1. Alaa Mahmoud EL BAZ
BASIC INFO
Objective
To whole-heartedlyuse my knowledge, skills & experiencetocontributeto
the overall growth and development of your reputed organization
DATE OF BIRTH:
MILITARY STATUS:
EMAIL :
MOBILE :
HOME :
April, 15, 1986
Exempt
alaa.albas2000@gmail.com
202-01000658327
202 – 24827187
EDUCATION INFO
2002
2008
HIGH SCHOOL DEGREE
Al Galla LanguageSchool – Cairo – Egypt
BCH.OF COMMERCE DEGREE
Facultyof Commerce-Ain ShamsUniversityCairo - Egypt
personal SKILLS
1) COURSE.
a) ENGLISH CONVERSATION
b) ICDL
2) SOFT SKILLS
a) SOFT SKILLS IN VODAFONE &RAYA
b) CUSTOMER MANIA &CUSTOMER MANIA PLUS.
language SKILLS
1. ARABIC MOTHER TONGUE
2. ENGLISH EXCELLENT WRITTEN AND READING

2. Work experience
 Monitored the daily operational processes and assured efficiency in their
implementation
 Organization of business rules between the sales department and Other
departments
 Interdepartmental coordination
 Maintained records of exceptional good / bad performances, individually for all
the employees and submitted the data to the manager
 Ensuring high standards of customer service are maintained;
 Implementing, and instilling in their teams, company policies, procedures, ethics,
etc;
 Handling customer complaints and queries;
Front desk supervisor & sales 2014 _ 2015
Smart gym
Pc-link
Technical Sales Executive 2015 _ current
 In depth understanding in IT related fields [Hardware, software] selling IT
products and services.
 Strong Knowledge of IT Services/Products and excellent understanding of IT
infrastructure sales, Security, mainframe services , Networking and many IT
Services.
 Maintain a targeted understanding of customers’ business showing the ability
to establish customer needs, buying cycles, and creating strong relationships to
effectively drive sales and repeat business.
 Meet or exceed annual sales revenue and gross margin goals as defined by
management.
 Managing a portfolio of accounts

3. Etisalat emirates
Agent in information guide 2013 _ 2014
 support customer with info like number (hotels – companies –restaurants
 personal) for Emiratis and foreigners.
 Support and provide superior service via phones, e-mails and faxes as a
receiver and caller.
 Use an effective approach to handle special telephone tasks like call transfers,
taking messages, call
 Apply the proper telephone etiquette to satisfy various customer situations.
 Display Time flexibility towards shifts as per work floor requirements.
Vodafone
Senior Agent 2011 _ 2013
 Support Ad Provide Superior Service Via Phones, E-Mails And Faxes As A
Receiver And Caller.
 Use An Effective Approach ToHandle Special Telephone Tasks Like Call
Transfers, Taking Messages, Call Backs, Holds, Interruptions, And
Unintentional Disconnects.
 Effectively Deal With Job Stress, Angry Callers, And Upset Customers.
 Use The Most Appropriate Way To Communicate With Different Behavior
Types On The Telephone.
 Apply The Elements Of Building Positive Rapport With Different Types Of
Customers Over The Phone.
 Apply The Proper Telephone Etiquette ToSatisfy Various Customer Situations.
 Apply Appropriate Actions To Effectively Control A Telephone Call.
 Identify Voice Skills And How To Enhance A Good Telephone Presentation.
 Meets Commitments ToCustomers.
 Display Time Flexibility Towards Shifts As Per Work Floor Requirements.
 Other Duties As Assigned.

4. references
TO BE FURNISHED UPON REQUEST
makka jewellery
Assistant sales manager 2008 _ 2011
 Acting as the conduit between senior management and staff, a team
leader is responsible for managing a group of people and will spend
time delegating tasks, negotiating workloads, assessing performance
and reporting on developments
 Understand what the buyer wants & Use psychology to engage the
buyer
 Set up sales plan in order to archive sales target required by the
 company. Detailing sales action plan to ensure that the target
 will be achieved on a monthly, quarterly and annual basis.
 Support, motivate staff member to achieve individual and team
