The document provides a summary of Alison Hartquist's work experience and qualifications. She has over 10 years of experience in customer service roles in the food and beverage industry, including as a bartender and event planner. She also has experience in administrative roles, most recently working for over 10 years in purchasing and administrative assistant positions in the manufacturing industry. Her education includes some college coursework pursuing an Associate's degree in Business Administration.
Experienced Customer Service Professional Seeks New Opportunity
1. 112 Midland Court, Winder, GA 607-423-4037ali.stephens@icloud.com
Alison Hartquist
Friendly, outgoing, flexible hard worker seeks position within your organization. As a
quick learner coupled with an up-beat personality, great sense of humor and an
excellent customer service mindset, I have the ability to relate to varied customer
demographics to maximize business potential. In my previous purchasing position I had
$150,000 in documented savings my first year.
Experience
Three Sisters Winery February 2013 – December 2013
Dahlonega, Georgia
Wine Tasting Advisor/Event Planner
Knowledge of local family winery and tasting specialist.
Possess Hall County Servers Permit
Prepare stock and other needs for special events
Worked with caterers and temporary employees for special events
Homer Loyal Order of the Elks, Homer NY 13073 February 2011 – May 2012
Ithaca Loyal Order of the Elks – Ithaca, NY 13053
May 2012 – October 2012 (Relocated)
Bartender – Event Planner-Buyer
Welcome customers with a smile and take their orders
• Mix ingredients of drinks to make preferred cocktails
• Generate bills according to orders and operate POS for bill collection
• Order and replenish supplies at the drinks bar
• Maintain the bar and service area in a neat, clean and organized condition
• Check IDs of customers for alcoholic drinks service as per state issued applicable SOPs
• Maintain productive relationships with customers and enhance clientele using referral
base
2. Tompkins Seneca Tioga October 2010 – May 2011
1:1 Aide
Assist teaching staff with children with social, emotional and developmental
needs, specifically working 1:1 with middle school boy
January 2004 – August 2010 403rd CABN United
States Army Reserve
Mattydale, NY
Family Readiness Group Leader (Volunteer Position) Logged over 2,000 hours.
The FRG mission is “to assist commanders in maintaining readiness of soldiers, families,
and communities within the Army by promoting self-sufficiency, resiliency, and stability
during peace and war. ”The FRG Leader acts as a unit FRG spokesperson for
communicating family members' concerns and ideas to the unit Commander and serves
as a member of the battalion-level steering committee.
As the FRG Leader you have to be trained to follow Army regulations. Each year two
weeks in the summer we would have a training and awards banquet that consisted of all
of the FRG’s within USACAPOC. In 2009 I was awarded Volunteer of the year something I
was very proud of and worked very hard for. Two times each Year usually unannounced
we were audited by Command, I received 100% on my audits.
I am proud to say I had the largest and most functional FRG in all of USACAPOC: There
are 88 Battalions and roughly 10,000 soldiers in all of USACAPOC
Pall Trinity Micro, Cortland, NY Receptionist 5/97 - 12/97
Front desk company representative, meeting and greeting customers, suppliers, applicants,
etc.
Answer and direct multi-line phone system for over 600 employees in two facilities.
Perform clerical tasks, including: data entry, filing, preparing documents, etc.
Administrative Assistant Human Resources 1/98 – 4/98
Perform administrative duties for Human Resource Department, exercising independent
judgment and maintaining complete confidentiality of information.
Maintain computer databases for Department, including employee database, training
database, Human Resource Operating Procedures database and the Provider database.
Prepare and update organizational charts for all Business Units and departments.
Responsible for overtime reports, monthly indicator charts, maintaining staff calendars,
ordering supplies, scheduling meetings, making travel arrangements, answering phones,
filing, and other clerical duties.
Arrange new-hire orientation packets, prepare employee badges and set-up appropriate files.
Provide verification of employment on current and former employees.
Company liaison for community and social activities including: United Way Campaign,
American Cancer Society, Bring Your Child to Work Day and local entertainment raffles and
tickets.
Responsible for Company tuition reimbursement program as well as registration and
accounts payable for training seminars for all employees.
3. Administrative Assistant/MRO Buyer 4/98 – 6/2009
Microelectronics – reporting directly to Vice President
Collecting anddisseminatingdata regardingthedailyoperationsofmicroelectronics.
Scheduling travel, customervisits, and special events
Interacting with customersfrom foreigncountries
Monitoringandprocuringstock of operational items – i.e.: cleanroom/lab supplies, chemicals
and otheritems viapurchase orderorprocurement card.
Purchasingasneeded items forvariousdepartments (oftenemergency needs forproduction)
Maintain supplyofand track use ofsafetysupplies.
Variousotherduties to meet theneedsofinternal and external customers.
Contact Lens Technician, Empire Vision Center Cortland, NY 10/1992 – 4/1998
Helping patients and the Doctor as needed based on the doctors findings.
A lot of patient contact, so having a warm, friendly personality and a helpful attitude was a
must. Also required to sometimes work with difficult or impatient people
Handle the initial ordering of the lens, also teach the patient how to order subsequent
lenses, and help them over the phone with any questions they may have.
Guide patients on the proper care and maintenance of their lenses through a calm, step-
by-step orientation, covering everything from insertion to removal to cleaning.
Stocking lenses, maintaining inventory, taking phone calls, and filing patient records.
Knowledge of contacting insurance companies and trying to stay in their range based on
the ICD9
Upselling of sundries, service plans, extra glasses, sunglasses etc. I was number one in our
district for service plans.
Frame styling and selling of specialty lenses.
4. Education
1987 – Graduate Cortland Jr. Sr. High School
Present – 23 credit hours from Associates Degree in Business Administration
Tompkins CortlandCommunity College – Dryden NY13053
IATA certified to ship dangerous goods - DGI Training
2008 – Lotus Database creation
Computer Skills - Excel, Word, Power Point, Access, Lotus, MAPICS,