Disainiöö ja European House of Design Management projekt korraldasid rahvusvahelise seminari, kus tutvustati edukaid näiteid ja arutleti probleemide üle disainijuhtimise rakendamisel tervishoiuteenuste parandamiseks.

1. +
Ain Aaviksoo, MD MPH
HealthIN / Healthcare Design Alliance
Tallinn, September 26, 2013
Design Night Festival
Examples and
opportunities of
user-centered
health care
services
in Estonia

2. + What are we proud of
about healthcare
in Estonia?

3. +
Efficiency of health expenditure

4. +
eHealth
with a tremendous potential
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2009 2010 2011 2012
Retrieval of medical documents by healthcare professionals

5. +
Good access
to primary care treatment
76%
…get a visit to their family
doctor within 3 days
(Health Insurance Fund 2012)

6. +
Abundance of technology
itk.ee
regionaalhaigla.ee / healthclinic.eu
epl.ee

7. +
Export of health professionals

8. +
Export of health professionals 

9. +
 Export of health
professionals
What are we proud of
about healthcare in Estonia?
 Efficiency of health
expenditure
 Good access to
primary care treatment
 eHealth with a tremendous
potential
 Abundance of technology
Which of these actually helps
a person with a health need?

10. +
Zubin Damania @ TEDMED2013
It’s about providing care
FOR the people,
but not TO the people

11. +
What might be
my top list of achievements
to be proud of about health care
in Estonia?

12. +
Good access to primary CARE
 Proactive care planning for long-term
conditions
 Reminders for preventive visits /
investigations
 Same day walk-in appointment for emergency

13. +
E-services that make life EASIER
and more ENJOYABLE
 Digital referral SERVICE,
which saves time and improves
access
to hospital specialist care
 Digital prescription
SERVICE, which saves time
and
improves safety/quality
ohtuleht.ee
pixel.ee

14. +
Increasingly
CLIENT-oriented service
‘Is anybody working here at all?
There are no people waiting in the
corridor!?’
Meanwhile in the doctor’s cabinet …

15. + What might be
the dream for the future
to be even more proud of ?

16. +
Personal and caring
HEALTH PARTNERSHIP
 Personalized HEALTH care by
integrating GENOMICS,
SERVICING and services around
INDIVIDUAL needs+preferences
labtowellness.com
Marsh & McLeod 2006 AFP/Scanpix www.EPL.ee kaudu

17. +
NON-HIERARCHICAL
innovation-led health SYSTEM
24/7 advice line
Diagnostic
consultant
X-border
telemedicine
Family Doctor
Cloud-based
health app
Dietary counselor
Your ‘favourite’
health professional
Clinical drug
trial
Hospital
consultant

18. +
PREVENTION-LED service orientation
 Secondary prevention and care
management for elderly
 Primary prevention for young and
working-age

19. +
LET’S BRING BACK THE CARING
PART!
ain@healthin.ee
‘ainaaviksoo’
www.healthin.ee
Healthcare Design Alliance