Most decisions made by the Child Support Agency (CSA) can be challenged in objection process under Pt VII of the Child Support (Registration and Collection) Act.)

1. Social Security Appeals Tribunal (SSAT) Reviews
Flow chart - child support
Appeal application
SSAT notify applicants and
Registrar of receipt of
applications
NoYes
Appeal allocate to
SSAT case officer
Applicant referred
back to CSA
CSA is notified of
application
Appeal lodged within
28 days
Applicant advised to
apply for extension of
time
Applicant and other
party notified of
appeal receipt
NoYes
Other party are offered
to the option to
participating or being
removed as a party
SSAT, applicant , and
other party receive CAS
statement of reasons
and other related info
Arranging for a hearing
appointment or pre –
hearing conference
Hearing day
Pre - Hearing
conference
YesNo
Adjournment
Consent ordersNo agreement
Decision made
Decision and reasons
provided to all parties
The SSAT informs the Department of Human Services (Child Support) of the decision and the
Department is responsible for implementing the SSAT decision. The SSAT has no role in this.
The Department of Human Services (Child Support) must implement the SSAT decision or appeal the
SSAT decision. If the Department decides to appeal, it must do so within 28 days.
This flow chart provides basic information only and is not a substitute for a professional or legal
advice . It is prudent to obtain legal advice from a family lawyer. See Aussie Divorce for more
information on child support matters or to find a family lawyer that you can trust