2. HELLO!
We are a multilingual contact and customer care service center who
offers high quality services from our branches located in Brazil,
Germany and Romania, operating 24/7/365.
3. MULTILINGUAL
We are
We provide active services across the globe in Bulgarian, Czech, Danish,
Dutch, English, French, Georgian, German, Hungarian, Italian, Lithuanian,
Polish, Portuguese, Romanian, Russian, Slovak, Spanish and Ukrainian.
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5. To reach our goal of delivering only excellent customer service experiences, we are
equipped for rendering full service in MULTICHANNEL communication: CALL, FAX,
SMS, CHAT, VIDEO-CHAT, E-MAIL, Skype™, SOCIAL MEDIA, Whatsapp (Beta).
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MULTICHANNEL
We do it
6. ONSHORE
NEARSHORE
OFFSHORE
LUATEL provides ONSHORE outsourcing services from its service centers in the
USA, Brazil, Germany and Romania. All locations share one same focus: meeting our
standardized corporate quality requirements to make sure our in-country customers
canrelyonthewellestablishedLUATELservicequalitystandardswithoutcompromise.
Our service center in Bucharest successfully operates NEARSHORE outsourcing
services in several different languages, like: Bulgarian, Czech, English, French,
Georgian, German, Hungarian, Lithuanian, Polish, Romanian, Russian, Slovak, and
Ukrainian.
Depending on the business strategy our customers follow, we engage as a direct
partner, as Co-source or as a subcontractor, providing native speaker level customer
services and support, Multi- and Omni-channel based, with a smile in our voice and
committed to deliver excellent quality and customer care experiences.
7. INBOUND OUTBOUND
A conversation - the most ancient way of human communication. Results and
success are conquered, mostly, through use of the voice - only on secondary level
written or printed communication help us reach our goals.
A conversation doesn’t always need a long preparation time; it reduces production
delays and allows you to reach the point of making a decision much faster.
Currently our core activities in
inbound services are:
- Appointment scheduling
- Back office operations
- Classic customer care
- Help-desk: support and co-browsing
- Information services.
Currently our core activities in
outbound services are:
- Sales:
Sales, pre-Sales and after-sales
- Appointment scheduling
- Address qualification
- Phone surveys
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