prop
0.9 Equities

47.7
Fixed Income
Securities

15.1
AAA

20.8
A

10.3
AA
Pro-active approach towards asset mix in 2008,
equity exposure reduced to 2%
92 % of investments invested in fixed income
Well diversified real estate portfolio at amortized cost

FORTIS I 9/25/2009 I page 14

97% bond portfolio single A or higher
Only 2% below investment grade or unrated
Very limited exposure to structured credits
(EUR 437 mio, of which EUR 90 mio in CDOs)
… has resulted in a positive net result in 2008 despite the financial
turmoil
Net profit Fortis, 2006 - 2009 H1 (EUR mio)
AG Insurance*

Insurance International

671
118

562
In 2008, total impact of
investment losses
amounted to EUR 639
mio (AG Insurance
EUR 534 mio, and
Insurance International
EUR 105 mio)

40

553

522

228
33

195
6
2006

2007

* AG Insurance at 100% until 13 May 2009, thereafter 75%
FORTIS I 9/25/2009 I page 15

2008

H1 09

Most Belgian peers
recorded significant
losses, Fortis made a
small profit due to
prudent management of
investment portfolio
Strong capital position: 229% solvency ratio of Insurance activities,
EUR 1.3 bn discretionary capital* in General Account
Solvency Capital (Actual)
Required Regulatory minimum (Minimum)

EUR bn, 30 June ‘09

EUR 3.4 bn
above Minimum

Capital
Contingent liquidity requirements

EUR 1.3 bn
discretionary
capital

6.0

2.5

3.7
2.6
2.2

1.2

1.9

0.7

AG Insurance

Insurance
International

Total
Insurance

194%

327%

229%

FORTIS I 9/25/2009 I page 16

General
Account

Fortis defines discretionary
capital as the lower of the
available cash and total
capital of the General
Account corrected for
(contingent) illiquid assets
and existing investment
commitments
Remaining legacy issues are addressed, aim to extract value

Approach to legacy
issues and litigation

2 separate task forces set up to advise the Board on financial instruments
and litigation issues
Dedicated Ex-co member for legacy issues

Litigation

Litigation remains a contingent liability

Financial instruments

Balance sheet in General Account has been halved since the end of 2008:
‒ EMTN program largely redeemed
‒ Significant reduction of exposure to Fortis Bank (EUR 5.75 bn loan
redeemed)
A task force focusing on potential solutions to optimize the debt structure
and adapt the outstanding liabilities at the General Account

Legacy instruments
from the transactions

Structured Credit Vehicle, Royal Park Investments, investment intact
BNP Paribas call Option: Exploring alternatives to extract maximum value
for Fortis’ shareholders
CASHES, RPN(I): Interest payments are minimal under current market
conditions

Litigation

FORTIS I 9/25/2009 I page 17
Fortis gives proof of a renewed dynamism combined with a
professional corporate culture

Proven capacity to
ensure growth

Proven capacity to
react swiftly to
market needs

Proven capacity to
react pro-cyclically

Proven capacity to
capitalize on existing
partnerships

FORTIS I 9/25/2009 I page 18

Distribution partnership with leading retailer in the UK (Tesco), leveraging
Fortis UK’s cost leadership, #3 position in Motor and experience with
affinities

Ability to adapt product offer in response to changes in the market. In
various markets Life products have been created to anticipate demand for
minimum guarantees in combination with market upside
Investment income was less impacted by decline financial markets than
peers due to a prudent investment policy and a timely reduction of
exposure to riskier asset classes

First initiative with BNP Paribas outside Belgium has been announced
(Italy)
Agenda

1. Fortis today
2. Fortis going forward
3. Conclusion

FORTIS I 9/25/2009 I page 19
The new organizational structure reflects the new Fortis
Executive Committee

Management Committee

Board

CEO
Bart De Smet

Deputy CEO
Bruno Colmant

CFO
Patrick Depovere

Chief Risk Officer
Kurt De Schepper

Belgium
Antonio Cano

UK
Barry Smith

Asia
Dennis Ziengs

Lean structure close to businesses
Deputy CEO in charge of legacy issues

FORTIS I 9/25/2009 I page 20

Continental
Europe
Steven Braekeveldt
Going forward, Fortis will leverage on the basis of its current
strengths and competences

“

FORTIS is a sound
international
insurance group,
excelling in
partnerships
in Europe and Asia

Sound insurance group:
‒ Very long track record in insurance industry
‒ Well capitalized, strong solvency
‒ Conservative risk profile, sound risk management
‒ Solid profitability

Excelling in Partnerships:
‒ A significant number of partnerships with leading distribution
partners (banks, affinity partners, brokers, IFAs, agents)
‒ Structured through distribution agreements or JVs

Strong positions in Europe and Asia:
‒ Leadership position in Belgium
‒ Sustainable positions in attractive markets in Europe and
Asia. These two markets represent 70% of world market in
Life and 53% in Non-Life
‒ Well managed balance between profitability in more mature
markets and value creation in growth markets

FORTIS I 9/25/2009 I page 21
Business priorities have been set

Streamline the portfolio of
insurance activities and address
issues of entities that are lacking
critical size or market position, or
that do not meet the cost of equity
and value creation criteria, possibly
resulting in closing down or disposal
Grow the core entities organically
and small add-on acquisitions,
based on the ability to team up with
different partners, including BNP
Paribas
Optimize the operational
performance of entities that are core

FORTIS I 9/25/2009 I page 22

Acquire new businesses in
attractive markets, meeting strict
strategic and financial criteria
(critical size and market position)
by building on partnerships
expertise

Develop greenfield operations
Fortis will streamline its insurance activities
Following the finalization of the transactions, Fortis has reviewed whether all its entities can meet three key
criteria over time in the different markets it is active in. The three criteria are:
‒ Critical size
The local presence should be such that every entity can compete effectively in its market or niche
Critical size will ensure that each activity is able to comply with Fortis’ quality standards
‒ Meaningful contribution
Each activity should make a meaningful contribution to the insurance earnings
The contribution to the insurance earnings should be significant enough to justify management time
‒ Return in excess of cost of equity
The return of a business will have to exceed the cost of equity, which is estimated to be around 11% today,
while taking into account the specificities of the business
The return of a growth business will also take into consideration the expected value creation
Activities where the strategic and financial objectives (critical size, meaningful contribution and return in excess
of cost of equity) are already met or are expected to be met over time are considered core
Activities not expected to meet these criteria over time are under review and could ultimately be divested or
closed down
Streamlining of the business portfolio will further enhance management focus
Any new organic or external growth opportunity shall also have to meet these three criteria

streamline
FORTIS I 9/25/2009 I page 23
Distribution through partnerships is a key competence of Fortis
and the basis for future growth

Superior Partnership Skills
Partner Selection

Top Level Support

Customer Focus

IT Platform skills

Partners are
leaders in their
market (top 5)
Partners
strongly benefit
from insurance
distribution
Win-Win
relationships

Ability to attract
and retain
appropriate top
talent
Fortis
leverages best
practices
across the
Group such as
ALM
competences

Focus is on
customers, not
on products
Strong
expertise in
how to
leverage the
customer base
(increase share
of wallet)

Align IT
infrastructure
with partner’s
architecture
Make Fortis
favorite partner
and increase
duration of
partnership

Strong partnership values
Long term focus, adaptive to Partner’s need and situation – no “one size fits all”
Strong Capital Position

grow
FORTIS I 9/25/2009 I page 24
Four cases illustrate the partnership strength (1/4)
Portugal’s leading Bank: an exclusive partnership with Fortis for 25 years
Partner Selection
+3 mio
customers
> 1000
branches
Committed to
bancassurance
Portugal:
significant
growth of Life

Top Level Support

Customer Focus

CFO, CCO
supplied by
Fortis
Matching of
organization at
all levels
Fortis in retail
committee

Continuous
monitoring of
customer
behavior
Each of 9
marketing
cycles has 2
insurance
products

IT Platform skills
Insurance core
systems
supplied by JV
All other
systems: by
bank partner,
fully integrated

Results

Insurance sales have soared
Client penetration*: from 30.1% to 33.2%
Resource penetration**: from 22.4% to
26.4%
Average number of policies per client from
2.52 to 2.61

* % of bank clients with insurance products
** % of funds (resources) originating from insurance products
FORTIS I 9/25/2009 I page 25

Client satisfaction has dramatically improved

Client satisfaction with insurance

grow
Four cases illustrate the partnership strength (2/4)
Malaysia's leading Bank: Fortis partner since 2001
Partner Selection
8 mio
customers
334 branches
Largest bank in
Malaysia

Top Level Support

Customer Focus
Integrated
customer file
for 8 mio
Maybank
customers
Strong product
innovation

CFO, CMO,
channel
manager and
asset manager
supplied by
Fortis
Continuous
transfer of
expertise

IT Platform skills
Redesigned
Retail Banking
Platform to
integrate
insurance as
core product
Integrated
front-office,
STP and
commission
system

Results

Developed Maybank Fortis into the leading
insurance player
From N⁰ 7 to N⁰ 1 in Bancassurance, Takaful
and General Insurance
N⁰ 2 in overall GWP
Life Insurance penetration from 5% to 12%
Successful launch of new brand and culture:
the eTiQa way

CAGR of inflow and contribution: 28%
4500

400
363.3

4000
313.5

3500
262.6 3,475.1

3,634.5

350
300

3,232.8

3000

250
2500
200
2000
1320.21

1500

150
111.5

80.86

1000

1,379.6

87.88

100

704.72
41.9

500

650.98
544.18

832.07

83.78

50

14.22

0

0
2000

2001

2002

2003

2004

2005

GROSS PREMIUM

Inception of JV with Fortis
FORTIS I 9/25/2009 I page 26

315.7

4,001.3

2006

2007

2008

2009

PBT

grow
Four cases illustrate the partnership strength (3/4)
Age concern partnership with Fortis UK
Partner Selection

Top Level Support

UKs leading
charity for the
aged
Reach over 5
million of older
people with
services and
products
Growing target
group

Customer Focus

State of the art
risk
management
and
underwriting
Deep expertise
in age group
(RIAS: Fortis
insurance for
over 50)

IT Platform skills

Build bespoke
Car, Household
and Travel
solutions for all
segments
No hard sales
Hassle free,
emphatic
service

Fortis supplies
point of sale
systems for
Age Concern
Outlets
Fortis supplies
call center and
internet
services

Results

Excellent results are produced
Growing pool of 500,000 policyholders
Good add-on sales penetration such as, Motor legal
expenses purchased on over 90% of policies
Combined Ratio of 93.6%, with continued improvement in
margins, expenses and loss ratio
Recognised by Institute of Customer Services as leading
call centre in financial services market
Fortis is centre of competence and preferred partner for
affinity partnerships.
FORTIS I 9/25/2009 I page 27

State of the Art conversion rates
50
27

Motor Household
grow
Four cases illustrate the partnership strength (4/4)
Bank and broker channel cooperation at AG Insurance
Partner Selection

Top Level Support

Customer Focus

IT Platform skills

Brokers are
encouraged to
work in
cooperation
with the Bank
Objective:
supply brokers
with SME NonLife leads

Push client to
insure with AG
Push client to
bank with
BNPP Fortis
Transfer clients
from
competition

SME
customers are
offered AG
insurance NonLife products
packages
Attractive
product
package
(Modulis VIP)

Leverage on
existing core
Broker NonLife
Specific lead
follow-up tool
available to
bank branches

Results

Showcase of two (potentially competing)
channels working together
Cooperation inducing commission system,
involving:
>almost 1,000 BNP Paribas Fortis branches
>2,500 brokers
(out of max. 4,000 professional active brokers)

Significant success
> 16,000 leads received by end June 2009
> 6,400 Modulis VIP files in portfolio
40% conversion on broker leads
20% of Modulis premium originated by
cooperation model

grow
FORTIS I 9/25/2009 I page 28
Recent transactions illustrate momentum and provide future growth

Tesco: Joint venture agreement between Fortis
Insurance UK & Tesco Personal Finance
Non life products such as motor and household
insurance
Fortis controlling shareholder
Fortis to provide underwriting and claims
management
Start-up joint venture expected second half 2010
Gross Written Premiums of GBP 500 mio (per
annum on a 100% basis) expected to grow
further
Estimated 1.5 mio additional motor and
household customers for Fortis UK

UBI Banca: Fortis and BNP Paribas Assurance
enter into strategic partnership with UBI Banca
First initiative in Non-life with BNP Paribas
Joint acquisition by Fortis and BNP Paribas
Assurance of majority stake in UBI Assicurazioni,
currently owned by UBI Banca
Exclusive 10-year distribution agreement with
UBI Banca
Fortis controlling shareholder in joint venture with
BNP Paribas Assurance
Non life products such as motor, household, and
creditor insurance
Transaction is still subject to regulatory approvals
and is expected to close before the end of 2009
grow

FORTIS I 9/25/2009 I page 29
In all its partnerships Fortis strives to…

“

… select the
right partners
understanding partner
needs and whether we
have the right solution
is more productive in
the short and long term

“

… focus on the
strategic, not
the tactical
rationale
we focus on alignment
of core competencies

“

… base
cooperation on
customer need,
not short term
product sales
quick returns and
inflated commissions
are unstable. Creating
the platform for a wider
deeper relationship
results in the partner
having no reason to go
elsewhere for their
insurance needs

“

… build on long
term loyalty, not
on financial return
only
a pure financial
motivation will never
result in long term
partnership that is
mutually rewarding.
Ability to evolve and be
flexible creates more
value

grow
FORTIS I 9/25/2009 I page 30
Capital allocation: finding the right balance between three investment
opportunities and determining a new dividend policy
Invest in Businesses

I

To support organic growth
To selectively acquire
To strengthen current Businesses
To create new partnerships
To explore opportunities with BNP Paribas

Return to
shareholders

II

Pay dividend
Buy back of shares
Buy back of shares is EPS accretive
Lowering of cash position reduces strategic flexibility and could pose
liquidity risk

Return to debt
holders

III

Buyback of debt
Limited amount of debt: NITSH I & II, Hybrone and FRESH
Potential increase in NAV
Positive carry in P&L
Lowering of cash position reduces strategic flexibility and could pose
liquidity risk

Using part of the EUR 1.3 bn of discretionary capital to invest in (existing) insurance activities while paying
a recurrent dividend is expected to create most value. A buy back of hybrid instruments is not intended
Dividend policy

FORTIS I 9/25/2009 I page 31

Fortis is committed to pay a dividend in cash for 2009
Intends to pay an annual dividend of 40% to 50% of the net profit of the
insurance activities
Management will provide KPIs to track performance

Management to
meet appropriate
business Key
Performance
Indicators (KPIs)
quantifying our
growth and
profitability
ambitions

Mature businesses
Return on Equity
Top line growth
Value Added by New Business and Embedded Value
Cost ratio’s in Life and Non-Life
Combined ratio Non-Life

Growth businesses
Top Line growth
Value added by new business and Embedded Value
Market share

After completion of multi-year budget process, at the time of annual results 2009 results release,
Fortis will quantify some target KPIs for the various businesses

adapt
FORTIS I 9/25/2009 I page 32
Agenda

1. Fortis today
2. Fortis going forward
3. Conclusion

FORTIS I 9/25/2009 I page 33
Conclusion

“

After the significant changes that have
happened over the last year, Fortis has
regained stability. The new Fortis is a
solid international insurer with strong
partnerships in Europe and Asia, ready
to shape its future
Going forward
Fortis will remain a sound insurance group, as demonstrated
by its capital position, profile and profitability
Fortis will streamline its portfolio to ensure that all activities
meet 3 key criteria over time: meaningful contribution, critical
size, and return in excess of cost of equity
Fortis will continue to invest in its businesses as long as
returns on investment are expected to exceed its cost of
equity. For growth businesses, the value created will also be
taken in consideration
Fortis will grow further by developing value creating
partnerships with leading distribution partners
Fortis targets to pay an annual cash dividend. The target
pay-out is 40% to 50% of the net profit of the insurance
activities
FORTIS I 9/25/2009 I page 34

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Investor Day 2009 - Regional business presentation

  • 1. Towards a sound international insurance group, excelling in partnerships in Europe and Asia CEO presentation
  • 2. Agenda 1. Fortis today 2. Fortis going forward 3. Conclusion FORTIS I 9/25/2009 I page 2
  • 3. Fortis in a nutshell FII** Gross inflow*** Life Non-Life 3,554 2,746 808 2,369 1,792 577 n.a. 5,923 4,538 1,385 Net profit*** Life Non-Life 195 173 22 33 11 22 658 886 Total capital*** 3,736 2,244 2,518 8,498 Embedded value*** (end ‘08) 3,816 1,106 n.a. 4,922 46.4 22.1 n.a. 68.5 Funds under Management**** * ** *** **** AG Insurance at 100% until 13 May 2009, thereafter 75% FII is Fortis Insurance International at 100% In EUR mio In EUR bn FORTIS I 9/25/2009 I page 3 General Total AG Insurance* End June 2009
  • 4. Fortis is a solid mid-sized insurance group Company 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 2008 Global Gross Inflow (EUR bn) Solvency ratio*** 51% / 49% 68% / 32% 159% 133% 125% 146% 257% 180% 137% 237% 183% n.a. 176% n.a. 266% 128% 128% n.a. 233% ** n.a. 155% 130% 89 85 Allianz Axa Generali Aviva ING Zurich CNP Prudential Aegon Crédit Agricole Eureko Talanx Munich Re Groupama BNP Paribas Mapfre Fortis* Covea Swiss Life Fonsai % Life / Non-Life 69 45 44 37 28 24 22 22 19 19 17 16 15 14 12 12 12 12 68% / 32% 67% / 33% 89% / 11% 37% / 63% 83% / 17% 100% / 88% / 12% 83% / 17% 22% / 78% 45% / 55% 66% / 34% 31% / 69% 89% / 11% 24% / 76% 75% / 25% 26% / 74% 100% / 37% / 63% * On a consolidated basis; EUR 15 bn when including equity associates on a 100% basis ** Solvency ratio of insurance activities *** As of H1 09 except for BNP Paribas and Aegon as of FY 08 FORTIS I 9/25/2009 I page 4 Source: Company Data
  • 5. European insurance activities in a nutshell UK (100%): Life + Non-Life Inflow* FY 08: 954; H1 09: 452 # 3 car insurer (in # policies) Germany (100%) Start-up in 2007 Credit Life and Unit Linked products Russia (100%) Start-up in 2007 Term life/savings Belgium (75%): Life + Non-Life Inflow* FY 08: 6,283; H1 09: 3,554 # 1 insurer 25% market share Ukraine (100%) Acquisition #7 life Insurer in 2006, 180,000 customers Life Luxemburg (50% Life; 100% Non-Life): Life + Non-Life Inflow* FY 08: 1,055; H1 09: 288 Market share of 11% Turkey (100%): Life Inflow* FY 08: 82; H1 09: 35 France (100%): Life Inflow* FY 08: 433; H1 09: 153 Portugal (51%): Life + Non-Life Inflow* FY 08: 2,430; H1 09: 1,282 16% market share in Life Market leader in pension funds Italy (50%) Joint acquisition with BNP Paribas Assurances in 2009 (not closed yet) Non-Life Inflow = inflow (Life) or GWP (Non-Life) 2008 in EUR mio, based on 100%; nr = market ranking; %= % Fortis ownership FORTIS I 9/25/2009 I page 5
  • 6. Asian insurance activities in a nutshell China (Taiping Life, 24.9%) JV Cooperation started in FY 01 Life Inflow* FY 08: 1,850; H1 09: 1,228 # 6 Life insurer India (IDBI Fortis, 26%) Start-up launched in FY 08 Life Thailand (Muang Thai Fortis, 40% Life, 15% Non-Life) JV Cooperation in FY 04 Life + Non-Life Inflow* FY 08: 426; H1 09: 277 # 3 Life insurer # 5 Non-Life insurer Hong Kong (Fortis Insurance Company Asia, 100%) Acquired in FY 07 Life Inflow* FY 08: 282; H1 09: 141 2.5% New business market share; overall 2% Malaysia (Mayban Fortis / eTiQa, 31%) JV Cooperation started in FY 01 Life + Non-Life Inflow* FY 08: 626; H1 09: 444 # 1 new business Life insurer # 1 in Banca, Takaful and Non-Life Inflow = inflow (Life) or GWP (Non-Life) 2008 in EUR mio, based on 100%; nr = market ranking; %= % Fortis ownership FORTIS I 9/25/2009 I page 6
  • 7. Key forces of Fortis Very well balanced insurance portfolio with Life and Non-Life, mature and growth markets Very strong position in Belgium Strong partnerships in key markets with leading partners Pro-active management of investment portfolio Strong capital base FORTIS I 9/25/2009 I page 7
  • 8. Resilience of commercial franchise in difficult economic environment H1/H1 H1/H2 H1 08 H2 08 H1 09 Life Non-Life 3.5 2.7 0.8 2.8 2.1 0.7 3.5 2.7 0.8 2% 2% 4% 26% 29% 17% International Life Non-Life 4.4 3.6 0.8 3.9 3.2 0.7 4.4 3.6 0.8 (1%) (1%) (3%) 11% 12% 5% Total inflow (non-consolidated companies at 100%) 7.9 6.7 7.9 0% 17% Of which non-consolidated joint ventures Life Non-Life 1.6 1.4 0.2 1.4 1.3 0.1 2.0 1.8 0.2 26% 27% 19% 37% 38% 36% 68.0 65.9 68.5 1% 4% EUR bn Belgium Funds under Management (consolidated basis) FORTIS I 9/25/2009 I page 8
  • 9. Fortis is strong in Life and Non-Life, with focus on product innovation Fortis premium inflow, 2008* (%) A mix of Life & Non-Life: Reduces volatility in earnings and provides cross-selling opportunities Fortis has deep expertise in retail Life: Majority of Fortis business Majority of sales through bank channel, for which Life is preferred product 25% Non-Life Fortis has strong capabilities in retail Non-Life: Excellent and exportable know-how in UK and Belgium Emerging interest from banks to expand selling non-life Affinity channel in UK well positioned to sell non-life 75% Life In Belgium Fortis is strong in Employee Benefits: Fortis has significant expertise and scale which results in a sustainable position Continued focus on product innovation: Fortis has a tradition of leadership in product innovation, with emphasis on customer needs and cost leadership * Pro rata for non consolidated companies FORTIS I 9/25/2009 I page 9
  • 10. Fortis maintained its leading position in Belgium… FY 06 Life inflow Belgium (EUR mio) FY 06 - FY 08 FY 07 FY 08 134 % CAGR ‘06-’08 113 7,000 6,000 5,000 4,831 4,000 2,574 3,000 2,789 2,353 2,000 945 1,000 0 AG Insurance -6% AXA KBC Dexia ING -6% -7% +10% -18% 637 Allianz Mercator Federale +3% Ethias P&V Generali Ethias P&V Generali +2% Non-Life GWP Belgium (EUR mio) FY 06 – FY 08 2,500 2,000 1,500 2,143 1,471 935 1,000 500 0 422 386 AXA AG Insurance KBC Dexia Allianz +1% +7% +5% +7% +4% FORTIS I 9/25/2009 I page 10 327 131 Mercator Federale -3% -14% 57 ING
  • 11. … largely unaffected by recent events Overview of gross inflow H1 09 vs. H1 08, AG Insurance vs. Belgium market Life Inflow per distribution channel (EUR mio) 2007 market shares (based on BGAAP annual accounts) Individual Life (22.5%) Others Non-Life 1,971 Workmen’s Comp 117 (27.7%) AG Insurance Group Life 1,630 116 (11.6%) Dexia Health Care (13.9%) Ethias 1,206 (11.8%) KBC 60 (13.9%) AXA -incl. Winterthur 1.854 Non-Life 2007 market shares (based on BGAAP annual accounts) 929 59 495 1.514 654 110 531 522 633 102 544 (22.1%) AXA -incl. Winterthur 651 (34.4%) Others 348 (14.3%) AG Insurance (9.3%) KBC FORTIS I 9/25/2009 I page 11 (13.9%) Ethias H1 08 H1 09 H1 08 H1 09 Bank (6%) P&V H1 08 H1 09 Broker Employee Benefits
  • 12. Fortis has developed strong partnerships with leading partners Distribution mix and distribution partners, selected entities Belgium Bank & Bank Agents Portugal UK Brokers/ Intermediaries/ IFA’s Affinities Other Bank Partner: BNP Paribas Fortis Partner Position: #1 #1 in retail China Thailand Distribution through various leading banks Partner Position: Top 5 Bank Partner: Millenniumbcp Various affinity partners, e.g. Marks & Spencer #2 Malaysia Bank Partner: Kasikorn Bank #3 Bank Partner: Maybank #1 Through partnerships, Fortis leverages its distribution capacity FORTIS I 9/25/2009 I page 12
  • 13. Value creation in Fortis Insurance EUR mio Examples of Value creation in Insurance Embedded value development at TaiPing* (in bn HKD) VANB at TaiPing (in mio HKD)** Embedded value development at Millenniumbcp* (in EUR mio) VANB at Millenniumbcp (in EUR mio)** 8.5 995 4.6 626 865 FY 06 FY 08 FY 08 53 FY 06 FY 08 * Embedded value at 100%; Taiping under local methodology; HKD/EUR 0.0873 at 22 September 2009 ** VANB at 100% FORTIS I 9/25/2009 I page 13 FY 08
  • 14. A pro-active management of the Investment Portfolio…. Fortis Investment Portfolio, 30 June 2009 Insurance Investment Portfolio (EUR bn) Ratings fixed income Portfolio (EUR bn) Total = 51.9 Total = 47.7 0.8 Below Inv grade/Unrated 1.3 RE own use 0.7 BBB 2.0 RE Inv Prop 0.9 Equities 47.7 Fixed Income Securities 15.1 AAA 20.8 A 10.3 AA Pro-active approach towards asset mix in 2008, equity exposure reduced to 2% 92 % of investments invested in fixed income Well diversified real estate portfolio at amortized cost FORTIS I 9/25/2009 I page 14 97% bond portfolio single A or higher Only 2% below investment grade or unrated Very limited exposure to structured credits (EUR 437 mio, of which EUR 90 mio in CDOs)
  • 15. … has resulted in a positive net result in 2008 despite the financial turmoil Net profit Fortis, 2006 - 2009 H1 (EUR mio) AG Insurance* Insurance International 671 118 562 In 2008, total impact of investment losses amounted to EUR 639 mio (AG Insurance EUR 534 mio, and Insurance International EUR 105 mio) 40 553 522 228 33 195 6 2006 2007 * AG Insurance at 100% until 13 May 2009, thereafter 75% FORTIS I 9/25/2009 I page 15 2008 H1 09 Most Belgian peers recorded significant losses, Fortis made a small profit due to prudent management of investment portfolio
  • 16. Strong capital position: 229% solvency ratio of Insurance activities, EUR 1.3 bn discretionary capital* in General Account Solvency Capital (Actual) Required Regulatory minimum (Minimum) EUR bn, 30 June ‘09 EUR 3.4 bn above Minimum Capital Contingent liquidity requirements EUR 1.3 bn discretionary capital 6.0 2.5 3.7 2.6 2.2 1.2 1.9 0.7 AG Insurance Insurance International Total Insurance 194% 327% 229% FORTIS I 9/25/2009 I page 16 General Account Fortis defines discretionary capital as the lower of the available cash and total capital of the General Account corrected for (contingent) illiquid assets and existing investment commitments
  • 17. Remaining legacy issues are addressed, aim to extract value Approach to legacy issues and litigation 2 separate task forces set up to advise the Board on financial instruments and litigation issues Dedicated Ex-co member for legacy issues Litigation Litigation remains a contingent liability Financial instruments Balance sheet in General Account has been halved since the end of 2008: ‒ EMTN program largely redeemed ‒ Significant reduction of exposure to Fortis Bank (EUR 5.75 bn loan redeemed) A task force focusing on potential solutions to optimize the debt structure and adapt the outstanding liabilities at the General Account Legacy instruments from the transactions Structured Credit Vehicle, Royal Park Investments, investment intact BNP Paribas call Option: Exploring alternatives to extract maximum value for Fortis’ shareholders CASHES, RPN(I): Interest payments are minimal under current market conditions Litigation FORTIS I 9/25/2009 I page 17
  • 18. Fortis gives proof of a renewed dynamism combined with a professional corporate culture Proven capacity to ensure growth Proven capacity to react swiftly to market needs Proven capacity to react pro-cyclically Proven capacity to capitalize on existing partnerships FORTIS I 9/25/2009 I page 18 Distribution partnership with leading retailer in the UK (Tesco), leveraging Fortis UK’s cost leadership, #3 position in Motor and experience with affinities Ability to adapt product offer in response to changes in the market. In various markets Life products have been created to anticipate demand for minimum guarantees in combination with market upside Investment income was less impacted by decline financial markets than peers due to a prudent investment policy and a timely reduction of exposure to riskier asset classes First initiative with BNP Paribas outside Belgium has been announced (Italy)
  • 19. Agenda 1. Fortis today 2. Fortis going forward 3. Conclusion FORTIS I 9/25/2009 I page 19
  • 20. The new organizational structure reflects the new Fortis Executive Committee Management Committee Board CEO Bart De Smet Deputy CEO Bruno Colmant CFO Patrick Depovere Chief Risk Officer Kurt De Schepper Belgium Antonio Cano UK Barry Smith Asia Dennis Ziengs Lean structure close to businesses Deputy CEO in charge of legacy issues FORTIS I 9/25/2009 I page 20 Continental Europe Steven Braekeveldt
  • 21. Going forward, Fortis will leverage on the basis of its current strengths and competences “ FORTIS is a sound international insurance group, excelling in partnerships in Europe and Asia Sound insurance group: ‒ Very long track record in insurance industry ‒ Well capitalized, strong solvency ‒ Conservative risk profile, sound risk management ‒ Solid profitability Excelling in Partnerships: ‒ A significant number of partnerships with leading distribution partners (banks, affinity partners, brokers, IFAs, agents) ‒ Structured through distribution agreements or JVs Strong positions in Europe and Asia: ‒ Leadership position in Belgium ‒ Sustainable positions in attractive markets in Europe and Asia. These two markets represent 70% of world market in Life and 53% in Non-Life ‒ Well managed balance between profitability in more mature markets and value creation in growth markets FORTIS I 9/25/2009 I page 21
  • 22. Business priorities have been set Streamline the portfolio of insurance activities and address issues of entities that are lacking critical size or market position, or that do not meet the cost of equity and value creation criteria, possibly resulting in closing down or disposal Grow the core entities organically and small add-on acquisitions, based on the ability to team up with different partners, including BNP Paribas Optimize the operational performance of entities that are core FORTIS I 9/25/2009 I page 22 Acquire new businesses in attractive markets, meeting strict strategic and financial criteria (critical size and market position) by building on partnerships expertise Develop greenfield operations
  • 23. Fortis will streamline its insurance activities Following the finalization of the transactions, Fortis has reviewed whether all its entities can meet three key criteria over time in the different markets it is active in. The three criteria are: ‒ Critical size The local presence should be such that every entity can compete effectively in its market or niche Critical size will ensure that each activity is able to comply with Fortis’ quality standards ‒ Meaningful contribution Each activity should make a meaningful contribution to the insurance earnings The contribution to the insurance earnings should be significant enough to justify management time ‒ Return in excess of cost of equity The return of a business will have to exceed the cost of equity, which is estimated to be around 11% today, while taking into account the specificities of the business The return of a growth business will also take into consideration the expected value creation Activities where the strategic and financial objectives (critical size, meaningful contribution and return in excess of cost of equity) are already met or are expected to be met over time are considered core Activities not expected to meet these criteria over time are under review and could ultimately be divested or closed down Streamlining of the business portfolio will further enhance management focus Any new organic or external growth opportunity shall also have to meet these three criteria streamline FORTIS I 9/25/2009 I page 23
  • 24. Distribution through partnerships is a key competence of Fortis and the basis for future growth Superior Partnership Skills Partner Selection Top Level Support Customer Focus IT Platform skills Partners are leaders in their market (top 5) Partners strongly benefit from insurance distribution Win-Win relationships Ability to attract and retain appropriate top talent Fortis leverages best practices across the Group such as ALM competences Focus is on customers, not on products Strong expertise in how to leverage the customer base (increase share of wallet) Align IT infrastructure with partner’s architecture Make Fortis favorite partner and increase duration of partnership Strong partnership values Long term focus, adaptive to Partner’s need and situation – no “one size fits all” Strong Capital Position grow FORTIS I 9/25/2009 I page 24
  • 25. Four cases illustrate the partnership strength (1/4) Portugal’s leading Bank: an exclusive partnership with Fortis for 25 years Partner Selection +3 mio customers > 1000 branches Committed to bancassurance Portugal: significant growth of Life Top Level Support Customer Focus CFO, CCO supplied by Fortis Matching of organization at all levels Fortis in retail committee Continuous monitoring of customer behavior Each of 9 marketing cycles has 2 insurance products IT Platform skills Insurance core systems supplied by JV All other systems: by bank partner, fully integrated Results Insurance sales have soared Client penetration*: from 30.1% to 33.2% Resource penetration**: from 22.4% to 26.4% Average number of policies per client from 2.52 to 2.61 * % of bank clients with insurance products ** % of funds (resources) originating from insurance products FORTIS I 9/25/2009 I page 25 Client satisfaction has dramatically improved Client satisfaction with insurance grow
  • 26. Four cases illustrate the partnership strength (2/4) Malaysia's leading Bank: Fortis partner since 2001 Partner Selection 8 mio customers 334 branches Largest bank in Malaysia Top Level Support Customer Focus Integrated customer file for 8 mio Maybank customers Strong product innovation CFO, CMO, channel manager and asset manager supplied by Fortis Continuous transfer of expertise IT Platform skills Redesigned Retail Banking Platform to integrate insurance as core product Integrated front-office, STP and commission system Results Developed Maybank Fortis into the leading insurance player From N⁰ 7 to N⁰ 1 in Bancassurance, Takaful and General Insurance N⁰ 2 in overall GWP Life Insurance penetration from 5% to 12% Successful launch of new brand and culture: the eTiQa way CAGR of inflow and contribution: 28% 4500 400 363.3 4000 313.5 3500 262.6 3,475.1 3,634.5 350 300 3,232.8 3000 250 2500 200 2000 1320.21 1500 150 111.5 80.86 1000 1,379.6 87.88 100 704.72 41.9 500 650.98 544.18 832.07 83.78 50 14.22 0 0 2000 2001 2002 2003 2004 2005 GROSS PREMIUM Inception of JV with Fortis FORTIS I 9/25/2009 I page 26 315.7 4,001.3 2006 2007 2008 2009 PBT grow
  • 27. Four cases illustrate the partnership strength (3/4) Age concern partnership with Fortis UK Partner Selection Top Level Support UKs leading charity for the aged Reach over 5 million of older people with services and products Growing target group Customer Focus State of the art risk management and underwriting Deep expertise in age group (RIAS: Fortis insurance for over 50) IT Platform skills Build bespoke Car, Household and Travel solutions for all segments No hard sales Hassle free, emphatic service Fortis supplies point of sale systems for Age Concern Outlets Fortis supplies call center and internet services Results Excellent results are produced Growing pool of 500,000 policyholders Good add-on sales penetration such as, Motor legal expenses purchased on over 90% of policies Combined Ratio of 93.6%, with continued improvement in margins, expenses and loss ratio Recognised by Institute of Customer Services as leading call centre in financial services market Fortis is centre of competence and preferred partner for affinity partnerships. FORTIS I 9/25/2009 I page 27 State of the Art conversion rates 50 27 Motor Household grow
  • 28. Four cases illustrate the partnership strength (4/4) Bank and broker channel cooperation at AG Insurance Partner Selection Top Level Support Customer Focus IT Platform skills Brokers are encouraged to work in cooperation with the Bank Objective: supply brokers with SME NonLife leads Push client to insure with AG Push client to bank with BNPP Fortis Transfer clients from competition SME customers are offered AG insurance NonLife products packages Attractive product package (Modulis VIP) Leverage on existing core Broker NonLife Specific lead follow-up tool available to bank branches Results Showcase of two (potentially competing) channels working together Cooperation inducing commission system, involving: >almost 1,000 BNP Paribas Fortis branches >2,500 brokers (out of max. 4,000 professional active brokers) Significant success > 16,000 leads received by end June 2009 > 6,400 Modulis VIP files in portfolio 40% conversion on broker leads 20% of Modulis premium originated by cooperation model grow FORTIS I 9/25/2009 I page 28
  • 29. Recent transactions illustrate momentum and provide future growth Tesco: Joint venture agreement between Fortis Insurance UK & Tesco Personal Finance Non life products such as motor and household insurance Fortis controlling shareholder Fortis to provide underwriting and claims management Start-up joint venture expected second half 2010 Gross Written Premiums of GBP 500 mio (per annum on a 100% basis) expected to grow further Estimated 1.5 mio additional motor and household customers for Fortis UK UBI Banca: Fortis and BNP Paribas Assurance enter into strategic partnership with UBI Banca First initiative in Non-life with BNP Paribas Joint acquisition by Fortis and BNP Paribas Assurance of majority stake in UBI Assicurazioni, currently owned by UBI Banca Exclusive 10-year distribution agreement with UBI Banca Fortis controlling shareholder in joint venture with BNP Paribas Assurance Non life products such as motor, household, and creditor insurance Transaction is still subject to regulatory approvals and is expected to close before the end of 2009 grow FORTIS I 9/25/2009 I page 29
  • 30. In all its partnerships Fortis strives to… “ … select the right partners understanding partner needs and whether we have the right solution is more productive in the short and long term “ … focus on the strategic, not the tactical rationale we focus on alignment of core competencies “ … base cooperation on customer need, not short term product sales quick returns and inflated commissions are unstable. Creating the platform for a wider deeper relationship results in the partner having no reason to go elsewhere for their insurance needs “ … build on long term loyalty, not on financial return only a pure financial motivation will never result in long term partnership that is mutually rewarding. Ability to evolve and be flexible creates more value grow FORTIS I 9/25/2009 I page 30
  • 31. Capital allocation: finding the right balance between three investment opportunities and determining a new dividend policy Invest in Businesses I To support organic growth To selectively acquire To strengthen current Businesses To create new partnerships To explore opportunities with BNP Paribas Return to shareholders II Pay dividend Buy back of shares Buy back of shares is EPS accretive Lowering of cash position reduces strategic flexibility and could pose liquidity risk Return to debt holders III Buyback of debt Limited amount of debt: NITSH I & II, Hybrone and FRESH Potential increase in NAV Positive carry in P&L Lowering of cash position reduces strategic flexibility and could pose liquidity risk Using part of the EUR 1.3 bn of discretionary capital to invest in (existing) insurance activities while paying a recurrent dividend is expected to create most value. A buy back of hybrid instruments is not intended Dividend policy FORTIS I 9/25/2009 I page 31 Fortis is committed to pay a dividend in cash for 2009 Intends to pay an annual dividend of 40% to 50% of the net profit of the insurance activities
  • 32. Management will provide KPIs to track performance Management to meet appropriate business Key Performance Indicators (KPIs) quantifying our growth and profitability ambitions Mature businesses Return on Equity Top line growth Value Added by New Business and Embedded Value Cost ratio’s in Life and Non-Life Combined ratio Non-Life Growth businesses Top Line growth Value added by new business and Embedded Value Market share After completion of multi-year budget process, at the time of annual results 2009 results release, Fortis will quantify some target KPIs for the various businesses adapt FORTIS I 9/25/2009 I page 32
  • 33. Agenda 1. Fortis today 2. Fortis going forward 3. Conclusion FORTIS I 9/25/2009 I page 33
  • 34. Conclusion “ After the significant changes that have happened over the last year, Fortis has regained stability. The new Fortis is a solid international insurer with strong partnerships in Europe and Asia, ready to shape its future Going forward Fortis will remain a sound insurance group, as demonstrated by its capital position, profile and profitability Fortis will streamline its portfolio to ensure that all activities meet 3 key criteria over time: meaningful contribution, critical size, and return in excess of cost of equity Fortis will continue to invest in its businesses as long as returns on investment are expected to exceed its cost of equity. For growth businesses, the value created will also be taken in consideration Fortis will grow further by developing value creating partnerships with leading distribution partners Fortis targets to pay an annual cash dividend. The target pay-out is 40% to 50% of the net profit of the insurance activities FORTIS I 9/25/2009 I page 34