1. A L E S S A N D R O A P E R I O
Via Della Robbia, 3
Lissone 20851 (MB)
Tel: +39 339 2647125
e-mail: Alessandro.Aperio@Fastwebnet.it
P E R S O N A L D A T A
Born
In
06/01/1971
San Benedetto del Tronto (AP), ITALY
Degree Degree in Computer Science at the University of Milan (104/110)
Languages Italian Mother tongue
English Good
Travel on
business
availability
Available also for long Period
Last update 10/03/2016
P R O F I L E
Actual Position
Years of Exp. 18
F U N C T I O N A L A R E A
A R E A C U S T O M E R R U L E
Management RCS ETM SICUREZZA Team Manager – Project Manager –
Functional Analyst
Back Office Vodafone – Pirelli RE Service Manager
Document Management ING LEASE – Pirelli RE – Vodafone Project Manager – Service Manager
Data Warehouse Albacom Project Manager
CRM Infostrada Functional Analysis
Web Call Center Fastweb System Engineer
Banking Area Banca System Engineer
T E C H N I C A L E X P E R I E N C E
Operating System Windows NT/2000, Linux
Languages C, PL/SQL, VBScript, JEE
Database Oracle, SQL, MySQL
Packages Cosmocall, Remedy, Genio Hummingbird

2. P R O F E S S I O N A L E X P E R I E N C E
RCS ETM Sicurezza
F U N C T I O N A L A R E A : Technical Support
R U L E : Team Manager Technical Support
 Team Manager Technical Support: I’ve followed the management of the Technical
Support Group. The group consists of 10 people. The service performed is relative to
several software, used by government offices, developed by the company. Service
coverage is divided into shifts ranging from 8.00 to 20.00 from headquarters, while
from 20:00 to 8:00 the operator is at home and the call is switched on a mobile
phone.
 Linux and Windows Administrator
 System Integrator
 Project Manager: I followed the startup project of a Trouble Ticket system, based on
a software named HDA.
 Project Manager for Document Managment System
 QLICKVIEW
January 2006 –
February 2007
Comdata S.p.A.
C U S T O M E R : URMET
F U N C T I O N A L A R E A : Back Office
R U L E : Project Manager/Service Manager
 Service Manager: I followed the acquisition of the customer who contacted us for
outsourcing the service of Activation and Deactivation by Fax of lawful interceptions
services.
March 2004 -
December 2005
Comdata S.p.A.
C U S T O M E R : Vodafone
F U N C T I O N A L A R E A : Back Office
R U L E : Project Manager/Service Manager
 Document Management: I followed feasibility study and later the functional
specifications to the services of document optical storage in agreement with new
Italian laws. In a second time I followed the delivery of the product and the test
phase.
 Functional Analyst: I followed the study of all the services which were in force with
the back office operators to optimize working time and improve productivity of the
office.
07/2003 -
02/2004
Comdata S.p.A.
C U S T O M E R : Pirelli R.E.
F U N C T I O N A L A R E A : Document Management
R U L E : Project Manager
 Document Management – Project Manager: Protocol office – Pirelli R.E. –
Inbound and Oubound letters managing system. I managed a team of 4 people to
analyse and develop the system to provide the service of indexation and delivery the
inbound letters. The system is interfaced with a Trouble Ticket system (developed
on Remedy), so that the Pirelli employers received its mailing in a ticket format, and
each letter was archived and researchable if needed. To manage Outbound letters I
planned an interface to protocol and archive them at the same time. After this
process the letters must get a special authorisation to be printed and sent by our
service.

3. 01/2003 –
06/2003
Comdata S.p.A.
C U S T O M E R : ING LEASE
F U N C T I O N A L A R E A : Document Management
R U L E : Project Manager
 IT services – ING LEASE – Analysis of a customized solution to manage
communication between head quarter and Dealers in the country. I examined
document work-flow and I managed the development of the document system
according to the functionality agreed with the customer.
04/2002 –
12/2002
Cap Gemini TMN – Italy
C U S T O M E R : Albacom
F U N C T I O N A L A R E A : DATA WAREHOUSE
R U L E : Project Manager
 Project Manager for IT - Corporate Data Warehouse – Migration of the
Hummingbird Genio Suite. The activity carried out lead to the replacement of both
the hardware, on which the platform runs, and the Suite version.
09/2001 –
12/2001
Cap Gemini TMN – Italy
C U S T O M E R : Infostrada
F U N C T I O N A L A R E A : TROUBLE TICKET
R U L E : Functional Analyst - Developer
 Analysis and development of PL/SQL procedures to align the database of Trouble
Ticket with the other company repositories.
09/2000 –
07/2001
Cap Gemini TMN – Italy
C U S T O M E R : Fastweb
F U N C T I O N A L A R E A : WEB CALL CENTER
R U L E : SYSTEM ENGINEER
 I followed the customer in the workshop phase to define the guidelines of the
project. The installed platform manages a Contact/Call Center. The platform made the
following services available: classical telephone call, chat call, and Video Conference
call. The infrastructure included 5 servers, one HP cluster and 120 workstations. The
project included customization activities about the front end of the calls, IVR
implementation and integration with the corporate Trouble Ticket system.
05/1998 –
08/2000
EDS Italia S.p.A.
C U S T O M E R : AreaBanca S.p.A.
F U N C T I O N A L A R E A : BANKING
R U L E : SYSTEM ENGINEER
 Implementation of the WAN (25 Servers, 150 Workstations)
 Installation and configuration of servers and workstations
 Definition and management of Help-Desk service at I and II level
 Management Cash Machines service
 Project purpose was to connect the bank branches with the head quarter.