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Mike Hines – Amazon Appstore
Game Developers Conference - 2014
@MikeFHines
Top 50 Grossing
vs.
the Rest of Freemium
IAP Conversion Rate
INDEX: Average = 100%
IAP Adoption is Rising
Note: Conversion Rate is measured by the Number of IAP Customers / Total App Customers
Source: Amazon Appstore, July 2013
Cohort Analysis
Group A: Top-50 Grossing
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
Day 0: Installs
Group A: Top-50 Grossing
iiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
iiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiii100100
installed
Day 0: Active Users
Group A: Top-50 Grossing
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiii
iiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiii
iiiiiiiiiiii1213
installed
8887
active
Day 0: Uninstalls
Group A: Top-50 Grossing
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiii
iiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiii
iiiiiiiiiiiiiiii1614
uninstalled
8486
active
Day 0: Paying Users
Group A: Top-50 Grossing
ii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
ii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiii1614
uninstalled
8284
active
22
paying
Day 0: Engagement
Group A: Top-50 Grossing
ii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
ii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiii1614
uninstalled
8284
active
22
paying
# of sessions / active
session length / active
(minutes)
× =
avg. session length
(minutes)
7.4
7
2.3
2.9
14.4
20
Day 0: Revenue
Group A: Top-50 Grossing
ii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
ii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiii
=×
# of items / paying
100%
109%
avg. selling price
100%
141%
100%
154%
ARPPU
1614
uninstalled
8284
active
22
paying
# of sessions / active
session length / active
(minutes)
× =
avg. session length
(minutes)
1 Day Later…
Group A: Top-50 Grossing
i
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
i
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiii
# of sessions / active
session length / active
(minutes)
× =
avg. session length
(minutes)
1816
uninstalled
4543
active
11
paying
3640
installed
=×
# of items / paying
100%
112%
avg. selling price
100%
152%
100%
170%
ARPPU
3 Days Later…
Group A: Top-50 Grossing
iiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiii
iiiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
iiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iii
iiiiiiiiiiiiiiiiiiii
# of sessions / active
session length / active
(minutes)
× =
avg. session length
(minutes)
2018
uninstalled
2726
active
5356
installed
=×
# of items / paying
100%
107%
avg. selling price
100%
180%
100%
193%
ARPPU
1 Week Later…
Group A: Top-50 Grossing
iiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiii
iiiiiiiiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
iiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiii
iiiiiiiiiiiiiiiiiiiiiiii
# of sessions / active
session length / active
(minutes)
× =
avg. session length
(minutes)
2422
uninstalled
2020
active
5658
installed
=×
# of items / paying
100%
112%
avg. selling price
100%
233%
100%
262%
ARPPU
2 Weeks Later…
Group A: Top-50 Grossing
iiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
iiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiii
# of sessions / active
session length / active
(minutes)
× =
avg. session length
(minutes)
2825
uninstalled
1414
active
5861
installed
=×
# of items / paying
100%
114%
avg. selling price
100%
198%
100%
226%
ARPPU
1 Month Later…
Group A: Top-50 Grossing
iiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
Group B: Rest of Freemium
iiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
# of sessions / active
session length / active
(minutes)
× =
avg. session length
(minutes)
3229
uninstalled
99
active
5962
installed
=×
# of items / paying
100%
116%
avg. selling price
100%
189%
100%
219%
ARPPU
100%
154%
ARPPU
session length / active
(minutes)
=×
# of items / paying
100%
109%
Group B: Rest of Freemium
ii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiii
Day 0
Group A: Top-50 Grossing
ii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
1614
uninstalled
8284
active
22
paying
× =
avg. session length
(minutes)
# of sessions / active
avg. selling price
100%
141%
session length / active
(minutes)
100%
170%
ARPPU
=×
# of items / paying
100%
112%
Group B: Rest of Freemium
i
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiii
1 Day Later…
Group A: Top-50 Grossing
i
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
× =
avg. session length
(minutes)
1816
uninstalled
4543
active
11
paying
3640
installed
# of sessions / active
avg. selling price
100%
152%
session length / active
(minutes)
100%
193%
ARPPU
=×
# of items / paying
100%
107%
Group B: Rest of Freemium
iiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iii
iiiiiiiiiiiiiiiiiiii
3 Days Later…
Group A: Top-50 Grossing
iiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiii
iiiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
× =
avg. session length
(minutes)
2018
uninstalled
2726
active
5356
installed
# of sessions / active
avg. selling price
100%
180%
Group B: Rest of Freemium
iiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiii
iiiiiiiiiiiiiiiiiiiiiiii
session length / active
(minutes)
100%
262%
ARPPU
=×
# of items / paying
100%
112%
1 Week Later…
Group A: Top-50 Grossing
iiiiiiiiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiii
iiiiiiiiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
× =
avg. session length
(minutes)
2422
uninstalled
2020
active
5658
installed
# of sessions / active
avg. selling price
100%
233%
=×
# of items / paying
100%
114%
Group B: Rest of Freemium
iiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiii
2 Weeks Later…
Group A: Top-50 Grossing
iiiiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
× =
avg. session length
(minutes)
2825
uninstalled
1414
active
session length / active
(minutes)
5861
installed
100%
226%
ARPPU
# of sessions / active
avg. selling price
100%
198%
=×
# of items / PU
100%
116%
Group B: Rest of Freemium
iiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
1 Month Later…
Group A: Top-50 Grossing
iiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
iiiiiiiiiiii
iiiiiiiiiiiiiiiiiiiiiiiiiiiii
Source: Amazon Appstore, June 2013
× =
avg. session length
(minutes)
3229
uninstalled
99
active
session length / active
(minutes)
5962
installed
100%
219%
ARPPU
# of sessions / active
avg. selling price
100%
189%
1
Hours Since App Download
0 24 48 72 96 120 144 168 192 216 240 264 288 312
In-app Purchasing by Hour
Source: Amazon Appstore, July 2013
Timing = More Money
Engage customers early 18% of a customer’s value is
realized on the first day
Keep them in the game 44%
of repeat purchases happen
within one hour of a previous
purchase
Give them a reason to come back 56%
of purchases are
repeat purchases
62%
of revenue occurs
after the first 7 days
35%
of revenue occurs
after the first 30 days
Source: Amazon Appstore, July 2013
# of In-App Items for Sale
ARPPU
46%
100%
169%
0%
20%
40%
60%
80%
100%
120%
140%
160%
180%
1-5 Items 6-10 Items 11-15 Items
INDEX: Average = 100%
Selection Drives Repeat Orders
Source: Amazon Appstore, January 2013
2%
of customers generate
30% of sales
Image from Pet Shop Story by Team Lava
Source: Amazon Appstore, January 2013
Awareness Increases Conversion
2.5x
conversion
Make it Easy to Shop
Image from Diner Dash by PlayFirst
Source: Amazon Appstore, January 2013
+75%
ARPPU
Show Users How to “Consume”
Image from Cut the Rope by ZeptoLab
Source: Amazon Appstore, January 2013
+65%
repeat orders
Conversion Rate
INDEX: Average = 100%
83%
188%
63%
0%
50%
100%
150%
200%
1-5 Price
Points
6-10 Price
Points
11-15 Price
Points
Offer Variety, but not Too Much
Source: Amazon Appstore, January 2013
Concentration on Low Prices
Total Marketplace: Assortment by Price Point
22%
17%
7%
20%
8%
6%
3% 2%
6%
9%
4%
15% 15%
20%
4%
5%
0%
5%
10%
15%
20%
25%
$0.99 $1.99 $2.99 $4.99 $9.99 $19.99 $49.99 $99.99
% of Assortment % of Sales
Source: Amazon Appstore, January 2013
Top Games are more Balanced
4%
9%
5%
14% 14%
12%
10% 9%
1%
5%
2%
11%
16%
24%
6%
9%
0%
5%
10%
15%
20%
25%
30%
$0.99 $1.99 $2.99 $4.99 $9.99 $19.99 $49.99 $99.99
% of Assortment % of Sales
Source: Amazon Appstore, January 2013
Top 50 Apps: Assortment by Price Point
Price Increases Over Time
Days User Owned App
80%
90%
100%
110%
120%
130%
140%
150%
160%
170%
1 4 7 10 13 16 19 22 25 28
Source: Amazon Appstore, July 2013
+60%
average
selling price
Sensitivity Across Prices
-30%
-20%
-10%
0%
10%
20%
30% + 28%
- 28%
+ 1%
- 1%
Low-Priced Items High-Priced Items
% Change in Unit Sales Volume
20% Price
Changes
Source: Amazon Appstore, January 2013
What is the Take-Away?
Session-Length and Session-Frequency
Optimize your IAP
What Can I Do
to Improve Session Time?
• Reduce Barriers to frequent use
• Tune Game Difficulty
• Adopt Social
• Special Events
Reduce Barriers to frequent use
Tune Game Difficulty
Adopt Social
Special Events
• Special levels
• Time-Bound
• Unique item rewards
What Can I Do
to Optimize IAP?
• Design purchase opportunities into the fabric of your game
• Be clear about the benefit
• Be clear about the value offered
• Start selling physical goods
• A|B Test your offers
Design purchase opportunities into the fabric of your
game
Be clear about the benefit
Be clear about the value offered
Start selling physical goods
VentureBeat, Feb 2014
A|B Test your offers
In-App Advertising
Trends and Tuning
Banner Ads for Which Products Get the Most Engagement?
Harvard Business Review, 12/2013
These get more clicks… …than these do.
Buying and Selling Trends
Ad revenue outside the US will grow faster than inside the US. Asia will be
particularly hot.
More companies are buying mobile ads…
…paying for quality of clicks, not quantity.
•Cost per Engagement (CPE) is trending.
•So….
Samaato, Gartner, The Guardian – 2013 & 2014
… Reward users for engaging with ads!
Offer soft currency rewards
• For taping into an ad
• For watching a video ad
Buying and Selling Trends
Inmobi, 2013 - Bloomberg Businessweek, 2014
Not All Ads are Banner Ads
You finished Level 5!
Pick your reward!
What Can You Do?
Integrate ads into your game where
possible
Offer incentives to engage with ads
A|B Test revenue vs. engagement
• Video ads
• Presence of interstitial ads
• Placement of ads
Learn more:
developer.amazon.com/welcome
Contact us:
forums.developer.amazon.com
developer.amazon.com/help/contactus.html
Follow us:
/AmazonAppstoreForAndroid
@AmazonAppDev
developer.amazon.com/blog

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Mike Hines presentation on optimizing in-app purchases and engagement

  • 1. Mike Hines – Amazon Appstore Game Developers Conference - 2014 @MikeFHines
  • 2. Top 50 Grossing vs. the Rest of Freemium
  • 3. IAP Conversion Rate INDEX: Average = 100% IAP Adoption is Rising Note: Conversion Rate is measured by the Number of IAP Customers / Total App Customers Source: Amazon Appstore, July 2013
  • 4. Cohort Analysis Group A: Top-50 Grossing Source: Amazon Appstore, June 2013 Group B: Rest of Freemium
  • 5. Day 0: Installs Group A: Top-50 Grossing iiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium iiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiii100100 installed
  • 6. Day 0: Active Users Group A: Top-50 Grossing iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiii iiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiii iiiiiiiiiiii1213 installed 8887 active
  • 7. Day 0: Uninstalls Group A: Top-50 Grossing iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiii iiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiii iiiiiiiiiiiiiiii1614 uninstalled 8486 active
  • 8. Day 0: Paying Users Group A: Top-50 Grossing ii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium ii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiii1614 uninstalled 8284 active 22 paying
  • 9. Day 0: Engagement Group A: Top-50 Grossing ii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium ii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiii1614 uninstalled 8284 active 22 paying # of sessions / active session length / active (minutes) × = avg. session length (minutes) 7.4 7 2.3 2.9 14.4 20
  • 10. Day 0: Revenue Group A: Top-50 Grossing ii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium ii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiii =× # of items / paying 100% 109% avg. selling price 100% 141% 100% 154% ARPPU 1614 uninstalled 8284 active 22 paying # of sessions / active session length / active (minutes) × = avg. session length (minutes)
  • 11. 1 Day Later… Group A: Top-50 Grossing i iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium i iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiii # of sessions / active session length / active (minutes) × = avg. session length (minutes) 1816 uninstalled 4543 active 11 paying 3640 installed =× # of items / paying 100% 112% avg. selling price 100% 152% 100% 170% ARPPU
  • 12. 3 Days Later… Group A: Top-50 Grossing iiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiii iiiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium iiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iii iiiiiiiiiiiiiiiiiiii # of sessions / active session length / active (minutes) × = avg. session length (minutes) 2018 uninstalled 2726 active 5356 installed =× # of items / paying 100% 107% avg. selling price 100% 180% 100% 193% ARPPU
  • 13. 1 Week Later… Group A: Top-50 Grossing iiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiii iiiiiiiiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium iiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiii iiiiiiiiiiiiiiiiiiiiiiii # of sessions / active session length / active (minutes) × = avg. session length (minutes) 2422 uninstalled 2020 active 5658 installed =× # of items / paying 100% 112% avg. selling price 100% 233% 100% 262% ARPPU
  • 14. 2 Weeks Later… Group A: Top-50 Grossing iiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium iiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiii # of sessions / active session length / active (minutes) × = avg. session length (minutes) 2825 uninstalled 1414 active 5861 installed =× # of items / paying 100% 114% avg. selling price 100% 198% 100% 226% ARPPU
  • 15. 1 Month Later… Group A: Top-50 Grossing iiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 Group B: Rest of Freemium iiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii # of sessions / active session length / active (minutes) × = avg. session length (minutes) 3229 uninstalled 99 active 5962 installed =× # of items / paying 100% 116% avg. selling price 100% 189% 100% 219% ARPPU
  • 16. 100% 154% ARPPU session length / active (minutes) =× # of items / paying 100% 109% Group B: Rest of Freemium ii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiii Day 0 Group A: Top-50 Grossing ii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiii Source: Amazon Appstore, June 2013 1614 uninstalled 8284 active 22 paying × = avg. session length (minutes) # of sessions / active avg. selling price 100% 141%
  • 17. session length / active (minutes) 100% 170% ARPPU =× # of items / paying 100% 112% Group B: Rest of Freemium i iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiii 1 Day Later… Group A: Top-50 Grossing i iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 × = avg. session length (minutes) 1816 uninstalled 4543 active 11 paying 3640 installed # of sessions / active avg. selling price 100% 152%
  • 18. session length / active (minutes) 100% 193% ARPPU =× # of items / paying 100% 107% Group B: Rest of Freemium iiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iii iiiiiiiiiiiiiiiiiiii 3 Days Later… Group A: Top-50 Grossing iiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiii iiiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 × = avg. session length (minutes) 2018 uninstalled 2726 active 5356 installed # of sessions / active avg. selling price 100% 180%
  • 19. Group B: Rest of Freemium iiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiii iiiiiiiiiiiiiiiiiiiiiiii session length / active (minutes) 100% 262% ARPPU =× # of items / paying 100% 112% 1 Week Later… Group A: Top-50 Grossing iiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiii iiiiiiiiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 × = avg. session length (minutes) 2422 uninstalled 2020 active 5658 installed # of sessions / active avg. selling price 100% 233%
  • 20. =× # of items / paying 100% 114% Group B: Rest of Freemium iiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiii 2 Weeks Later… Group A: Top-50 Grossing iiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 × = avg. session length (minutes) 2825 uninstalled 1414 active session length / active (minutes) 5861 installed 100% 226% ARPPU # of sessions / active avg. selling price 100% 198%
  • 21. =× # of items / PU 100% 116% Group B: Rest of Freemium iiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii 1 Month Later… Group A: Top-50 Grossing iiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiii Source: Amazon Appstore, June 2013 × = avg. session length (minutes) 3229 uninstalled 99 active session length / active (minutes) 5962 installed 100% 219% ARPPU # of sessions / active avg. selling price 100% 189%
  • 22.
  • 23. 1 Hours Since App Download 0 24 48 72 96 120 144 168 192 216 240 264 288 312 In-app Purchasing by Hour Source: Amazon Appstore, July 2013
  • 24. Timing = More Money Engage customers early 18% of a customer’s value is realized on the first day Keep them in the game 44% of repeat purchases happen within one hour of a previous purchase Give them a reason to come back 56% of purchases are repeat purchases 62% of revenue occurs after the first 7 days 35% of revenue occurs after the first 30 days Source: Amazon Appstore, July 2013
  • 25. # of In-App Items for Sale ARPPU 46% 100% 169% 0% 20% 40% 60% 80% 100% 120% 140% 160% 180% 1-5 Items 6-10 Items 11-15 Items INDEX: Average = 100% Selection Drives Repeat Orders Source: Amazon Appstore, January 2013 2% of customers generate 30% of sales
  • 26. Image from Pet Shop Story by Team Lava Source: Amazon Appstore, January 2013 Awareness Increases Conversion 2.5x conversion
  • 27. Make it Easy to Shop Image from Diner Dash by PlayFirst Source: Amazon Appstore, January 2013 +75% ARPPU
  • 28. Show Users How to “Consume” Image from Cut the Rope by ZeptoLab Source: Amazon Appstore, January 2013 +65% repeat orders
  • 29. Conversion Rate INDEX: Average = 100% 83% 188% 63% 0% 50% 100% 150% 200% 1-5 Price Points 6-10 Price Points 11-15 Price Points Offer Variety, but not Too Much Source: Amazon Appstore, January 2013
  • 30. Concentration on Low Prices Total Marketplace: Assortment by Price Point 22% 17% 7% 20% 8% 6% 3% 2% 6% 9% 4% 15% 15% 20% 4% 5% 0% 5% 10% 15% 20% 25% $0.99 $1.99 $2.99 $4.99 $9.99 $19.99 $49.99 $99.99 % of Assortment % of Sales Source: Amazon Appstore, January 2013
  • 31. Top Games are more Balanced 4% 9% 5% 14% 14% 12% 10% 9% 1% 5% 2% 11% 16% 24% 6% 9% 0% 5% 10% 15% 20% 25% 30% $0.99 $1.99 $2.99 $4.99 $9.99 $19.99 $49.99 $99.99 % of Assortment % of Sales Source: Amazon Appstore, January 2013 Top 50 Apps: Assortment by Price Point
  • 32. Price Increases Over Time Days User Owned App 80% 90% 100% 110% 120% 130% 140% 150% 160% 170% 1 4 7 10 13 16 19 22 25 28 Source: Amazon Appstore, July 2013 +60% average selling price
  • 33. Sensitivity Across Prices -30% -20% -10% 0% 10% 20% 30% + 28% - 28% + 1% - 1% Low-Priced Items High-Priced Items % Change in Unit Sales Volume 20% Price Changes Source: Amazon Appstore, January 2013
  • 34. What is the Take-Away? Session-Length and Session-Frequency Optimize your IAP
  • 35. What Can I Do to Improve Session Time? • Reduce Barriers to frequent use • Tune Game Difficulty • Adopt Social • Special Events
  • 36. Reduce Barriers to frequent use
  • 39. Special Events • Special levels • Time-Bound • Unique item rewards
  • 40. What Can I Do to Optimize IAP? • Design purchase opportunities into the fabric of your game • Be clear about the benefit • Be clear about the value offered • Start selling physical goods • A|B Test your offers
  • 41. Design purchase opportunities into the fabric of your game
  • 42. Be clear about the benefit
  • 43. Be clear about the value offered
  • 44. Start selling physical goods VentureBeat, Feb 2014
  • 45. A|B Test your offers
  • 47. Banner Ads for Which Products Get the Most Engagement? Harvard Business Review, 12/2013 These get more clicks… …than these do.
  • 48. Buying and Selling Trends Ad revenue outside the US will grow faster than inside the US. Asia will be particularly hot. More companies are buying mobile ads… …paying for quality of clicks, not quantity. •Cost per Engagement (CPE) is trending. •So…. Samaato, Gartner, The Guardian – 2013 & 2014
  • 49. … Reward users for engaging with ads! Offer soft currency rewards • For taping into an ad • For watching a video ad
  • 50. Buying and Selling Trends Inmobi, 2013 - Bloomberg Businessweek, 2014
  • 51. Not All Ads are Banner Ads You finished Level 5! Pick your reward!
  • 52. What Can You Do? Integrate ads into your game where possible Offer incentives to engage with ads A|B Test revenue vs. engagement • Video ads • Presence of interstitial ads • Placement of ads