1. 
AlarmTILT Client for NAGIOS
Advanced alert plugin for Nagios
17/06/2008
 Hubert Schumacher – CEO, Co-Founder
 Alex Alexandrino – Head of Sales
 Hélène Ou – Pre-Sales Manager
© 2008 M-PLIFY S.A. All Rights Reserved Glesener − L-1631 LUXEMBOURG
21, rue
Tel.: +352 26 18 46–1 − Fax: +352 26 18 46–46
-1- www.m-plify.com − contact@m-plify.com

2. Agenda

 About M-PLIFY S.A.
 Customer References
 AlarmTILT Communication Model
 AlarmTILT Client for Nagios – Wizard Installation & Configuration
 Financial aspects
 APPENDIX
– Business Continuity – Communication Basics
– Technical Architecture
– AlarmTILT BC – Web Interface Screenshots
© 2008 M-PLIFY S.A. All Rights Reserved
-2-

3. 
About
M-PLIFY S.A.
© 2008 M-PLIFY S.A. All Rights Reserved
-3-

4. Who we are

 Privately owned, founded in 2000
– Luxembourg based
21, rue Glesener
 Competences and solutions: L-1631 Luxembourg
– e-solution provider specialising in alert
Tel. +352 26 18 46 - 1
and notification management services
Fax. +352 26 18 46 46
– focused on critical communication
solutions for
Crisis Incident
Communication Communication www.m-plify.com
Disaster Business www.alarmtilt.com
Recovery Continuity
contact@m-plify.com
 Since December 2006:
– Co-financing participation of CD-PME
(SNCI Société Nationale de Crédit et d’Investissement
+ 5 major banks in Luxembourg)
© 2008 M-PLIFY S.A. All Rights Reserved
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5. Involvement in European project

 M-PLIFY is part of the U-2010 European consortium
– Consortium includes 16 companies (France Telecom R&D, Cisco, Nokia
Siemens Networks, SES Astra,…)
– Provides enterprises and governmental organisations with:
• the largest possible means of communication channels
• the best possible access to information in case of incidents, crisis or
disaster
– 3-years project (from May 2006 to May 2009)
www.u2010.eu
© 2008 M-PLIFY S.A. All Rights Reserved
-5-

6. Solutions and products

 M-PILL
– Medical reminder solution targeted at the healthcare sector
to improve the medication or treatment compliancy rate
• sending SMS, e-mail, voice messages to patients
• among M-PILL customers: 6 of the Pharmaceutical Top 10 in the world
(Sanofi-Aventis, Astrazeneca, Abbott, Pfizer, GSK, Schering-Plough)
SMS
e-mail
voice
© 2008 M-PLIFY S.A. All Rights Reserved
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7. Solutions and products

 AlarmTILT
– Crisis and notification communication solution
• via SMS, e-mail, voice (text-to-speech) alerts
• on any device (PCs, laptops, mobile phones, PDA, Blackberrys, …)
ALERT TRIGGER SOLUTION
HUM CENTRIC
AN AlarmTILT EMERGENCY
DEVICE CENTRIC AlarmTILT BC
SMS
e-mail
voice
© 2008 M-PLIFY S.A. All Rights Reserved
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8. AlarmTILT BC Applications

Guaranteed Maintenance
Service Level
ICT Outages
Facilities Management
Backup Staff Recall
Customer Notification
Heartbeat Alerts
Environmental Monitoring
© 2008 M-PLIFY S.A. All Rights Reserved
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9. 
Customer
REFERENCES
© 2008 M-PLIFY S.A. All Rights Reserved
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10. Customer References

Governmental bodies
Luxembourg Government
Ministry of Health
Government Communication Center
of Luxembourg
High Commission for National Protection
Customs and Excise Department
Water Management and Administration
IT department of the Government
© 2008 M-PLIFY S.A. All Rights Reserved
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11. Customer References

First Responders
Luxembourg Army
Luxembourg Fire Brigade
Luxembourg Air Rescue
Red Cross Luxembourg
Civil Protection
© 2008 M-PLIFY S.A. All Rights Reserved
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12. Customer References

Municipalities
City of Luxembourg
City of Esch
City of Dudelange
City of Steinsel
City of Strassen
Water Distribution Syndicate
© 2008 M-PLIFY S.A. All Rights Reserved
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13. Customer References

Healthcare / Pharmaceutical
Sana Klinikum Lichtenberg Berlin
Clinique Ste Thérèse
Hospital Strasbourg
Organon
Glaxo Smith Kline
Akzo Nobel
AstraZeneca
Servior
Elderly homes management company
© 2008 M-PLIFY S.A. All Rights Reserved
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14. Customer References

Banks
AXA Assurances
Banque Rothschild
Union de Banques Suisses
Cetrel
Banque de la Poste
© 2008 M-PLIFY S.A. All Rights Reserved
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15. Customer References

Telecom
ILR
Telecom Regulator
LuxGSM
EPT
Telecom Operator
© 2008 M-PLIFY S.A. All Rights Reserved
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16. Customer References

Industry / Others
Cegedel National energy supplier
RTL Media group
Danone Food industry
Ferrero Food industry
Cargolux Air cargo
Mercedes Automotive
Rockwool Construction
Sulzer Machinery and equipment
Leader Price Retail
Telesoft Technologies IT
© 2008 M-PLIFY S.A. All Rights Reserved
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17. 
AlarmTILT Communication
MODEL
© 2008 M-PLIFY S.A. All Rights Reserved
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18. Communication Model with Nagios

AlarmTILT Client for Nagios is able to automatically collect and transmit events and alarms (e.g. server, temperature
sensor, alarm system,…) to the right destination (group or individual) regardless of the communication mean.
1. Events and alarms are sent via a secure IP (Internet, VPN,…) connection to the AlarmTILT servers.
2. Incoming events are captured, analyzed and an incident is opened if matching pre-defined incident criteria.
Customer
Environment
INTERNET
Heartbeat
Servers
Encrypted IP
Client Events
© 2008 M-PLIFY S.A. All Rights Reserved
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19. Communication Model with Nagios

3. The processed alert is routed through different channels to the right destination group.
4. Following pre-defined procedures, support people are notified via all possible media (phone, mobile, PC,…).
Communication networks are provided and fully operated by AlarmTILT (Software as a Service).
5. Alerts can be addressed to humans, but also via SOAP or e-mail to other 3rd party applications.
Customer
Environment
INTERNET
Heartbeat
Servers
Encrypted IP
Client Events
ISDN
networks
Mobile
networks Internet
SMS
© 2008 M-PLIFY S.A. All Rights Reserved
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20. Communication Model with Nagios

6. AlarmTILT provides advanced escalation features and time dependent destinations .
Customer
Environment
INTERNET
Heartbeat
Servers
Encrypted IP
Client Events
ISDN
networks
Mobile
networks Internet
Escalation STEP 1
(no acknowledgment within x minutes)
SMS Voice
© 2008 M-PLIFY S.A. All Rights Reserved
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21. Communication Model with Nagios

7. Media and alerted people can be combined to optimize the communication and to shorten the delay between the
detection of an incident and the beginning of its resolution.
Customer
Environment
INTERNET
Heartbeat
Servers
Encrypted IP
Client Events
ISDN
networks
Mobile
networks Internet
Escalation STEP 2
(no acknowledgment within x minutes)
SMS Voice Voice
© 2008 M-PLIFY S.A. All Rights Reserved
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22. Communication Model with Nagios

Customer
Environment
INTERNET
Heartbeat
Servers
Encrypted IP
Client Events
ISDN
networks
Mobile
networks Internet
Escalation STEP 3
(no acknowledgment within x minutes)
SMS SMS Voice E-mail Voice
© 2008 M-PLIFY S.A. All Rights Reserved
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23. Communication Model with Nagios

8. A clever acknowledgment systems allows for all concerned support members to get notified, when an incident is being
taken care of.
Customer
Environment
INTERNET
Heartbeat
Servers
Encrypted IP
Client Events
ISDN
networks
Mobile John Doe re plie s
networks Internet
dire ctly to the ale rt
« OK on the mov e »
SMS SMS Voice E-mail Voice
© 2008 M-PLIFY S.A. All Rights Reserved
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24. Communication Model with Nagios

9. All the alerted people will get notified that John Doe has acknowledged.
The escalation procedure is automatically stopped.
Customer
Environment
INTERNET
Heartbeat
Servers
Encrypted IP
Client Events
ISDN
networks
John Doe Mobile
has networks Internet
acknow le dg e d
SMS SMS Voice E-mail Voice
© 2008 M-PLIFY S.A. All Rights Reserved
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25. Communication Model with Nagios

10. AlarmTILT also provides full incidents and resolution history of all generated alerts: all transactions (generated event /
opened incident / alerting procedures /closed incident) are logged for an efficient reporting and incident troubleshooting.
Customer
Environment
INTERNET
Heartbeat
Servers
Encrypted IP
Client Events
Alert dispatching
ISDN
networks
Reach the Mobile
right people networks Internet
Alert acknowledgments
Provide
Instantaneously vital /useful
information
HORIZONTAL COM UNICATION
M
© 2008 M-PLIFY S.A. All Rights Reserved
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26. Enhanced availability and reliability

Without AlarmTILT
I nci dent
SMS
99% module
99% Mobile
75%
Availability = 73,51%
© 2008 M-PLIFY S.A. All Rights Reserved
- 26 -

27. Enhanced availability and reliability

W Alarm
ith TILT
I nci dent
NO S INGLE POINT OF FAILURE!
99,98%
E-mail SMS Voice E-mail SMS Voice E-mail SMS Voice
99% 99% 99% 99% 99% 99% 99% 99% 99%
75% 75% 75%
Availability = 98,42%
© 2008 M-PLIFY S.A. All Rights Reserved
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28. 
AlarmTILT BC for NAGIOS
INSTALLATION WIZARD
© 2008 M-PLIFY S.A. All Rights Reserved
- 28 -

29. AlarmTILT Client for Nagios
 Installation requirements
 Nagios must be installed on your system
 HTTP connectivity (port 80) to the Internet must be available
(directly or over a proxy)
 AlarmTILT Client for Nagios requires
– no additional hardware,
– no software (modems, GSM modules, SIM cards, etc),
– no specialized staff.
IT WORKS IMMEDIATELY!
© 2008 M-PLIFY S.A. All Rights Reserved
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30. 
© 2008 M-PLIFY S.A. All Rights Reserved
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31. 
© 2008 M-PLIFY S.A. All Rights Reserved
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32. 
© 2008 M-PLIFY S.A. All Rights Reserved
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33. 
© 2008 M-PLIFY S.A. All Rights Reserved
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34. 
© 2008 M-PLIFY S.A. All Rights Reserved
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35. 
© 2008 M-PLIFY S.A. All Rights Reserved
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36. 
© 2008 M-PLIFY S.A. All Rights Reserved
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37. 
© 2008 M-PLIFY S.A. All Rights Reserved
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38. 
© 2008 M-PLIFY S.A. All Rights Reserved
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39. 
AlarmTILT BC for NAGIOS
CONFIGURATION
© 2008 M-PLIFY S.A. All Rights Reserved
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40. 
© 2008 M-PLIFY S.A. All Rights Reserved
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41. 
© 2008 M-PLIFY S.A. All Rights Reserved
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42. 
© 2008 M-PLIFY S.A. All Rights Reserved
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43. 
© 2008 M-PLIFY S.A. All Rights Reserved
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44. 
© 2008 M-PLIFY S.A. All Rights Reserved
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45. 
© 2008 M-PLIFY S.A. All Rights Reserved
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46. 
© 2008 M-PLIFY S.A. All Rights Reserved
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47. 
© 2008 M-PLIFY S.A. All Rights Reserved
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48. 
© 2008 M-PLIFY S.A. All Rights Reserved
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49. 
© 2008 M-PLIFY S.A. All Rights Reserved
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50. 
© 2008 M-PLIFY S.A. All Rights Reserved
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51. 
© 2008 M-PLIFY S.A. All Rights Reserved
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52. 
© 2008 M-PLIFY S.A. All Rights Reserved
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53. 
© 2008 M-PLIFY S.A. All Rights Reserved
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54. 
© 2008 M-PLIFY S.A. All Rights Reserved
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55. 
© 2008 M-PLIFY S.A. All Rights Reserved
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56. 
© 2008 M-PLIFY S.A. All Rights Reserved
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57. 
© 2008 M-PLIFY S.A. All Rights Reserved
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58. 
© 2008 M-PLIFY S.A. All Rights Reserved
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59. 
© 2008 M-PLIFY S.A. All Rights Reserved
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60. 
Financial
ASPECTS
© 2008 M-PLIFY S.A. All Rights Reserved
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61. 
Thank you!
Hubert SCHUMACHER
CEO, Co-Founder
Phone: +352 261 846 150
Q & A. Mobile: +352 621 181 538
Fax: +352 261 846 950
h.schumacher@m-plify.com
M-PLIFY S.A.
21, rue Glesener
L-1631 Luxembourg
www.m-plify.com
www.alarmtilt.com
© 2008 M-PLIFY S.A. All Rights Reserved
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62. 
Business Continuity
COMMUNICATION BASICS
© 2008 M-PLIFY S.A. All Rights Reserved
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63. Risk Analysis and Assessment

 Threats of major operational disruptions:
– Natural disasters
• Flooding RISK GRAVITY ASSESSMENT
• Earthquakes
• Hurricanes and Ice storms
Method: Probability x Impact
– Non-natural disasters
• Fires LOW MEDIUM HIGH
• Terrorism Probability Probability Probability
• Transport crashes HIGH Impact
• Loss/failure of equipment PRIORITY
MEDIUM Impact
• IT Failure/Loss of data
SMALL Impact
• Utility failure
– …
 These risks can affect businesses and the critical functions within
them to varying degrees
© 2008 M-PLIFY S.A. All Rights Reserved
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64. Business Continuity Planning

 Business Continuity is an ongoing priority.
 3 mains categories of solutions and measures to achieve
Business Continuity:
Avoid Minim ize Optim ize
failures impacts of reaction to
failures failures
Efficient communication
as part of Business continuity procedures is key
in the event of a major operational disruption.
© 2008 M-PLIFY S.A. All Rights Reserved
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65. Cost impact of failures

 Indirect impacts of downtime can be far more severe and
unpredictable.
 Non-linear relation between Cost impact and Downtime
COST IMPACT Financial performance
Damaged reputation
Productivity / Employees
Direct financial / customer
Minutes Days/Months
TIME
© 2008 M-PLIFY S.A. All Rights Reserved
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66. Time matters

 According to a recent survey of Infoconomy / APC,
25% of companies surveyed said that un-planned downtime
would cost a minimum of 10,000 £ (€15,000) per hour.
 Each gained minute represents a saving of €250.
STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6
Pre pare Clos e
De te ct Notify As s e s s Re s olv e
s olution incide nt
TOTAL INCIDENT DURATION
© 2008 M-PLIFY S.A. All Rights Reserved
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67. Why should crisis communication be
 bi-directional?
1. Acknowledgement that the message has been
received and understood
l Ask questions if the initial message has not been fully understood
l Important feed-back from the field
l The help of alerted people may be required
l Replies can trigger the next phase of a communication work-flow
EFFICIENT COMMUNICATION
Re ach the rig ht pe ople
Ins tantane ous ly Prov ide v ital /
us e ful information
© 2008 M-PLIFY S.A. All Rights Reserved
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68. Top down planning approach

 Common mistakes:
– Only 65% of business continuity plans include Incident
communication as integral part
– Set-up and wait for the worst Business
Continuity
• Inherent problem to incident situations: Procedures
– not very frequent
– when you least expect it Communication
Message
(Alert,
 Stay awake! Notification)
– Continuous usage of the system
– Continuous monitoring of the system
– Living procedures
• Try to combine procedures and communication Decision or action
– Automate directory updates
© 2008 M-PLIFY S.A. All Rights Reserved
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69. 
Technical
ARCHITECTURE
© 2008 M-PLIFY S.A. All Rights Reserved
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70. Technical platform

Management via
HTTPS
web browser
Integration of
SOAP API
corporate applications SMS
E-mail
Support a broad range
of event sources
SNMP trap
EVENT SOURCE
Voice
PLATE
High availability
Network devices
servers
E-mail TEM
IT systems
Sensors
SOAP
Java Client
Y our c orporate e nv ironme nt M-PLIFY Y our e mploy e e s on the mov e
(e .g . y our ne twork manag e me nt s y s te m) (e .g . y our te c hnical s taff)
© 2008 M-PLIFY S.A. All Rights Reserved
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71. Hosting in High Availability & Security

 Redundant platforms stored
at E-Business & Recovery
Centre (EBRC)
– housed at 2 different EBRC Goldbell EBRC Hitec
locations
– redundant power supply
provider eth0
eth1
eth1 eth0
eth1
eth1
eth0 eth0
– redundant environment Switch Switch Switch Switch
control
 Secured web interface for Catalyst Switch Catalyst Switch
administration and usage
– Authentication (username/ Visual Online
Gigabit Ethernet MAN
password)
 Secured SOAP interface for Internet
integration with customers’
applications
 Terror attack protection
© 2008 M-PLIFY S.A. All Rights Reserved
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72. Communication Connectivity

 Connectivity to multiple telecom
networks (IP, telephony,
GSM/UMTS,…) International
SMS gateways
 No need to subscribe to any
telecommunication operator Mobile operators
SMSC
 No GSM modules, no SIM cards,
no special arrangements for
redundancy are required
 Message routing to alternate
message centres in the case of
operators’ messaging platform
congestion
© 2008 M-PLIFY S.A. All Rights Reserved
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73. Communication Connectivity

© 2008 M-PLIFY S.A. All Rights Reserved
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74. 
Annex − Web Interface
SCREENSHOTS
https://www.alarmtilt.net
© 2008 M-PLIFY S.A. All Rights Reserved
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75. Screenshot 1

Summary of opened (or not
solved) incidents
© 2008 M-PLIFY S.A. All Rights Reserved
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76. Screenshot 2

List of incoming events generated
by customer’s environment
© 2008 M-PLIFY S.A. All Rights Reserved
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77. Screenshot 3

Full list of past
incidents
© 2008 M-PLIFY S.A. All Rights Reserved
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78. Screenshot 4

Manual incident closing option
with information sending
(other closing options possible)
© 2008 M-PLIFY S.A. All Rights Reserved
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79. Screenshot 5

Incident detail
Part 1
© 2008 M-PLIFY S.A. All Rights Reserved
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80. Screenshot 6

Incident detail
Part 2
© 2008 M-PLIFY S.A. All Rights Reserved
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81. Screenshot 7

Reports and
archives
© 2008 M-PLIFY S.A. All Rights Reserved
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