Thanks to our results achieved in 18 years of experiences, and thanks to the satisfaction and acknowledgement expressed by Customers over time, Altea is now firmly positioned among the most significant Italian ICT Companies. Altea is the right partner to concretely meet the public and private Enterprise or Organizations needs, with skills and certified knowledge that make a difference.

1. Company Profile
Altea S.p.A.
www.alteanet.it | altea@alteanet.it

2. Highlights
Short info
Founded in 1993, over 250 consultants
Ability and Agility: methodological approach driven by
the BPM discipline principles
Growing revenues and international Partnerships
Since 2005, placed in the Europe’s 500 Enterpreneurs
for Growth, among companies with the best rates for
innovation and employment development
Characterized by high commitment in Corporate Social
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Responsibility: adoption of a company Ethical Code
and annual publication of the Environmental
Sustainability Report.
Offices: Baveno (HQ) Milano Torino Ancona
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3. Questo documento non deve essere riprodotto, né reso disponibile a terzi o alterato in ogni modo
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4. Mission
We “harmonize”
People, Technologies and
Processes to play along with
the Enterprise evolution
Our aim is to balance these and other elements,
toward the best Business Performances
SOLUTIONS & APPLICATIONS, FLEXIBILITY & SCALABILITY,
SKILLS & RESULTS, DEVELOPMENT & INNOVATION
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6. Our Offer

7. XO eXecutive Officer
LIFESCIENCES
COMPONENT
MANUFACTURING
PROFESSIONAL
Business Unit SAP
SERVICES
ENGINEERING &
OPERATION
INDUSTRY & SOLUTION
LM Line Manager
CONSTRUCTION
SAP EDUCATION
AMS Application Maintenance Service BUSINESS ANALYTICS
& COLLABORATION
BM Business Unit Manager
PLANNING FORECASTING
ANALYTICS &
TECHNOLOGY
& CONSOLIDATION
PS Pre Sale
SM
Sales Manager
SALES & MKTG
SALES & ACCOUNT

8. Business Unit MS
BM Business Unit Manager
LM Line Manager SM Sales Manager
BUSINESS PRODUCTIVITY
INDUSTRY & SOLUTION PLATFORM
COLLABORATION & CPM
CUSTOM SOLUTION
XO eXecutive Officer
FOOD & BEVERAGE
SALES & ACCOUNT
TECHNOLOGY
PS Pre Sale
ANALYTICS,
FASHION
METAL
CRM
AMS Application Maintenance Service
OPERATION SALES & MKTG

9. Business Unit INFOR
BM Business Unit Manager
LM Line Manager SM Sales Manager
BUSINESS PRODUCTIVITY
INDUSTRY & SOLUTION PLATFORM
COLLABORATION & CPM
MACHINE BUILDING
XO eXecutive Officer
ENTERPRISE ASSET
SALES & ACCOUNT
MANAGEMENT
TECHNOLOGY
BUY DESIGN
FURNITURE
ANALYTICS,
PS Pre Sale
CRM
AMS Application Maintenance Service
OPERATION SALES & MKTG

10. Practice EOC
Enterprise Organization & Control
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11. Practice ETM
Enterprise Technology Management
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12. Services
Competenze orizzontali
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13. PLM Systems
Product Lifecycle Management
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14. Geo-references
Our International Experiences
EUROPA MEDIO ORIENTE
NORD AMERICA SUD AMERICA AFRICA ASIA
OCEANIA
ALBANIA PAESI BASSI
U.S.A. BRASILE GAMBIA ISRAELE CINA
ARGENTINA CROAZIA POLONIA GIAPPONE AUSTRALIA
LIBIA
FRANCIA RUSSIA INDIA
MAURITANIA
GERMANIA SLOVENIA SRI-LANKA
NIGERIA
GRECIA SPAGNA
SOUTH AFRICA
INGHILTERRA
ITALIA
SVIZZERA
SVEZIA
TURCHIA
PAG 14

15. Partnership
Our Alliances
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16. References
Our Customers
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17. Conclusions
Since 20 years we are a growing company based on important values:
Excellent human resources
Customer satisfaction
Quality and contents in our services
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We aspire to continue our specific path
in the continuous innovation of our services,
to contribute in the quality
and excellence of our Customers
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18. About Altea
Something more …
Altea S.r.l. was born in January 1993 and in November 2004 grows into a Società per Azioni.
The Company consolidated and grew in the areas of consulting and business management, reaching
the actual 200 internal resources, that become more than 250 including the controlled companies of
the Altea Network. A constant, progressive, growth during the years, to testify the results we
achieved in all the activities performed in the most diverse fields, in both industry and services, with
solutions and professionalism in private, public, national and international customer companies.
Mission of Altea is to transform our customers’ strategy in operational plans and make it concrete
and executive inside the organization, “harmonizing” People, Technologies and Processes to play
along with the Enterprise evolution.
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Thanks to a high level of professionalism, to specific know-how, to a constant update of
competencies by internal training, to all the operational synergies coming from the capitalization of
all the organization’s work, and to the belonging to international knowledge networks we can reach
better and lasting results: this is one of our strongholds.
Our multidisciplinary approach, based on a accurate management of the competencies and the
human resources, has always represented one of our strenghts and qualifying aspects towards all our
stakeholders.
Altea’s professionals use a rigorous metodological approach in developing our projects and in the
services delivery, to guarantee both service quality and respect of the project schedule, adopting an
Ethical Code of Behaviour for the correct management of the relationship with customer and of the
informations acquired.
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19. Code of Ethics
Principles and Values
The Code of Ethics adopted by Altea is the main instrument of implementation of the ethical culture within the
company: the "Constitution" of the company, moral rights and duties, designed to make the Altea's values
common and shared, through which building confidence to the outside.
GENERAL RULES
Altea People follows the professional and ethical standards fixed in this Code; in cases not expressly covered, all the People should
still keep a behavioral line that could preserve the good image of the Profession and the Company.
PROFESSIONAL CONFIDENTIALITY
All information concerning the business and Customers interest acquired during our operations are covered by professional secrecy;
no information will be disclosed without specific written consent of the customer and anyway used for their own benefit and / or
third parties.
TASKS COMPLETION
Altea People is working to ensure the Customer achieving of lasting benefits, as well as the introduction of principles and techniques
suggested, in a real spirit of collaboration.
CUSTOMER CARE
Consultants can not engage directly with the customer's staff. Any unsolicited Nominations (such as spontaneous responses to
advertising) will be evaluated in relation to the concrete circumstances and compliance with the general rules of fairness.
Consultants do not accept and do not allow their employees to accept commissions or compensation of any kind from suppliers of
goods or services, the use of which they themselves have recommended or would recommend to the customer.
TASKS ACQUISITION
Consultants do not affect third parties, nor against those responsible for potential clients, with commissions or payments of any kind,
in order to obtain the allocation of tasks.
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20. Quality Management System
Since 20 years we are a growing company based on important values
Altea has a Certified Quality System since 1996: CisqCert, an indipendent and accredited
organism of third part, assessed (and periodically verify) our compliance within the Customer
organization, from the design to the service delivery and the Customer satisfaction, in the
respect of the international standards UNI EN ISO 9001:2008.
This rule provides that a company must meet 8 requirements to be able to demonstrate to
offer a compliant service.
The Quality Management System is applicable to the design and provision of consultancy and
training in the following areas of activity: Business Application (Business Units SAP, MS,
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INFOR), Consulting (EOC - Enterprise Organization Control), Technologies (ETM Enterprise
Technologies Management), Services (Quality, Safety & Environment); hardware and
software sales; held at the headquarters of Feriolo, in Baveno (VB).
Other activities conducted by Altea, all over the offices, are excluded (eg. SW development,
financing).
Altea is also accredited by the Piedmont Region to carry out funded training activities; this
means that the government has recognized Altea as educational institution as high as
capable of providing an adequate service compared to organizational, structural and financial
standards (as defined by state and by individual regions). The possession of these
requirements is subject to periodic audits by the Region.
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21. Environmental Management System
Since 20 years we are a growing company based on important values
Altea has a Certified Environmental System: Certiquality, an indipendent and accredited
organism of third part, assessed and periodically verify our compliance within the
international standards UNI EN ISO 14001:2004 and the European Regulation EMAS III
(certifications acquired in 2004 and 2005).
These rules establish the basic requirements of a management system based, as well as the
pursuit of legitimate business purposes, also to the environmental protection.
The EMAS Regulation also provides for the publication, by the registered company, of the
"Environmental Statement", a document in which the company must show in a concise and
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truthful way, all information relating to its environmental impacts and the reached results in
environmental protection (eg. reduction of power consumption, better waste management,
etc.).
The Altea Environmental Management System covers all the activities held at the
headquarter of Feriolo in Baveno (VB); the activities conducted in the other Altea offices are
excluded.
The Environmental Policy is available to the public on our institutional web site
www.alteanet.it
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22. Credits
Contact us
Altea S.p.A.
Villa Erica - Feriolo di Baveno (VB)
Sedi: Torino – Milano – Bologna – Ancona
www.alteanet.it altea@alteanet.it
The graphical layout, images and icons are produced by Altea S.p.A.
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All trademarks and registered trademarks are the property of their respective owners
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