http://www.agile.lt/irasas/agile-naudotoju-grupes-susitikimai-kaune-ir-vilniuje-288

1. Agile @ Intermedix
Lessons from deploying and using Agile in
an international organization

2. Introductions
Jack Donahue Mike McHale Chuck Lewin

3. Intermedix…Office Locations

4. By the numbers . . . What we do!
▪ 25
▪ 50
▪ 560
▪ 2,000
▪ 17,000
▪ 15 million
▪ 3 billion
▪ 29
Countries clients are in
States operating in
Clients being served
Team members
Healthcare facilities
Encounters
$ Collected
Offices
Intermedix . . . By the numbers

5. ▪ Our products provide technology solutions for federal,
state, and local government agencies, healthcare
providers, and corporations.
▪ We are the primary participant in the front line of
disasters. For example:
 Hurricane Sandy
 Aurora, Colorado movie theater shootings
 Boston Bombings
Intermedix Products - Introduction

6. Intermedix Products - EMS
Medical Dispatch 3 & 4, ComCAD,
WebEOC CAD, Herman & Mini-Herman.
Computer Aided Dispatch
Fleeteyes Web Monitor & Mobile Monitor Automatic Vehicle Location (AVL)
Fleeteyes MDT Mobile Data Terminal
TripTix ePCR, TripTix Web & EMStat Patient Care Reporting
TripTix CDX & WebCUR Clinical Data Exchange
TripTix CC
Chair car/wheelchair van transport
capture
EMS IMX Billing
Emergency Medical Services Revenue
Cycle Management (EMS RCM)
ERB IMX Billing & Legacy
Emergency Response Revenue Cycle
Management (ERB RCM)
Termware FIB
Fire Inspection Revenue Cycle
Management (FIB RCM)
Intermedix Business Intelligence System
(IBIS)
Business Objects data analytics

7. Intermedix Products - EMSystems
EMResource HAvBED / Resource Status & Mgmt
EMTrack Multi-functional Tracking
Incident Command System NIMS & H-ICS Mgmt
Inventory Management System Inventory Mgmt
Health Alert Network / Alert Notification PHIN & Multi-modality alerting
Responder Management System ESAR-VHP / Volunteer Mgmt
WebEOC Professional / Boardsets /
WebFUSION
Crisis Information Management
Mapper Professional Visual Common Operating Picture
Community Management System Public / Private Coalitions
Functional Needs Registry Functional Needs Mgmt
Professional Services Custom & Configured Solutions

8. ▪ 175 Employees
▪ 10 in Kaunas, 6 starting coming weeks
▪ 30 in India
▪ Software Engineers, BI Engineers, DBAs,
Support Personnel
▪ Product teams & Enterprise teams
▪ Java, .NET, PHP, Ruby, iOS, Android, more…
Software Engineering Division

9. Agile @ Intermedix

10. ▪ Driven by Software Engineering Division
▪ First, convince Software Engineering leadership
▪ Then, convince Product Management, Operations
and Client Services
▪ Corporate Champion
The Pitch: Logistics

11. ▪ What we’re doing isn’t working
▪ So why Agile…
▪ Teams offer better throughput, knowledge sharing
▪ Delivered sooner and aligned with business need
▪ Jira and Confluence rollout
▪ UX introduction
The Pitch: Our Argument

12. ▪ Life-critical products
▪ Business-critical products
▪ Inward & outward facing products
Product Challenges

13. ▪ Geographically distributed teams
▪ Time zone issues
▪ Language
Communication Challenges

14. ▪ Acquisition culture
▪ Familiar with Waterfall process
▪ Estimates not as feasible
▪ Direct access to individual developers
▪ Previous rollout failed
People Challenges

15. ▪ Agile education
▪ Team-by-team approach
▪ Phased-in approach
▪ Standardization
Implementation

16. ▪ Jira workflow
▪ Outlook calendar meetings
▪ Personal objectives
Compliance

17. ▪ Market verticals
▪ Better deliverables, less rework, on-time delivery
▪ Less risk with teams
▪ Better visibility into process
▪ Better documentation
▪ Increased awareness of team activities
▪ Less developer stress
Agile Wins