Enterprises are confronted by simultaneous and extraordinary change from two sides. On the one hand their business models are changing, with accelerating digitalisation, emerging markets, increasing competition, and the need for rapid innovation to face the competition. On the other hand, new business infrastructure services based on the cloud are emerging every day, as well as changing in functionality, features and price. This sprawl and flux of services have to be harnessed to serve the shifting business priorities, whilst keeping the current business and existing investments properly operational. The way to manage this chaos is through a robust and comprehensive Service Orchestration platform.

1. Harish Rao
SVP and CTO, Global Infrastructure Services
July 18, 2013
AWS Building Blocks for
Service Orchestration

2. AWS Building Blocks
AWS Global Infrastructure
Application Services
Networking
Deployment & Administration
DatabaseStorageCompute

3. Let’s focus on Orchestration
AWS Global Infrastructure
Application Services
Networking
Deployment & Administration
DatabaseStorageCompute

4. 9 Regions
25 Availability Zones
Continuous Global Expansion
Singapore
Sydney
Ireland
Northern
VirginiaNorthern
California
Oregon
São
Paulo
GovCloud
Tokyo
Deploy Resources Globally

5. Deployment and Orchestration Building Blocks
Amazon
CloudWatch
AWS IAM (Identity
& Access Mgmt)
AWS
OpsWorks
AWS
CloudFormation
Web App
Enterprise
App
Database
Monitor resources Manage users,
groups &
permissions
Dev-Ops framework
for application
lifecycle management
Templates to deploy
& manage
AWS
Data Pipeline
Move data among AWS
services and on-premises
data sources

6. Our Ecosystem Allows You to use your Existing Management Tools
Single Pane of Glass
Management Tool Partners

7. VPC Network
HSM Appliance
Cloud backups
IAM Policies
Private Network
On-Premise Apps
Encryption
Your Data Centers
AWS Direct Connect
Active Directory
Your Cloud Apps
Integrating AWS with Existing On-Premises IT
Backup Appliance

8. Harish Rao
SVP and CTO, Global Infrastructure Services
July 18, 2013
Orchestrating Cloud Services for
Business Outcomes

9. Disruptive Business Technology Trends
In making sense of disruptive trends in both client and technology markets, Capgemini sees two
perspectives
• Outside In
– Enterprise Consumer – Consumerisation hits the enterprise world
– Shadow IT – Bring your own (devices, clouds, services) creating new challenges
– Post-PC Era – Browser-Cloud quickly displacing Client-Server
– Mobility is Main Stream – Mobility, Cloud, and traditional Workplace services converging into a single
phenomenon
• Inside Out
– Server Dematerialisation – Branded servers are being deconstructed within DCs
– Cloud Service Enrichment – IaaS clouds are pushing up into rich PaaS territory
– DC strategies are being reconsidered – Why and how of consolidation
– Big Data is rapidly gathering momentum – volume, velocity and variety
– Analytics closely associated with Big Data, but is sector specific, specialist based, and yet to become consumable

10. Market Disruptions – Complicating Hurdles
• Significant legacy investments in the current IT environment not yet fully amortised
– Difficult to justify additional costs of new cloud services
• Data Sovereignty and Regulatory Compliance of the data placed in the cloud
– Unknown data centres and unknown geographies
• Service Evaluation in Chaos with rapid growth, sprawl and flux of new services
– How to evaluate the options before selection and re-evaluate when in use
– How to integrate them into the business quickly
– How to replace services with new versions – an ongoing issue
• Social Impact with increasing use of external services impacting the existing IT organisation
structures
– Changing role requirements
– Existing skills and talents vs. new skills requirements

11. Digital Transformation – Dealing with Disruption
• Those who invest more in digital initiatives as well as master the transformation
programme are also those who outperform the market

12. Enterprise App Store
Cloud Services ManagementService Integration
Service Orchestration Platform
Service
Desk
Orchestration Modules
Enterprise Consumer Services – Business Infrastructure • Consumable
• Secure
• Compliant
• Supported
Hosted On Premise
Dedicated
Off Premise
Multitenant
Global
Cloud Services
Legacy IT Private Virtual Private Public
Strategic Platform for Assured Transformation
• Emerging services environment
– Sprawl of PAYG cloud services
– Outsource to Service procurement
– Capex to Opex
– Smaller, shorter deals
– Legacy Overhang
• Capgemini Strategic Response
– Premium, high value services
– CEO/CFO/CIO Agenda
– Enterprise Consumer
– Stable platform, Agile services
– Market speed
– Partnered cloud operations
• Service Orchestration
– Strategic platform for response
– Gartner “Amplifier”
– Zero-latency transformation

13. Key Features
• Consumable Enterprise Services – The key output of the Service Orchestration process is
the delivery of easy-to-access-and-use services to enterprise users
• Platform – To manage the lifecycle of orchestrated services
• Hybrid Environment – Operate across legacy, private, virtual private, and public domains
• Policy Controlled – Federated framework of policies
– Global, Enterprise, Regional
– Corporate policies and Regulation based
• Orchestrated Services – Unified interface to IaaS, PaaS, SaaS, and BPaaS, integrated with
the legacy IT environment

14. Core Services to Implement
• User Experience (Vertical) Orchestration – When a user
accesses a service, SO will trigger the validation,
provisioning, and monitoring of the service request down
through the stack
• Workload (Horizontal) Orchestration – Move application
workloads across cloud capacity services between private,
virtual private, and public domains
• Support Orchestration – For all user services delivered,
provide a common, unified interface for support requests,
incidents, and problems to be properly propagated to
underlying orchestrated service sources
• Compliance Management – For all user services enforce
compliance with policies defined for the respective enterprise
and maintain an audit trail of execution
• Security – Security fabric to protect against vulnerabilities
from inbound orchestrated services, from end user
devices/applications, and against potential vulnerabilities
within the platform components themselves
UX Orchestration necessary for successful deployment

15. General Model of Service Orchestration

16. Orchestrating AWS as a Rich Platform

17. Business Transformation Track

18. Break
Business Transformation Track