3. Company departments: job tasks. Talking to coworkers. Talking to the boss:difficult work situations/reviewing a performance. Talking to subordinates: delegating. Job interviews: CV, cover letters, letters of reference. Company policies. Negotiating job conditions. Asking for a pay rise. COMPANY TALK
5. E-mails. Structure. Uses. Business letters. Planning a business letter: structure; words and expressions. Writing tips. BUSINESS CORRESPONDENCE.
6. OPERATIONS. Setting the agenda. Agreeing and disagreeing. Interrupting. Note-taking. SALES. NEGOTIATIONS. MEETINGS Resolution of conflicts. Dealing with difficult clients. Small talks. B2B.
7. Financial statements. Bank services. Lending and borrowing. Bank documents. Financing business ventures. BANKING AND FINANCE Applying for a loan. Types of bonds. The stock market. Trading shares.
8. Packing list. Commercial invoice. Describing a process and the required documentation : INTERNATIONAL TRADE Proforma invoice. Multinational corporations. Ways of transport. The incoterms. Purchase orders. Forwarder’s Certificate of Receipt. Single Customs Declaration. Certificate of origin. Bill of Lading. Payment terms. Letters of credit.
9. Leisure time on business travels. Railway and car travel. Airport procedures. At the hotel. Business socializing. BUSINESS TRAVELS
10. Venue: where am I giving the presentation? Time and lenght. Visual aids. Signposting. Presentation skills. Objective. Audience. PRESENTATIONS Contents. Rehearsal. Dealing with nerves. Body language. Voice quality and delivery. Equipment. Structure.
11. The R&D department: encouraging innovation. Risks and costs of innovations. Brainstorming sessions. INNOVATION
12. Macroeconomics and indicators. The trade cycle of booms and slumps. Microeconomics and economic factors. Basic economic terms. Supply and Demand. ECONOMICS Graphs. Describing change.
13. Videos. Projected exercises from business CDs. Listenings. Written exercises. METHODS. (Recorded) Simulations.
14. PROFESSIONALS - LAWYERS. - BUSINESS PEOPLE: from the CEO to the receptionist. - PUBLIC RELATIONS (PR). - JOURNALISTS. - DOCTORS. - ENGINEERS (...).
15. “ Forget about struggling with dictionaries and grammar books. We will bring you the kind of everyday English that people use all the time in business but that you won’t learn from your text book. What you do need to do is to get a pen and some paper so that you can note down the expressions you will be learning” (from the BBC’s programme Business Language to Go ).
16. TRANSLATIONS We will work on texts we may find in the professional world (legal, scientific, technological texts and so on).
