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AGILITY RESEARCH & STRATEGY                                                                                Issue 5



                                                                                     Luxe Poll
                                                                                     Agility Research
                                                                                           & Strategy




                                                                                        5 OCT 2012
WE ARE FLUENT ON THE AFFLUENT™                                                 IN THIS ISSUE



Redefining Luxury:                                                             •   For Affluent Asians, luxury is
                                                                                   all about personal rewards
                                                                                   that can be socially
Affluent Brands Ranking Asia                                                   •
                                                                                   identified.
                                                                                   Apple emerges as the top

September 2012                                                                     favorite brand across the
                                                                                   key Asian economies.


With the rising prominence of        In this study, we asked 6 key
Asia as a region of economic         questions that tested the responses
                                     on 6 different attributes of luxury –
growth, Affluent Asians are          self-definition, need for uniqueness,
the prime target for brand           perceived quality, exclusivity, social
managers. While Affluent             Identification and self-rewarding
Asians have been cautiously          behavior. These attributes have
optimistic this year, they have      been closely associated with luxury
                                     and have been tested thoroughly in
been splurging on their              academic literature.
favorite brands and redefining
what constitutes luxury. So          Selected components from the
how do these consumers               corresponding psychological scales
define luxury and what are the       fed into the questions we asked.
                                     Respondents then had to select the
brands that get their share of       top three statements that define
wallet?                              luxury for them and pick their top
                                     luxury brands from a list of two-
This September, Agility Research     hundred and fifty luxury brands
& Strategy studied the luxury        across apparel, watches, technology,
preferences of 2500 consumers        gadgets,    automobiles,       holiday
across China, India, Indonesia and   destinations, hotels, financial service
Singapore in our syndicated          institutions and liquor/alcoholic
research piece – Agility Affluent    beverages.
Ignite™ 2012.



                                       © 2012, Agility Research & Strategy
AGILITY RESEARCH & STRATEGY                                                                                        Issue 5

Affluent Asian Consumers redefine luxury                        innate or derived (i.e., perceived) – and exclusivity by
                                                                scarcity are two components that underlie the third
                                                                theme of “premium-ness”.
The Asian Affluent consumer defines luxury
under four major themes.                                        The fourth theme – social Identification (buying the
                                                                same brands as one’s referents) and self-gifting –
The first two themes – need for uniqueness and defining         provides us with an in-depth understanding of what
oneself through luxury resonate with the pre-                   luxury means to Affluent Asians.
established consumer motivations behind what luxury is
and what motivates the Affluent to buy luxury brands.           By combining the two constructs we arrive at simple
                                                                scenarios that are increasingly being depicted by
The third theme, “premium-ness” is about the perceived          Affluent Asians –
quality of the brand.
                                                                 A 25 year old young achiever gifting herself with a
Hand-stitched seams on a calfskin leather bag and                 well-deserved Gucci handbag/watch to win the
uniqueness of its design – or even simply the brand and           appreciation of her like-branded social set
its ability to command quality are all indicators of a
brand’s perceived premium-ness amongst Affluent                  A 28 year old young careerist gifting himself with that
Asians.                                                           Audi or BMW he’s been eyeing for several months
                                                                  now to signal how he has kept up with the rest of his
The same was true with exclusivity achieved either                clique
through artificial or innate scarcity.
                                                                 A 23 year old career starter gifting herself with the
Luxury is defined not just by premium-ness but also the           new iPhone5, in addition to her new MacBook Pro
exclusivity it exhibits: the scarcer a brand is either            and her iPad, as a self-reward for successfully crossing
through supply or limited editions or the establishment           over to the “real world” and as a symbol that “I am
of financial barriers (i.e., pricing), the more exclusive and     doing fine outside the four walls of the classroom!”
the more premium it is seen as being. Quality –




                    Need for Uniqueness                                 Need to Define Oneself



                                                The 4 Themes of
                                                    Luxury


                        Premium-ness                                       Social Identification




Therefore, the new mantra to win over the Affluent Asian consumer lies in two simple steps – One, maintain your
brand’s aspirational quotient so your products are viewed as personal rewards for “a job well done, a challenge
well managed, a life well lived and balanced” and two, leverage on the brands’ perceptions amongst the target
consumers’ cliques, through the most visible ways of sharing within digital social networks.



                                             © 2012, Agility Research & Strategy
AGILITY RESEARCH & STRATEGY                                                                                  Issue 5

Top 10 Affluent Brands in Asia

Apple vs. Samsung battle continues. Apple is the top favorite luxury brand among Affluent Asians;
Samsung not far behind.

Affluent Asians love Apple, Paris (as a holiday destination), BMW, Sony, Samsung and Rolex along with Canon, Audi,
Mercedes Benz and Microsoft. Here are the latest topline findings of Agility Affluent Index™ –

   Rank                           Brand

     1                            Apple

     2                            Paris

     3                            BMW

     4                            Sony

     5                        Samsung

     6                            Rolex

     7                            Canon

     8                            Audi

     9                     Mercedes Benz

     10                       Microsoft

Men battle it out with women to put their favorite automobile and technology brands in the top-ten

Interestingly, we observe a gender war here. While Apple is consistently voted as the most preferred brand across
males and females, names like Chanel, Canon, Hong Kong (as a holiday destination) and Ferrari figured in the top ten
luxury brands among Affluent women. Out of these Chanel made it to the top-ten. Men preferred technology and
automobile brands like Audi, Mercedes Benz, Microsoft, Intel and voted for them more strongly than women.
Therefore, three brands voted by men (as compared to one in women) - Audi, Mercedes Benz and Microsoft made it
to the top-ten luxury brands that are preferred by Affluent Asians.

   Rank                Brand (All)                        Brand (Males)                   Brand (Females)

     1                    Apple                                Apple                            Apple

     2                    Paris                                Paris                            BMW

     3                    BMW                                  Sony                           Samsung

     4                    Sony                                 BMW                              Paris

     5                  Samsung                               Chanel                            Sony

     6                    Rolex                               Canon                             Rolex

     7                    Canon                                Rolex                            Intel

     8                    Audi                               Samsung                            Audi

     9               Mercedes Benz                          Hong Kong                         Microsoft

    10                  Microsoft                             Ferrari                      Mercedes Benz




                                          © 2012, Agility Research & Strategy
AGILITY RESEARCH & STRATEGY                                                                                           Issue 5

China and India dominate the brand rankings while Singapore expresses different
preferences.

We understand that luxury isn’t a universal phenomenon and consumer preferences vary across different countries.
However, certain countries exert their domination more strongly than others. China and India successfully do it yet
again. Six out of top-ten most preferred luxury brands across China and India figure in the overall rankings while for
Indonesia it’s an even split. Singapore, being a relatively mature market has seven different brands that do not make
it to the Affluent Index. This pattern indicates the rise of China and India as the decision-makers of luxury’s future
consumption patterns.

                   Brand                   Brand                Brand                  Brand                  Brand
  Rank
                    (All)                 (China)               (India)             (Indonesia)            (Singapore)

     1             Apple                   Apple                 Apple                  Bali                  Apple

     2              Paris                 Chanel                  Taj                  Apple           Marina Bay Sands

     3              BMW                    Paris                 Sony                   Paris                 Tokyo

     4              Sony                   Rolex                  Intel                Ferrari             Shangri-La

     5            Samsung                  BMW                   Paris            Mercedes Benz            Ritz-Carlton

     6              Rolex                  Sony                  BMW                 Samsung                  Paris

     7             Canon                Hong Kong              Microsoft                Visa                Samsung

     8              Audi                   ICBC                Samsung              MasterCard                 Visa

     9         Mercedes Benz              Canon                 Google                 BMW                    RWS

    10           Microsoft              Shangri-la              London                  Intel              MasterCard

Asia is affluent. Asia is diverse. Asia also has shifting patterns. We, at Agility Research & Strategy, capture the pulse of
the Asian Affluent consumer. There is so much more to these consumers in terms of their preferences in specific
luxury categories, their product wish lists, and the most ‘unheard’ brands among them. We will share more on these
interesting insights soon. Till then, stay connected to the world of affluence and luxury through Agility.


                                      About Agility Research & Strategy

The Affluent Insights Poll was conducted online among 2,500 respondents in 4 countries, including China, India,
Indonesia and Singapore. The respondents were representative of the online population in terms of age and gender,
aged 18-64 years old.

With 30 years of combined experience on the luxury market, we at Agility Research & Strategy have helped our clients
gain valuable insights on the affluent segment across verticals, whether they are trying to sell cars, hotel rooms,
clothing, handbags or financial services. Through the years we have developed expertise in how to best tap into this
target audience for our clients. Our researchers are frequently quoted and published in various media, establishing our
position as experts and thought leaders on the luxury market.




                                             We are fluent on the Affluent™
                                                       Reach us at:
                                           email – amrita@agility-research.com
                                        website – http://www.agility-research.com
                                                  phone – (65) 6396 6832
                            address – 300 Beach Road #14-07, The Concourse, Singapore 199555

                                            © 2012, Agility Research & Strategy

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Defining Luxury - How do Asian Affluents Define Luxury - and Which Brand is Most Luxe?

  • 1. AGILITY RESEARCH & STRATEGY Issue 5 Luxe Poll Agility Research & Strategy 5 OCT 2012 WE ARE FLUENT ON THE AFFLUENT™ IN THIS ISSUE Redefining Luxury: • For Affluent Asians, luxury is all about personal rewards that can be socially Affluent Brands Ranking Asia • identified. Apple emerges as the top September 2012 favorite brand across the key Asian economies. With the rising prominence of In this study, we asked 6 key Asia as a region of economic questions that tested the responses on 6 different attributes of luxury – growth, Affluent Asians are self-definition, need for uniqueness, the prime target for brand perceived quality, exclusivity, social managers. While Affluent Identification and self-rewarding Asians have been cautiously behavior. These attributes have optimistic this year, they have been closely associated with luxury and have been tested thoroughly in been splurging on their academic literature. favorite brands and redefining what constitutes luxury. So Selected components from the how do these consumers corresponding psychological scales define luxury and what are the fed into the questions we asked. Respondents then had to select the brands that get their share of top three statements that define wallet? luxury for them and pick their top luxury brands from a list of two- This September, Agility Research hundred and fifty luxury brands & Strategy studied the luxury across apparel, watches, technology, preferences of 2500 consumers gadgets, automobiles, holiday across China, India, Indonesia and destinations, hotels, financial service Singapore in our syndicated institutions and liquor/alcoholic research piece – Agility Affluent beverages. Ignite™ 2012. © 2012, Agility Research & Strategy
  • 2. AGILITY RESEARCH & STRATEGY Issue 5 Affluent Asian Consumers redefine luxury innate or derived (i.e., perceived) – and exclusivity by scarcity are two components that underlie the third theme of “premium-ness”. The Asian Affluent consumer defines luxury under four major themes. The fourth theme – social Identification (buying the same brands as one’s referents) and self-gifting – The first two themes – need for uniqueness and defining provides us with an in-depth understanding of what oneself through luxury resonate with the pre- luxury means to Affluent Asians. established consumer motivations behind what luxury is and what motivates the Affluent to buy luxury brands. By combining the two constructs we arrive at simple scenarios that are increasingly being depicted by The third theme, “premium-ness” is about the perceived Affluent Asians – quality of the brand.  A 25 year old young achiever gifting herself with a Hand-stitched seams on a calfskin leather bag and well-deserved Gucci handbag/watch to win the uniqueness of its design – or even simply the brand and appreciation of her like-branded social set its ability to command quality are all indicators of a brand’s perceived premium-ness amongst Affluent  A 28 year old young careerist gifting himself with that Asians. Audi or BMW he’s been eyeing for several months now to signal how he has kept up with the rest of his The same was true with exclusivity achieved either clique through artificial or innate scarcity.  A 23 year old career starter gifting herself with the Luxury is defined not just by premium-ness but also the new iPhone5, in addition to her new MacBook Pro exclusivity it exhibits: the scarcer a brand is either and her iPad, as a self-reward for successfully crossing through supply or limited editions or the establishment over to the “real world” and as a symbol that “I am of financial barriers (i.e., pricing), the more exclusive and doing fine outside the four walls of the classroom!” the more premium it is seen as being. Quality – Need for Uniqueness Need to Define Oneself The 4 Themes of Luxury Premium-ness Social Identification Therefore, the new mantra to win over the Affluent Asian consumer lies in two simple steps – One, maintain your brand’s aspirational quotient so your products are viewed as personal rewards for “a job well done, a challenge well managed, a life well lived and balanced” and two, leverage on the brands’ perceptions amongst the target consumers’ cliques, through the most visible ways of sharing within digital social networks. © 2012, Agility Research & Strategy
  • 3. AGILITY RESEARCH & STRATEGY Issue 5 Top 10 Affluent Brands in Asia Apple vs. Samsung battle continues. Apple is the top favorite luxury brand among Affluent Asians; Samsung not far behind. Affluent Asians love Apple, Paris (as a holiday destination), BMW, Sony, Samsung and Rolex along with Canon, Audi, Mercedes Benz and Microsoft. Here are the latest topline findings of Agility Affluent Index™ – Rank Brand 1 Apple 2 Paris 3 BMW 4 Sony 5 Samsung 6 Rolex 7 Canon 8 Audi 9 Mercedes Benz 10 Microsoft Men battle it out with women to put their favorite automobile and technology brands in the top-ten Interestingly, we observe a gender war here. While Apple is consistently voted as the most preferred brand across males and females, names like Chanel, Canon, Hong Kong (as a holiday destination) and Ferrari figured in the top ten luxury brands among Affluent women. Out of these Chanel made it to the top-ten. Men preferred technology and automobile brands like Audi, Mercedes Benz, Microsoft, Intel and voted for them more strongly than women. Therefore, three brands voted by men (as compared to one in women) - Audi, Mercedes Benz and Microsoft made it to the top-ten luxury brands that are preferred by Affluent Asians. Rank Brand (All) Brand (Males) Brand (Females) 1 Apple Apple Apple 2 Paris Paris BMW 3 BMW Sony Samsung 4 Sony BMW Paris 5 Samsung Chanel Sony 6 Rolex Canon Rolex 7 Canon Rolex Intel 8 Audi Samsung Audi 9 Mercedes Benz Hong Kong Microsoft 10 Microsoft Ferrari Mercedes Benz © 2012, Agility Research & Strategy
  • 4. AGILITY RESEARCH & STRATEGY Issue 5 China and India dominate the brand rankings while Singapore expresses different preferences. We understand that luxury isn’t a universal phenomenon and consumer preferences vary across different countries. However, certain countries exert their domination more strongly than others. China and India successfully do it yet again. Six out of top-ten most preferred luxury brands across China and India figure in the overall rankings while for Indonesia it’s an even split. Singapore, being a relatively mature market has seven different brands that do not make it to the Affluent Index. This pattern indicates the rise of China and India as the decision-makers of luxury’s future consumption patterns. Brand Brand Brand Brand Brand Rank (All) (China) (India) (Indonesia) (Singapore) 1 Apple Apple Apple Bali Apple 2 Paris Chanel Taj Apple Marina Bay Sands 3 BMW Paris Sony Paris Tokyo 4 Sony Rolex Intel Ferrari Shangri-La 5 Samsung BMW Paris Mercedes Benz Ritz-Carlton 6 Rolex Sony BMW Samsung Paris 7 Canon Hong Kong Microsoft Visa Samsung 8 Audi ICBC Samsung MasterCard Visa 9 Mercedes Benz Canon Google BMW RWS 10 Microsoft Shangri-la London Intel MasterCard Asia is affluent. Asia is diverse. Asia also has shifting patterns. We, at Agility Research & Strategy, capture the pulse of the Asian Affluent consumer. There is so much more to these consumers in terms of their preferences in specific luxury categories, their product wish lists, and the most ‘unheard’ brands among them. We will share more on these interesting insights soon. Till then, stay connected to the world of affluence and luxury through Agility. About Agility Research & Strategy The Affluent Insights Poll was conducted online among 2,500 respondents in 4 countries, including China, India, Indonesia and Singapore. The respondents were representative of the online population in terms of age and gender, aged 18-64 years old. With 30 years of combined experience on the luxury market, we at Agility Research & Strategy have helped our clients gain valuable insights on the affluent segment across verticals, whether they are trying to sell cars, hotel rooms, clothing, handbags or financial services. Through the years we have developed expertise in how to best tap into this target audience for our clients. Our researchers are frequently quoted and published in various media, establishing our position as experts and thought leaders on the luxury market. We are fluent on the Affluent™ Reach us at: email – amrita@agility-research.com website – http://www.agility-research.com phone – (65) 6396 6832 address – 300 Beach Road #14-07, The Concourse, Singapore 199555 © 2012, Agility Research & Strategy