Alaa Mohamad Abouda is an experienced Information Technology Manager with over 15 years of experience in managing IT operations and implementing ERP systems. He has a proven track record of delivering projects on time and under budget while achieving cost savings. Currently he is managing the centralized IT systems across 5 branches for Al Ashrafiya International, where he leads a team of 5 people and oversees all technology functions from networking to applications to database administration.
1. Alaa Mohamad Abouda
Hawally Kuwait
Phone: (965) 50132632 Email: alaa.abouda@gmail.com
INFORMATION TECHNOLOGY MANAGER
Proven Technical & Management Expertise in a Career Spanning 15+ Years
Technically sophisticated and business-savvy management professional with a pioneering career reflecting strong leadership qualifications coupled with “hands-on” ERP expertise. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. In past 3 years alone, delivered more than $50 thousands in cost savings through vendor negotiations & additional $15 thousands through system improvements. Superior record of delivering simultaneous large-scale, mission-critical projects on time and under budget.
IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Project Management
Capital Expenditure Planning / Contract Negotiations / Vendor Relations
Professional Experience
INFORMATION TECHNOLOGY MANAGER, Al Ashrafiya International, Kuwait 2011 - Present
Duties Include:
Handling Centralized IT spread among 5 Branch Offices across the globe.
Hire, train, develop, and lead a 5-person technical team. Scope of position is expansive and includes departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for LAN/WAN Network Services , PC Desktop Systems, 24x7 Data Center Computer Operations , ERP (SAP) Implementation & Administration, Applications Systems, Database Administration, Web/Internet Design & Operations - Help Desk Operations.
Spearheaded transition from outdated organization-wide and departmental technologies to highly functional, streamlined, and cost-effective client-server technologies and business solutions that have dramatically improved efficiency, decreased expenses, and optimized data integrity and safety.
Managing and troubleshooting Al Shamel (ERP) in parallel with SAP (ERP)
Manages 3rd party developers, consultants and in-house IT team.
Key Projects & Achievements:
Completed, in just 6 months -- 12 months ahead of schedule -- a complex ERP (SAP) project forecasted to take more than 1.5 years and involving replacement of existing ERP (Al Shamel).
Delivered $100 K in cost savings through aggressive negotiation of contracts and pricing on a budgeted for ERP system purchase, implementation and consulting services.
2. Alaa Mohamad Abouda Page 2
TECHNICAL SUPPORT MANAGER, Unisoft, Kuwait 2005 - 2011
Primary job responsibilities include to provide technical support with Al Shamel (ERP) system.
Dealing with more than 500 customers assigned to solve the ERP related issues.
Providing In-House training sessions to different customers to introduce them with basic ERP functions and basic troubleshooting techniques.
Supervising a team of 6 Engineers.
Assigning daily jobs to the engineers and providing weekly sessions for extensive troubleshooting.
MARKETING MANAGER, Salsabel Inc., Kuwait 2002 - 2005
Managing and troubleshooting Al Shamel (ERP) system.
Demonstrating ERP (AL Shamel) System to different customers.
Involved in the Business Analysis for different companies.
Implemented ERP solution for different companies during different projects.
Improved software (Al Shamel) availability 99.99%.
Work on ad-hoc and special projects.
Education & Credentials
B.S. in social work (1984)
Diploma in computer science
Recent Technical Training:
SAP version 9.0
SQL Server Database Administration
Windows Server 2008 R2 Administration
Personal Information:
Residency Status : Transferable (18 No.)
Civil ID No. :260112702956
Driving License : Holds Valid Kuwaiti Driving License.
Languages
English - Arabic .
References
Available upon request.